impossible ouvrir image Photoshop 2024

[andre95340]

bonjour, je viens d'acheter Photoshop 2024 .Après installation j'ai vu que c'était une version portable.mais beaucoup d'erreurs .Lors de l'ouverture écran d'accueil mais lors de l'ouverture d'une image erreur et message

<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
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<time year="2024" month="5" day="29" hour="9" minute="28" second="19" timeoffset="60" timezone="Paris, Madrid (heure d’été)"/>
<user guid="b945b140-066c-47ec-af4d-7e4b69a40739"/>
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<crash exception="EXCEPTION_UNKNOWN" exceptionCode="0xc06d007e" instruction="0x00007FFBE4A4543C">
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<dumpType>
Mini
</dumpType>
<hbLogSessionDllStatus>

</hbLogSessionDllStatus>
</crash>

<sessionId>
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</sessionId>
</crashreport>

merci de l'aide

cordialement

andré

[didiermazier]

D'après les captures on dirait que le fichier à ouvrir est un" .js", donc javascript. Ce n'est pas une image donc ça coince et c'est normal. Pour l'autre ".sbsar" je ne sais même pas ce que cela peut être…

peut être que quelqu'un va trouver mais là je sèche.

😉

[andre95340]

bonjour,merci d’avoir pris le temps de répondre.Après plusieurs essais les erreurs lors du dézippage ont disparu après utilisation de winrar.le fichier compressé s’installe, photoshop s’ouvre, les onglets supérieurs habituels sont présent et opérationnels.par contre si je veux ouvrir une photo, erreur et photoshop se ferme.cordialementandréEnvoyé depuis mon appareil Galaxy

[didiermazier]

Est ce que cela le fait avec tous types d'images? Peut être un probleme de mémoire… Essaye avec une image très légère pour voir si le pb persiste