Image turns black when saving as .jpeg

[hamiltak]

Hello,

I am trying to save a file to a .jpeg, but when I do, the background is turning black. The layer is a solid color with lighting effects. I have rasterized the layer to try to solve the problem, but it is still happening. Also happened when I saved it as a .png. I have done this before updating to 2019, and it hasn't ever been a problem. Please help!

[Bob_Hallam]

What is the bit depth of your image?

[hamiltak]

8 bit

[hamiltak]

I also tried changing to Legacy Composting under Preferences, and that didn't work.

[Bob_Hallam · Accepted solution]

Uninstall and Re-install PS CC.

[hamiltak]

that worked! Thanks!

[arnhemt]

the same problem, unstalling/installing is not working for me

[Guest]

Hi

Perhaps you could provide more detailed information, like OS and Photoshop version, system specs would help too, have you tried resetting PS preferences

Updating your GPU driver from the manufacturers website.

Setting the drawing mode to basic in preferences > advanced settings

If you have CC2019 try enabling this option in preferences and restarting PS

[arnhemt]

Thanks, the problem occurs after rendering light effect.

[arnhemt]

Offered possible solutions have no effect on my system.

[Guest]

Try applying the lighting effect as a smart object

[arnhemt]

Nope, no effect. Sorry

[Guest]

Hi

I can reproduce the issue you have and what works for me is to convert the image to a smart object first before applying the filter

Without smart object

Image converted to smart object before applying filter and then saved as jpeg

[arnhemt]

Thank You

[Guest]

You're welcome