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cullenb13517939
cullenb13517939
Participating Frequently
August 23, 2018
Question

HTML File only opens in Chrome, no other browser.

  • August 23, 2018
  • 2 replies
  • 1237 views

Hello,

I'm working on creating an email AD for the company I work for. I've got the hyperlinks perfect and save settings correct (or so I thought). But my file will only open properly in Chrome and no other browsers (safari, firefox, etc...)

What can I do to make the html file compatible with ever browser or am I stuck with it only opening in chrome unless I get another program?

This topic has been closed for replies.

2 replies

Myra Ferguson
Myra Ferguson
Community Expert
August 23, 2018

I suspect your issue could be the code generated by Photoshop. CS6 is getting pretty old, and browsers change frequently. Your email might work in those browsers--just older versions that were CS6's contemporaries (which might not be what you want if you're sending it out to people who will be using current browsers). If you're creating HTML emails frequently for your job, it might be a good idea to get familiar with the code side of it. You can open the HTML up in Dreamweaver to look at it there. If you have questions on the code side, I'd recommend asking in the Dreamweaver forum.

T
Test Screen Name
Brainiac
August 23, 2018

How do you make this HTML file with Photoshop, exactly? What version, and what settings?

However.... email HTML is very specialist and you probably need to us an app made to do that specific job. Normal HTML in a browser probably won't cut it.

cullenb13517939
cullenb13517939Author
Participating Frequently
August 23, 2018

I create the html file by going to "save for web" then setting the file as a "jpeg high" and saving it. When I hit save, I make sure it saves the file as an "HTML and Images" File.

I am using the 2014 Photoshop CS6

cullenb13517939
cullenb13517939Author
Participating Frequently
August 23, 2018

As mentioned HTML emails are very specialised as they have to be compatible with so many mail clients including a number of legacy versions. Unless you're prepared to undertake a lot of training use something like Mailchimp or another solution such as InDesign's Publish Online.


Basically gonna have to restart the whole image... but Indesign seems to be the best option for me! Really wish I had acrobat pro but the graphic designer that had this computer before me ruined a lot of the programs in my creative suite... Thank you so much for your help!

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