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narayanank25859633
Participating Frequently
January 31, 2024
Question

images not opened in PS 25.4

  • January 31, 2024
  • 4 replies
  • 1131 views

After updating to 25.4, I am unable to open any images in Photoshop .

 

However I am able to open images and work on it with Adobe Photoshop Beta and Photoshop older version 24.7.2

(which is the only older version available in the system.+ Also  system opens images with Light rooms. 

 

I am using Lenovo idepad gaming 3 laptop. ( My system was updated with the following history. )

BIOS UPDATE UTILITY -10 on 29th Jan '24

NVIDIA GFE and VGA Drivers  10 (64) updated on 30th Jan '24

Intel Management Engine Interface (MEI) Driver 10 (64) updated on 30th Jan '24.

(While doing this updation on 30th Jan, system has automatically updated photoshop to the latest verstion of 25.4.)

 

Since then I get this issue.  A screen shot with the pop up window ,  is attached 

    This topic has been closed for replies.

    4 replies

    Kevin Stohlmeyer
    Community Expert
    Kevin StohlmeyerCommunity Expert
    Community Expert
    January 31, 2024

    @narayanank25859633 uninstall all your Photoshops - 2023, 2024 and beta. Then reinstall 2024 only.

      N
      narayanank25859633Author
      Participating Frequently
      February 8, 2024

      Initially I wanted this way, as you suggested. But some how I tried going back to 25.31. it works well since then. 

      Thanks 

      Peru Bob
      Community Expert
      Peru BobCommunity Expert
      Community Expert
      January 31, 2024

      Try resetting the tools and/or preferences.
      To restore preferences quickly using a keyboard shortcut:

      Press and hold Alt+Control+Shift (Windows) or Option+Command+Shift (Mac OS) as you start Photoshop. You are prompted to delete the current settings. The new preferences files are created the next time you start Photoshop.
      Note: Using the keyboard shortcut, preference files for custom shortcuts, workspaces, and color settings will also be reset to default.

      from here:

      https://helpx.adobe.com/photoshop/using/preferences.html#restore_preferences


        M
        Malte33718741i554
        Participant
        January 31, 2024

        I can confirm that this solves the issue temporarily. I first tried reinstalling photoshop but that didn't help even though I chose to delete the settings along with Photoshop.

        Sadly Alt+Control+Shift only helped for a single image and deleted all of my settings. When I tried to open the second image the bug hit me again. I can't create an empty new image and can't load existing images.

          R
          RetouchSuite
          Participant
          January 31, 2024

          I'm having the same issue. Went back to v25.31 which is working normally.

           

            N
            narayanank25859633Author
            Participating Frequently
            February 8, 2024

            Yes. I also reverted (back to) 25.31. It functions as we want ( The latest update is also for Mac. Is that makes the difference , here, for our windows!) ?

            N
            narayanank25859633Author
            Participating Frequently
            January 31, 2024

            After updating to 25.4, I am unable to open any images in Photoshop .

             

            However I am able to open images and work on it with Adobe Photoshop Beta and Photoshop older version 24.7.2

            (which is the only older version available in the system.+ Also  system opens images with Light rooms. 

             

            I am using Lenovo idepad gaming 3 laptop. ( My system was updated with the following history. )

            BIOS UPDATE UTILITY -10 on 29th Jan '24

            NVIDIA GFE and VGA Drivers  10 (64) updated on 30th Jan '24

            Intel Management Engine Interface (MEI) Driver 10 (64) updated on 30th Jan '24.

            (While doing this updation on 30th Jan, system has automatically updated photoshop to the latest verstion of 25.4.)

             

            Since then I get this issue.  A screen shot with the pop up window ,  is attached 

            I have sent the error report to Adobe, But yet to get any response. 

              kglad
              Community Expert
              kgladCommunity Expert
              Community Expert
              January 31, 2024

              in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

              p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



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