I can't open 3D file

[Watayai]

I cannot open my 3D file. I remember that it was working about 1-2 months ago, but I don't know why I can't use it now. I use PS 2020

[Ged_Traynor]

@Watayai try manually resetting your Photoshop preferences
https://helpx.adobe.com/ie/photoshop/using/preferences.html#Manually
Remember to back up your settings before doing the preference reset
https://helpx.adobe.com/ie/photoshop/using/preset-migration.html

[Watayai]

Still cannot open the 3D file.

[Trevor.Dennis]

I was going to suggest that yo u might be using a recent version that no long has the 3D functions, but it looks like you do if you using 2020.  Is there a reason you are not using 2022?  That's the latest version that still has the 3D tools, and is being kept available so far.

[Watayai]

I use Photoshop 2020 because ChatGPT said it's the best, but right now I still can't fix the problem.

[CMass]

Hey @Watayai, 

Hey! Just a heads up—Photoshop’s 3D features have been gradually phased out and aren’t supported in the newer versions anymore. In fact, depending on your OS or GPU updates, even older versions like Photoshop 2020 might be affected.

If your system or drivers have been updated recently, the 3D engine may have stopped working. You can double-check by going to Preferences > Performance to see if your graphics processor is still enabled.

If you're still doing 3D work, Adobe now recommends using Substance 3D Stager or Dimension instead. If you’d like help troubleshooting, feel free to share your OS and GPU details—we’re happy to take a closer look!

^CM

[Watayai]

I use the RTX 4060 with driver version 576.52, and yes, the "Use graphics processor" option is working. I use PS2020 because the tasks I do aren't very complicated and i can fix textures quickly, I'm familiar with it, and I don't need to use the advanced features of Substance.