I installed the Adobe Photoshop app on my iPad 2 months ago, and I have been installing all the updates, but the problem is still there : on the home page, the button "Login with Adobe" doesn't work.
All the other login buttons work, but this one doesn't. I can't use the app at all because I have a paid subscription (I use it on my computer) so I'd like to use it on my iPad as well and have access to my cloud.
Also if I click a few times on the "button", an error message occurs and the app crashes.
Is there any way you can fix the app? I have no idea why it's happening and nobody else seems to have this problem.
I also tried uninstalling and installing the app again, but the problem is still there.
Do any of the other buttons work? (Sign in with Facebook, sign in with Google, etc)? Not asking you to actually sign in with Facebook, but just to identify whether the app is responding.
When I tap "Sign in with Adobe" it takes me right to the login page. If it isn't doing anything, perhaps your app is frozen? Maybe you can try to force quit and restart the app?
Yes, the other buttons all work and open new windows to login, only the Adobe button doesn't work! I can even click on "Create a new account" but not the login button...
I tried clicking and waiting a few minutes, nothing ever happens. I tried many times over the months and never got any login screen after clicking on this button, so I mean even after force quitting the app and turning off and on my iPad.
I'm quite desperate here, since it looks like I'm the only one it's happening to? I have an iPad 2020 10" between.
I have the same issue too! I have the new iPad and the newest IOS version. The button doesn't work on the new iPad. I wasn't able to log in with my Adobe account on the iPad (every other device is fine). There is a bug here probably with the new IOS update or the new iPad.
When I click the login with adobe button (all other buttons work fine) it takes me to the "Free trial version" screen, while I just want to login with my Adobe Account
I actually had the same issue and this worked for me: Turns out that I had a company issued Adobe Acrobat DC copy on my ipad that wasn't licensed for any of the other apps. When I signed out of that account, I could log in with my personal account again across all the other apps. It is apparently not possible to have two Adobe accounts for different apps running at the same time.
exact same problem with me. I've an iPad Pro Series 1, 11 inch that has the latest ios. At the welcome page I press 'Continue with Adobe ID' and absolutely nothing happens, where as the other sign in options do work. Hello Adobe - are you able to advise??!
Yes it is indeed odd that after many years, so many people complain about the same things and you are not doing anything to find a solution or do what should be done, fix this app! Just go back to work!! We are paying you.
I've got the exact same issue, its absolutely infuriating. I've deleted the app and reinstalled it a couple of times, seveal times this makes absolutely no difference, then it'll work and sign in automatically, but I've lost a load of work in the process. Its just absymal. You get it working, you do a load of work then you either get this problem, or you can't get the damn file types to synch.
I have the same issue, CC App in iPad and Photoshop App do not respond to pressings of the Adobe ID sign botton, any other boton works. Illustrator ipad App is working. I have tried deleting the apps and installing them again, no luck.
Couldn't make it work with Adobe ID, I did it logging in with Google. Using the same e-mail and Adobe matched the accounts together. Weird that Adobe ID refused to work. If someone has the same issue just use Apple or Google if the e-mail is the same as the ID in Adobe.
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