Keyboard disconnects every time I start Photoshop

[Jerry 1066]

OK why does my keyboard disconnect every time I start Photoshop? It's only disconnected in Photoshop, every other program is fine. But when I return to Photoshop the keyboard is still disconnected. Except for the space bar. That works.

Eventually it comes back but things like the crop tool won't stay selected.

Ventura on a Mac Studio.

[J E L]

Hi @Jerry 1066, seems strange, for sure. I'm wondering if you are using a Magic Keyboard with Touch ID, or another keyboard with automatic pairing? Are you continually connected with a USB-C to Lightning Cable?

[Jerry 1066]

It's a magic keyboard connected via bluetooth... but as I mentioned, it's only happening in Photoshop. It never happens in any other program, and if I navigate away from Photoshop to, say, Premiere Pro, it's working fine. Then when I go back to Photoshop it's still cranky. One of the things it likes to do in Photoshop is not allow me to choose a new tool - it will simply keep toggling back to the previous tool when I take my finger off the keyboard. So it's clear the  message is getting through, and the keyboard is well connected. It's how Photoshop is handling the information that is suspect.

[J E L]

Okay, thanks for that extra info. Does this behaviour happen with all versions of Photoshop, and if so, how far back if you can remember? If you revert to a previous release or two, does the keyboard respond properly? Ever try a Preferences reset, even to rule it out?

[Jerry 1066]

I only upgraded to 2023 from V6 in January. Also went from a 2010 iMac to a 2023 Mac Studio at the same time, so there aren't any previous versions to compare it with. All I would say is that my experience with the current setup hasn't been too positive so far, with a "sticky" operation throughout, text breaking up, objects splitting apart, files appearing fractured or just plain black, noticeable delays on every operation, artefacts on screen, it's been pretty disappointing tbh. In fact completely dire compared to the 13 year old system.

[J E L]

@Jerry 1066, on hearing this, I'm wondering if it's not just the keyboard giving you problems. In Photoshop, can you go to Help > System Info and copy and paste the text into a reply so we can review your particular setup? There may be some performance and GPU settings in Preferences we can recommend trying to help stabilize things.

[Jerry 1066]

Thanks for the reply. Here's some light reading for you:

Adobe Photoshop Version: 24.3.0 20230316.r.376 37b4b38 arm64
Number of Launches: 102
Operating System: Mac OS 13.3.0
System architecture: Apple M1 Max, HybridCPU(8:2)
Physical processor count: 10
Built-in memory: 32768 MB
Free memory: 21954 MB
Memory available to Photoshop: 29614 MB
Memory used by Photoshop: 80 %
Crash Handler: Adobe
DCX Version: 6.23.1
SAM SDK Version: 3.6.4
ACP.local Status:
- SDK Version: 3.0.1.1
- Core Sync Status: Reachable and compatible
- Core Sync Running: 6.4.0.12
- Min Core Sync Required: 4.3.66.28
Live Edit Client SDK Version: 4.0.0
Content Credential Helper Version: 0.5.3
Manta Canvas: Disabled.
Alias Layers: Disabled.
Highbeam: Enabled.
Touch Bar Property Feedback: Enabled.
Image tile size: 1024K
Image cache levels: 2
Font Preview: Medium
HarfBuzz Version: 4.3.0
TextEngine: Unified Text Engine
======= GPU
Native API stable: True
OpenGL API stable: True
OpenCL API stable: True
GPUDeny: 0
GPUForce: 0
useGPU: 0
useOpenCL: 0
isGPUCapable: 1
GPUName: Apple M1 Max
GPUVendor: APPLE
IsNativeGPUCapable: 1
IsOpenGLGPUCapable: 1
IsOpenCLGPUCapable: 1
HasSufficientRAM: 1
GPU accessible RAM: 22,906 MB
Required GPU accessible RAM: 1,500 MB
UseGraphicsProcessorChecked: 0
UseOpenCLChecked: 1
Display: 1
Display Bounds: top=0, left=0, bottom=1440, right=2560
High DPI Monitor
Main Display
------- Sniffer output
[0 ms]
Launch GPUSnifferThread

[1 ms]
Start RunAllAPIs

[1 ms]
"/Applications/Adobe Photoshop 2023/Adobe Photoshop 2023.app/Contents/MacOS/sniffer" -baseTimeMS=40723568 -comment=Photoshop Version: Adobe Photoshop 24.3.0 20230316.r.376 37b4b38 arm64

[128 ms]
Start sniffer 2023-04-06 18:47:45
# Photoshop Version: Adobe Photoshop 24.3.0 20230316.r.376 37b4b38 arm64
sniffer -baseTimeMS=40723568 -comment=Photoshop Version: Adobe Photoshop 24.3.0 20230316.r.376 37b4b38 arm64

{8 ms}
Start platform native
# displays: 1
Display 0
Display: 5
Main: TRUE
Built in: FALSE
Stereo: FALSE
Bounds: (0, 0) -> (2,560, 1,440)
Dimensions: (5,120 2,880)
Physical size: (599.3 329.514)
Pixel size: (0.117051 0.114414)
Dynamic range: (0 1)
Potential dynamic range: (0 2)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=Apple M1 Max index=0)

# devices: 1
Device 0
Name: Apple M1 Max
Preferred: TRUE
Power Envelope: DISCRETE
Attachment: EMBEDDED
# attached displays: 1
5
GPU accessible RAM: 22,906 MB
VRAM: 0 MB
Dedicated System RAM: 0 MB
Shared System RAM: 22,906 MB
API version: 1.0 (1.0)
Device version: 1.0 (1.0)
Vendor name: APPLE
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
End platform native
{92 ms}

{92 ms}
Start platform OpenGL
# displays: 1
Display 0
Display: 5
Main: TRUE
Built in: FALSE
Stereo: FALSE
Bounds: (0, 0) -> (2,560, 1,440)
Dimensions: (5,120 2,880)
Physical size: (599.3 329.514)
Pixel size: (0.117051 0.114414)
Dynamic range: (0 1)
Potential dynamic range: (0 2)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=16940800 index=0)

# devices: 1
Device 0
Name: Apple M1 Max
Preferred: TRUE
Power Envelope: DISCRETE
Attachment: UNKNOWN
# attached displays: 1
5
GPU accessible RAM: 21,845 MB
VRAM: 21,845 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 2.1 (2.1 Metal - 83.1)
Device version: 2.1 (2.1 Metal - 83.1)
Vendor name: APPLE
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
GLSL version: 1.20 (1.20)
CGL ID: 16940800
Display mask: 31
End platform OpenGL
{98 ms}

{98 ms}
Start platform OpenCL
# displays: 0

# devices: 1
Device 0
Name: Apple M1 Max
Preferred: TRUE
Power Envelope: INTEGRATED
Attachment: UNKNOWN
# attached displays: 0
GPU accessible RAM: 22,906 MB
VRAM: 22,906 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 1.2 (OpenCL 1.2 (Mar 4 2023 12:44:59))
Device version: 1.2 (OpenCL 1.2 )
Vendor name: APPLE
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
Bandwidth: 16,968 GB / s
Compute score: 23,440.8
Device name string: Apple M1 Max
Device vendor string: Apple
Platform name string: Apple
Platform vendor string: Apple
End platform OpenCL
{127 ms}

Exit code kExitNormal
End sniffer 2023-04-06 18:47:45
[kStatusNormal, kExitNormal]

[128 ms]
Finish RunAllAPIs

[1456 ms]
Start GetSnifferResult

[1456 ms]
Finish GetSnifferResult

------- Sniffer output
======= GPU
License Type: Subscription
Serial number: 90970171303587337210
GUIDBucket:
Composite Core (enable_composite_core): on
Composite Core GPU (comp_core_gpu): off
Composite Core Threads (MultithreadedCompositing): on
Composite Core UI (comp_core_ui): off
Composite Core Feature Prefs (CompCoreFeaturePrefs): off
Document Graph (enable_doc_graph): off

Application folder: /Applications/Adobe Photoshop 2023/
Photoshop scratch has async I/O enabled
Scratch volume(s):
Startup, 1.81T, 1006.5G free
Required Plugins folder: /Applications/Adobe Photoshop 2023/Adobe Photoshop 2023.app/Contents/PlugIns/Required/
Primary Plugins folder: /Applications/Adobe Photoshop 2023/Plug-ins/

Installed components:

dvametadata.framework dvametadata 23.0.0.0
AdobeXMPScript.framework AdobeXMPScript 79.c0204b2def 79.c0204b2def
libdynamic-napi.framework Torq Native local
ICUUnicode.framework ICUUnicode 14.0.04ee3a5
ICUConverter.framework ICUConverter 14.0.04ee3a5
AdobeCrashReporter.framework AdobeCrashReporter 10.5.6
boost_system.framework boost_system 23.0.0.0
AdobeACE.framework AdobeACE 6.0.0 79.533c8ff20b.
dvanet.framework dvanet 23.0.0.0
AdobeOwl.framework AdobeOwl
mediacoreif.framework mediacoreif 23.0.0.0
dvascripting.framework dvascripting 23.0.0.0
dvaappsupport.framework dvaappsupport 23.0.0.0
AdobeAXE8SharedExpat.framework AdobeAXE8SharedExpat 6.0.0 79.002995e5.
AIDE.framework AIDE 5.2.0 79.78f7814e
boost_chrono.framework boost_chrono 23.0.0.0
dynamiclink.framework dynamiclink 23.0.0.0
dvaaccelerate.framework dvaaccelerate 23.0.0.0
dvametadataUI.framework dvametadataUI 23.0.0.0
AdobeARE.framework AdobeARE 3.0.0 79.625377
AdobePDFPort.framework AdobePDFPort 4.0.0 79.625377
ICUInternationalization.framework ICUInternationalization 14.0.04ee3a5
boost_filesystem.framework boost_filesystem 23.0.0.0
AdobeBIB.framework AdobeBIB 4.0.0 79.533c8ff20b.
AdobeXMPFiles.framework AdobeXMPFiles 79.c0204b2def 79.c0204b2def
AdobeLinguistic.framework 14.5.0.32668ad
dvaplayer.framework dvaplayer 23.0.0.0
filterport.framework filterport 27.1.0.170
PlugPlugOwl.framework PlugPlugOwl 11.5.2.130
libzip.framework libzip 23.0.0.0
AdobeAGM.framework AdobeAGM 7.0.1 79.533c8ff20b.
AdobeSVGRE.framework AdobeSVGRE 9.3.0 "BUILDVERSION_HELPER"
AdobePDFL.framework AdobePDFL 17.0.0 79 . 77910c0cd
dvavulcansupport.framework dvavulcansupport 23.0.0.0
dvacore.framework dvacore 23.0.0.0
aiport.framework aiport 27.1.0.170
AdobePIP.framework AdobePIP 8.2.0.16
AdobePDFSettings.framework AdobePDFSettings 1.7
AdobeAXEDOMCore.framework AdobeAXEDOMCore 6.0.0 79.002995e5.
dvatransport.framework dvatransport 23.0.0.0
AdobeXMP.framework AdobeXMPCore 79.c0204b2def 79.c0204b2def
AdobeJP2K.framework AdobeJP2K 4.0.0 79.02b25b1
dvaaudiodevice.framework dvaaudiodevice 23.0.0.0
LogSession.framework LogSession 8.2.0.16
dvaaudiodsp.framework dvaaudiodsp 23.0.0.0
PlugPlugExternalObject.framework 11.5.2.130
AdobeSVGAGM.framework AdobeSVGAGM 4.0.0 79.b4ac713.
dvametadataapi.framework dvametadataapi 23.0.0.0
WRServices.framework WRServices 17.5.1 17.5.1.0
AdobeBIBUtils.framework AdobeBIBUtils 4.0.0 79.533c8ff20b.
boost_threads.framework boost_threads 23.0.0.0
CloudAILib.framework CloudAILib 27.1.0.170
SPBasic.framework SPBasic 27.1.0.170
AdobeCoolType.framework AdobeCoolType 8.2.0 79.533c8ff20b.
boost_regex.framework boost_regex 23.0.0.0
dvamediatypes.framework dvamediatypes 23.0.0.0
AdbePM.framework AdbePM 1
boost_date_time.framework boost_date_time 23.0.0.0
dynamic-torqnative.framework Torq Native local
AdobeMPS.framework AdobeMPS 9.0.0.52553 79.52a7d42b8
dvaui.framework dvaui 23.0.0.0
MacMemory.framework MacMemory 27.1.0.170
AILib.framework AILib 27.1.0.170
ICUData.framework ICUData 14.0.04ee3a5
dvamarshal.framework dvamarshal 23.0.0.0
aifm.framework aifm 27.1.0.170
Unified Extensibility Platform uxp-6.5.2-1-11944b3
UPIC 2.6.0

Required plugins:

Accented Edges 24.3.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Adaptive Wide Angle 24.3.0, © 2014-2023 Adobe. All rights reserved. - from the file “Adaptive Wide Angle.plugin”
Angled Strokes 24.3.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Average 24.3 © 1993-2023 Adobe. All rights reserved. - from the file “Average.plugin”
Bas Relief 24.3.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
BMP 24.3.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
Camera Raw 15.2 (1381), Copyright © 2023 Adobe Systems Incorporated - from the file “Camera Raw.plugin”
Camera Raw Filter 15.2 (1381), Copyright © 2023 Adobe Systems Incorporated - from the file “Camera Raw.plugin”
Chalk & Charcoal 24.3.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Charcoal 24.3.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Chrome 24.3.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Cineon 24.3 © 2002-2023 Adobe. All rights reserved. - from the file “Cineon.plugin”
Clouds 24.3 © 1993-2023 Adobe. All rights reserved. - from the file “Clouds.plugin”
Color Halftone 24.3.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
Colored Pencil 24.3.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Conté Crayon 24.3.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Craquelure 24.3.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Crop and Straighten Photos 24.3 © 2003-2023 Adobe. All rights reserved. - from the file “CropPhotosAuto.plugin”
Crop and Straighten Photos Filter 24.3.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
Crosshatch 24.3.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Crystallize 24.3.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
Cutout 24.3.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Dark Strokes 24.3.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
De-Interlace 24.3.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
Dicom 24.3 © 2003-2023 Adobe. All rights reserved. - from the file “dicom.plugin”
Difference Clouds 24.3 © 1993-2023 Adobe. All rights reserved. - from the file “Clouds.plugin”
Diffuse Glow 24.3.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Displace 24.3.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
Dry Brush 24.3.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Entropy 24.3 © 2006-2023 Adobe. All rights reserved. - from the file “statistics.plugin”
Export Color Lookup Tables 24.3 © 2012-2023 Adobe. All rights reserved. - from the file “Export3DLUT.plugin”
Extrude 24.3.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
FastCore Routines 24.3 © 1990-2023 Adobe. All rights reserved. - from the file “FastCore.plugin”
Fibers 24.3.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
Film Grain 24.3.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Filter Gallery 24.3.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Fresco 24.3.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Glass 24.3.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Glowing Edges 24.3.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Grain 24.3.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Graphic Pen 24.3.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Halftone Pattern 24.3.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Halide Bottlenecks 24.3 © 2023 Adobe. All rights reserved. - from the file “HalideBottlenecks.plugin”
HDRMergeUI 24.3, Copyright © 2002-2023 Adobe. All rights reserved. - from the file “HDRMergeUI.plugin”
HSB/HSL 24.3.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
IFF Format 24.3.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
IGES 24.3 © 2006-2023 Adobe. All rights reserved. - from the file “U3D.plugin”
Ink Outlines 24.3.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
JPEG 2000 24.3 © 2001-2023 Adobe. All rights reserved. - from the file “JPEG2000.plugin”
Kurtosis 24.3 © 2006-2023 Adobe. All rights reserved. - from the file “statistics.plugin”
Lens Blur 24.3.0, © 2002-2023 Adobe. All rights reserved. - from the file “Lens Blur.plugin”
Lens Correction 24.3.0, © 2002-2023 Adobe. All rights reserved. - from the file “Lens Correct.plugin”
Lens Flare 24.3.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
Liquify 24.3.0, © 2001-2023 Adobe. All rights reserved. - from the file “Liquify.plugin”
Matlab Operation 24.3 © 1993-2023 Adobe. All rights reserved. - from the file “ChannelPort.plugin”
Maximum 24.3 © 2006-2023 Adobe. All rights reserved. - from the file “statistics.plugin”
Mean 24.3 © 2006-2023 Adobe. All rights reserved. - from the file “statistics.plugin”
Measurement Core 24.3 © 1993-2023 Adobe. All rights reserved. - from the file “MeasurementCore.plugin”
Median 24.3 © 2006-2023 Adobe. All rights reserved. - from the file “statistics.plugin”
Mezzotint 24.3.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
Minimum 24.3 © 2006-2023 Adobe. All rights reserved. - from the file “statistics.plugin”
MMXCore Routines 24.3 © 1990-2023 Adobe. All rights reserved. - from the file “MMXCore.plugin”
Mosaic Tiles 24.3.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Multiprocessor Support 24.3 © 1990-2023 Adobe. All rights reserved. - from the file “MultiProcessor Support.plugin”
Neon Glow 24.3.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Note Paper 24.3.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
NTSC Colors 24.3 © 1993-2023 Adobe. All rights reserved. - from the file “NTSC Colors.plugin”
Ocean Ripple 24.3.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
OpenEXR 24.3.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
Paint Daubs 24.3.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Palette Knife 24.3.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Patchwork 24.3.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Paths to Illustrator 24.3.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
PCX 24.3 © 1989-2023 Adobe. All rights reserved. - from the file “PCX.plugin”
Photocopy 24.3.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Picture Package Filter 24.3 © 1993-2023 Adobe. All rights reserved. - from the file “ChannelPort.plugin”
Pinch 24.3.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
Pixar 24.3 © 1989-2023 Adobe. All rights reserved. - from the file “Pixar.plugin”
Plaster 24.3.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Plastic Wrap 24.3.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Pointillize 24.3.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
Polar Coordinates 24.3.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
Portable Bit Map 24.3 © 1989-2023 Adobe. All rights reserved. - from the file “PBM.plugin”
Poster Edges 24.3.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
PRC 24.3 © 2006-2023 Adobe. All rights reserved. - from the file “U3D.plugin”
Radial Blur 24.3.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
Radiance 24.3 © 2003-2023 Adobe. All rights reserved. - from the file “Radiance.plugin”
Range 24.3 © 2006-2023 Adobe. All rights reserved. - from the file “statistics.plugin”
Render Color Lookup Grid 24.3 © 2012-2023 Adobe. All rights reserved. - from the file “Export3DLUT.plugin”
Reticulation 24.3.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Ripple 24.3.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
Rough Pastels 24.3.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Save for Web 24.3.0, © 1999-2023 Adobe. All rights reserved. - from the file “Save for Web.plugin”
ScriptingSupport 24.3, © 2002-2023 Adobe. All rights reserved. - from the file “ScriptingSupport.plugin”
Shear 24.3.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
Skewness 24.3 © 2006-2023 Adobe. All rights reserved. - from the file “statistics.plugin”
Smart Blur 24.3.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
Smudge Stick 24.3.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Solarize 24.3 © 1993-2023 Adobe. All rights reserved. - from the file “Solarize.plugin”
SP Substance Suite 21.0 © 2019 Adobe. All rights reserved. - from the file “MaterialSuite.plugin”
Spatter 24.3.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Spherize 24.3.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
Sponge 24.3.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Sprayed Strokes 24.3.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Stained Glass 24.3.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Stamp 24.3.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Standard Deviation 24.3 © 2006-2023 Adobe. All rights reserved. - from the file “statistics.plugin”
Substance 21.0 © 2019 Adobe. All rights reserved. - from the file “MaterialFilter.plugin”
Sumi-e 24.3.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Summation 24.3 © 2006-2023 Adobe. All rights reserved. - from the file “statistics.plugin”
Targa 24.3.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
Texturizer 24.3.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Tiles 24.3.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
Torn Edges 24.3.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Twirl 24.3.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
U3D 24.3 © 2006-2023 Adobe. All rights reserved. - from the file “U3D.plugin”
Underpainting 24.3.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Vanishing Point 24.3.0, © 2003-2023 Adobe. All rights reserved. - from the file “VanishingPoint.plugin”
Variance 24.3 © 2006-2023 Adobe. All rights reserved. - from the file “statistics.plugin”
Water Paper 24.3.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Watercolor 24.3.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Wave 24.3.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
Wind 24.3.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
Wireless Bitmap 24.3 © 1989-2023 Adobe. All rights reserved. - from the file “WBMP.plugin”
ZigZag 24.3.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”

Optional and third party plugins: NONE

Duplicate and Disabled plugins: NONE

Plugins that failed to load: NONE

Unified Extensibility Platform - Extensions:

Home Screen (Loaded) 6.5.0.61 - from the file "/Library/Application Support/Adobe/UXP/extensions/com.adobe.ccx.start-6.5.0/"
CDO: 1.136.2
CmdN: 1.17.4
CDP: 1.160.2
Projects: 1.7.0
Loaded at: 51 ms - launch time impact: 0 ms
ccx-timeline (Prepared) 3.1.4.0 - from the file "Required Folder"
CCX Commenting UXP Webview (Loaded) 27.3.1.0 - from the file "Required Folder"
Loaded at: 1046 ms - launch time impact: 0 ms
CCX Sharesheet UXP (Prepared) 24.9.0.0 - from the file "Required Folder"
CC Libraries Panel (Prepared) 3.22.9.0 - from the file "/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_22_9/"
CAPTURE: 2.0.41 STOCK: 4.0.2
Photoshop Cloud Value Dialog (Loaded) 1.0.1.0 - from the file "Required Folder"
Loaded at: 51 ms - launch time impact: 0 ms
Share Panel (Loaded) 1.0.6.0 - from the file "Required Folder"
Loaded at: 51 ms - launch time impact: 0 ms
Content Credentials (Loaded) 0.36.3.0 - from the file "Required Folder"
Loaded at: 956 ms - launch time impact: 0 ms
Substance 3D (Prepared) 0.1.5.0 - from the file "Required Folder"
Adjustments Panels (Prepared) 1.12.2.0 - from the file "Required Folder"
Photoshop UXP Export-As (Prepared) 5.8.21.0 - from the file "Required Folder"
Photoshop Facepile (Loaded) 1.0.0.0 - from the file "Required Folder"
Loaded at: 1046 ms - launch time impact: 0 ms
Photoshop In App Messaging (Loaded) 3.6.6.0 - from the file "Required Folder"
Loaded at: 1046 ms - launch time impact: 0 ms
Photoshop Selection Feedback (Prepared) 0.5.0.0 - from the file "Required Folder"
Plugins Panel (Prepared) 1.4.3.0 - from the file "Required Folder"
IC popup message (Loaded) 1.0.0.0
Loaded at: 956 ms - launch time impact: 0 ms
Multilayer Protection (Loaded) 1.0.0.0
Loaded at: 957 ms - launch time impact: 0 ms
Discover Panel (Loaded) 3.2.1.4 - from the file "Required Folder"
Loaded at: 1047 ms - launch time impact: 0 ms
Neural Filters (Loaded) 1.15.0.95 - from the file "Required Folder"
Loaded at: 2665 ms - launch time impact: 0 ms
Scan time: 0 ms - entries: 25

Installed TWAIN devices: NONE

[J E L]

Thanks, I took a good look through the specs. You're probably aware that other users have reported various problems using Apple M1 Max GPU and Photoshop in the last year or so. It falls under a discussion of “Which is better for content creation: the Intel Core i9 or the Apple M1 Max?” There isn't always a clear-cut answer or solution, unfortunately.

Meanwhile, from your system info, I notice a few things:

• The memory used by Photoshop is a bit high at 80% as 70% is recommended.
• You seem to have enough available scratch disk space and memory.
• I am assuming you've tried a Preferences reset once or twice without luck?
• Are you using Rosetta?
• In Preferences under Technology Previews, try checking “Deactivate Native Canvas” and/or disable “Multithreaded compositing” under Performance as a process of elimination.
• There is still your original keyboard connection issue that is specific to Photoshop that may have nothing to do with the “sticky” issues you describe. Is it possible to swap out that keyboard as another troubleshooting step?

Beyond this, I don't have enough experience with the M1 Max, but hopefully others will come along with more insights for you. Fingers crossed.

[Jerry 1066]

Thanks for the reply. At least someone other than me has acknowledged that there's something suspicious going on with Photoshop and Apple M1 Max. When you've been using Photoshop for as long as I have (every single day as my business since 1996) you just know when something is wrong. And something definitely is wrong.

I've tried all the things you mention, and more. I've carried out extensive trials and tests with every conceivable configuration and have come to the conclusion that Photoshop isn't talking properly to the M1 chip. This despite what Apple and Adobe claim.

I'm not opening it using Rosetta. It's supposed to run natively although I may try it sooner or later. I would have thought by now that if it were that simple Adobe would have released an update that recognises the M1 chip and automatically configures Rosetta.

My conclusion from all of my experiences with a brand new, state-of-the-art Adobe/Apple setup over the past two months is that between them they have managed to set the performance and functionality back by twenty years.

Folks, if you are reading this and planning on buying a Mac Studio and running Photoshop - don't. It doesn't work. Buy a PC or buy Affinity.

[D Fosse]

One of the things it likes to do in Photoshop is not allow me to choose a new tool - it will simply keep toggling back to the previous tool when I take my finger off the keyboard.

By @Jerry 1066

That's a feature, not a bug! It's called spring loaded shortcuts. It allows you to temporarily switch to another tool and then go back to whatever you were doing.

So what happens here is that you're holding the key too long. To switch tools permanently, just tap quickly.

You can disable this feature in preferences - and crucially, you can also adjust the timing. The default interval is apparently too short in your case, and you should set a longer interval.

All the rest of the symptoms you describe sound very much GPU related.

[Jerry 1066]

Thanks, that's helpful. However the situation where I can run my hand all over the keyboard and press every single key with no response whatsoever - only in Photoshop - I should imagine isn't something that Adobe were planning to add as a feature. And yes it's all GPU / phantom GPU stuff. I can see Apple going back to a proper graphics card eventually.

[D Fosse]

I can see Apple going back to a proper graphics card eventually.

By @Jerry 1066

I think so too. There are several inherent problems with integrated GPU. It locks the user totally out of any troubleshooting when it doesn't work properly. There is also the issue of a common memory pool with the system, which is potentially a problem with I/O-intensive applications like Photoshop (or GPU-intensive apps like Lightroom).

Integrated graphics has never worked well in Windows, regardless of the specs as such.

[kevin stohlmeyer]

hi @Jerry 1066 the "toggling tool" issue is not an issue with your keyboard. Go to Photoshop/Prefences/Tools and uncheck "Spring Loaded Tool Shortcuts". This is a feature to temp swap tools.

[Jerry 1066]

Yes, I found out. Thanks. As mentioned previously though the keyboard shuts off totally when I open Photoshop and only comes back after five or ten minutes or so, which is a separate thing to the toggling.

[kevin stohlmeyer]

What other bluetooth connections do you have to your Mac? Do you use a Wacom tablet or other with a BT connection? The other thing you can try to test is to go to Apple System Settings/Keyboard then under Text Input choose Edit.. and activate the "Show Input Menu in Menu Bar".

You can then show the Keyboard Viewer.

This will allow you to show the actual keyboard input while you are in Photoshop to see if it is registering in the OS but not repsonding in PS or if the keyboard is completely failing and not giving input signals.

[Jerry 1066]

This is still happening. I can use my Mac all day and then as soon as I fire up Photoshop the keyboard has disconnected, all except for the space bar. Nothing else works on the keyboard. I have to minimize Photoshop, use the keyboard elsewhere on the Mac and then when I come back to Photoshop the keyboard will work again. I appear to have to use the keyboard on another app in order for Photoshop to recognize it fully. Oh and none of my other issues have gone away either - text breaking up, artefacts on screen, it's all still happening.

[Jerry 1066]

I have pinned down the process that makes this happen.

If I open Photoshop by double-clicking a psd file in Bridge then the keyboard is dead in Photoshop - until I come out of Photoshop and then go back. Simply going back to Bridge and using the arrow key once will reawaken the keyboard in Photoshop.

However. If I open Photoshop normally by clicking on the icon in my dock and then open a file from Bridge to an already running Photoshop then the keyboard issue doesn't happen.

So, it is this - with Photoshop closed, I double-click a file in Bridge which opens Photoshop. This procedure will freeze the keyboard in Photoshop until I use the keyboard elsewhere on the Mac.

This bug is repeatable on my Mac. I have done it with the keyboard activity viewer open and it is showing positive for input - however these keystrokes are not registering in Photoshop.

Work that one out, Adobe.