How to stop "Loading Plans and Pricing" window on Photoshop 2021 startup

[MalibuEd]

Like him I have the same problem with my version of Photoshop 2021 which I actually own.... back before the subscription days along with Dreamweaver before Adobe bought it..  Your 'solutions' don't work.  Any of them.  The screen still appears on open and stays there until I click it off.  Certificate manager/Credential manager/ Adobe CC Cleaner/ Adobe License Cleaner..... none of them have the slightest affect on the screen.  Logging in and out does nothing.  Repair does nothing.  All the Adobe processes are running along with the 2 services.  None have been disabled.

[post branched by moderator to a new thread]

[D Fosse]

my version of Photoshop 2021 which I actually own

By @MalibuEd

The last Photoshop you could "own" was CS6 from 2012, not legitimately available after 2015. The Creative Cloud subscription model was introduced in 2013.

Photoshop 2021 was only ever available as a CC subscription.

[MalibuEd]

Hello.  This just started a few days ago after years of Adobe apps working perfectly.  Not sure that happened or what I may have done.  When I open Photoshop, the home screen is overlayed with a blank white screen that says nothing. If I click it the banner across the top turns blue, but still no text.  I close it and the app works fine.  In doing searches for the problem/solution, many items appear, but none work.  All the proper services are running; The credential manager was used to remove all credentials labeled Adobe APP and Abobe User..... didn't help; The certificate manager was used to remove all certificates and restarted..... didn't help. Adobe credential clearner tool run... no help. I have the Adobe License Recovery Tool, but haven't run that.   I have 8 various Abobe/Creative Cloud services running so I can't figure out where this screen is coming from.  Most replies seem to point to License/certificate/credential problems.  I've logged out of CC and my main Adobe account; restarted the applications and logged back in with out issues but the screen remains.  I don't get it when opening the CC app, but do when I open Photoshop.  Once I close the window, everything runs as it should, so it's not a debilitating failure, just a major annoyance.   Anyone have a suggestion I haven't yet tried?  I've done the "run around the house counter-clockwise with the laptio held over my head" but that didn't work either.  Thank in advance.  

[kglad]

is this a photoshop (mainly) problem ?

[MalibuEd]

Well, I suppose. It doesn't do it when I open the CC app itself or when I open Adobe Dreamweaver.  I've long since removed Adobe Premier Pro/Illustrator/After Effects and In Design. Way too labor intensive for the little use I have for them and it was either pay Adobe and outrageous sum each month or feed the dog. I'm old enough to remember when I could go into Comp USA, buy the software in a big box with a use manual the size of the Oxford Dictionary and actually OWN the program.  The last time I did that was when I bought some version of Microsoft Office that was installed on 20 3.5" disks on my 386XS.

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from cc desktop">

[MalibuEd]

Wow.  Busted by the forum police. You get extra points for being the hall monitor?

[NB, colourmanagement]

@MalibuEd 

Perhaps try a thorough reset of Photoshop preferences?

(read this entire post before acting please)

Resetting restores Photoshop's internal preferences, which are saved when Photoshop closes.

If they become corrupt then various issues can occur.

Here’s some info on how to do that:

https://helpx.adobe.com/photoshop/using/preferences.html

Manually removing preferences files is the most complete method for restoring Photoshop to its default state: 

https://helpx.adobe.com/photoshop/using/preferences.html#Manually

Manually removing preferences files is the most complete method for restoring Photoshop to its default state. This method ensures all preferences and any user presets which may be causing a problem are not loaded.

1. Quit Photoshop.
   
   
2. Navigate to Photoshop's Preferences folder.
   macOS: Users/[user name]/Library/Preferences/Adobe Photoshop [version] Settings
   Windows: Users/[user name]/AppData/Roaming/Adobe/Adobe Photoshop [version]/Adobe Photoshop [version] Settings
   
    
   Note: The user Library folder is hidden by default on macOS. To access files in the hidden user Library folder, see How to access hidden user library files.
3. Drag the entire Adobe Photoshop [Version] Settings folder to the desktop or somewhere safe for a back-up of your settings
   
   
4. Open Photoshop.
   
    New preferences files will be created in their original location.
   

Note re macOS: The user Library folder is hidden by default.

To access files in the hidden user Library folder, see here for how to access hidden user library files.

https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

Unexpected behaviour may indicate damaged preferences. Restoring preferences to their default settings is a good idea when trying to troubleshoot unexpected behaviours in Photoshop. check out the video

https://helpx.adobe.com/photoshop/using/preferences.html#reset_preferences

Learn how to access and modify Photoshop preferences and customise per your frequent workflows

https://helpx.adobe.com/photoshop/using/preferences.html

And here’s an earlier forum discussion as an aid to understanding

https://community.adobe.com/t5/photoshop-ecosystem-discussions/quick-tips-how-to-reset-photoshop-pre...

You may want to backup your settings and custom presets, brushes & actions before restoring Photoshop's preferences.

Here is general info about that:  https://helpx.adobe.com/photoshop/using/preferences.html#BackupPhotoshoppreferences

Before you reset your preferences

in case of future issues, I suggest you make a copy as Adobe may need one to check problematic references. 

Quit Photoshop.
Go to Photoshop's Preferences folder

Preferences file locations: https://helpx.adobe.com/photoshop/kb/preference-file-names-locations-photoshop.html\

  [on MacOS see: Users/[user name]/Library/Preferences/Adobe Photoshop [version] Settings

  Note for those on macOS: - be aware that the user Library folder is hidden by default on macOS.

  https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

  In the Finder, open the “Go” menu whilst holding down the Option (Alt) key.

  Library will now appear in the list - below the current user's “home” directory. ]

Now you can drag the entire Adobe Photoshop [Version] Settings folder to the desktop or somewhere safe as a back-up of your settings.

Note for those on macOS:

Preference preservation is affected by macOS permissions,

you’ll need to allow Photoshop ‘Full Disk Access’ in your Mac OS Preferences/Security and Privacy

If that doesn't fix the issue:

Go to Preferences > Performance... and uncheck Multithreaded Compositing - and restart Photoshop.

Still hanging? 

Go to Preferences > Performance... click Advanced Settings... and uncheck "GPU Compositing" - then restart Photoshop. 

Do you still have problems?

It may even be time to reinstall Photoshop.

It’s recommended that you use the Adobe CC cleaner tool to remove all traces first.

(See above about preserving preferences though! It’s worth preserving them unless they are corrupted.)

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Uninstall Photoshop BUT make sure to choose the option “Yes, remove app preference”.

Once that process finishes, start the installation process and look into the “Advanced Options”. Uncheck “Import previous settings and preferences” and choose to “Remove old versions”.

I hope this helps

neil barstow, colourmanagement net  - adobe forum volunteer - co-author: 'getting colour right'

google me "neil barstow colourmanagement" for lots of free articles on colour management

Help others by clicking "Correct Answer" if the question is answered.

Found the answer elsewhere? Share it here. "Upvote" is for useful posts.

[NB, colourmanagement]

@MalibuEd I have moved your post to the Photoshop ecosystem forum as it seems mainly to be about Photoshop,

yeah I too remember fondly the days when the manual was the size of a bible and we owned the SW.  Sadly that’s like the folk singers singing about how good the old lightbulb was. 

I hope someone there may be able to help you. @kglad 's advice is good, because well placed posts get noticed more by folk who may be able to help.

I hope this helps
neil barstow, colourmanagement net - adobe forum volunteer - co-author: 'getting colour right'
google "neil barstow colourmanagement" for lots of free articles on colour management
Help others by clicking "Correct Answer" if the question is answered.
Found the answer elsewhere? Share it here. "Upvote" is for useful posts.

[MalibuEd]

Didn't help.  Not sure where you moved it (or how/why you would be so presumptuous as to take that action in the first place) but I can't find it and no-one has responded....  so pretty much thanks for nothing.

[jane-e]

Not sure where you moved it (or how/why you would be so presumptuous as to take that action in the first place) but I can't find it and no-one has responded...

By @MalibuEd

Your post is in the Photoshop forum. Here is the direct link:

https://community.adobe.com/t5/photoshop-ecosystem-discussions/how-to-stop-quot-loading-plans-and-pr...

You can also click your Avatar in the upper right of the forum window to see your posts.

We don't expect users to always post in the right forum. We are asked by Adobe Staff to move posts to the forum where users are most likely to get assistance. Questions about Photoshop belong in the Photoshop forum where NB kindly moved it. 

Jane

[davescm]

Please go to Photoshop's Help > System info and press 'Copy'. Then paste the entire  info here.

Dave