Liquify tool: “file is locked”

[CMHK9]

Hi!

I hope someone can help me. I have an issue with the liquify tool, which works fine for every photo but one folder from a certain date, it will not work. I get the error message that 'Could not complete the liquify command because the file is locked, you do not have the necessary permmissions, or another program is using the file'

I have checked everything,everywhere. Its not locked as far as i can see, the permissions are the same, its all the same as the other folders. I have restarted twice, logged out and back into Adobe and everyhing is up to date. I'm on a Dell Laptop, thats about all I know there.

Anyone have any idea, please?

[c.pfaffenbichler]

Others may not be able to solve your problems. 

What have you done for all-purpose trouble-shooting so far?
Restoring Preferences after making sure all customized presets like Actions, Patterns, Brushes etc. have been saved might be a good starting point:
https://helpx.adobe.com/photoshop/using/preferences.html
https://helpx.adobe.com/photoshop/kb/basic-trouble-shooting-steps.html
https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html

Please read this (in particular the section titled "Supply pertinent information for more timely and effective answers”):
https://community.adobe.com/t5/using-the-community/community-how-to-guide-tips-amp-best-practices/td...

[william_6768]

Adobe Photoshop
Команда "Пластика" не может быть выполнена: так как файл заблокирован, у вас нет необходимых прав доступа, или файл используется в другой программе. 

[Iluhis]

этот глюк показывал разные окна на разных ПК, но появляется оно одинаково не вовремя и регулярно

[mglush]

HI! What version of Photoshop are you running? What is the color mode you re working in? RGB? And is it 8-bit or 16-bit? Have you tried renaming and resaving the file into a different folder to see if that makes a difference?

Michelle

[murdoc16]

I'm running version 25.9.1.  I've been using Photoshop for the past 15 years and have never run unto this issue until I updated to 25.9

This is in RGB color mode 8 bit, which is what I've always been using.  Renaming and resaving into a different folder doesn't make a difference.  This affects ALL files.  Once I have multiple files open in Photoshop, at some point when I try to liquify an image, this error pops up.  The only fix is to completely close Photoshop and restart it.  However, there will come a point when it happens again once I have worked with more files and try to liquify again.  This can happen with any file.  It appears this is a program issue, not a file issue, and it's been quite annoying to deal with having to constantly close and restart Photoshop to bypass the error.  

[Trevor.Dennis]

It does rather sound like a glitch.  I take it you are not opening the problem folder from a networked server?  Have you ever shared files using the Adobe cloud?  Or any online source for that matter. 

The way I would try to fix an isue like this would be to a) make the problem file/group a Smart Object, and if that didn't work, open it and save-as with a different file name.  You could also try right click and Duplicate choosing to send to a new window, and save that and reopen.  

All just possible workarounds that I guess we shouldn't need to do — if it is indeed a glitch — but a constantly evoling app as complex as Photoshop, is bound to have issues.

[murdoc16]

All of this is from my local hard drive.  I have never used a network server or Adobe cloud nor any online source.  

I tried your method that you outlined and that didn't fix the issue.  The problem is that this is a program wide issue that affects ALL files.  I have been using Photoshop for 15 years prior and just started experiencing it with the update to version 25.9.  The only way I have found a fix so far is by closing and restarting the program whenever the issue pops up.  

[Iluhis]

I'm loading a pack of 8 bit FHD jpegs (2-5-15 photos)? work on them and just switch tabs to navigate between them without closing any, just saving when done. After several photos it shows me the message.

[James382742095exk]

I've been having this issue too and I'm assuming no one has figured it out yet? It's always something that causes Liquify to not work. Prior to this update, it was a different message about Liquify not working. I've had to restart Photoshop and the computer almost everytime just to get it to work. It's getting beyond frustrating to do this everytime I try to use Liquify.

Does this have anything to do with me opening up the file from Lightroom to edit in Photoshop?

[Eddie750]

Well, add me to this thread as well.  Updated to the most recent release today, and now  get an error "file or directory could not be found" when I click the "save" button in Liquify.  Have never had this problem in prior versions.  I'm doing professional work and (for now) doing proofs without full processing and I find this beyond frustrating.

The error message is so weird as I have to have it open in Photoshop in order to use the liquify tool.  

2020 iMac - Intel 10-core i9 - 128GB RAM - 8TB SSD running MacOS Sonoma 14.5

[Dario36479176bwfs]

I am having the same issue, needs to be solved

[Eddie750]

Well... you may not like it but I got it working by re-installing to an older MacOS and reinstalled Creative Suite.  It's not optimal, but it got me back to work.

Adobe definintely broke something on the update.  It's shameful really.  I should be billing Adobe for my lost time.

[c.pfaffenbichler]

Well... you may not like it but I got it working by re-installing to an older MacOS and reinstalled Creative Suite.  It's not optimal, but it got me back to work.

Adobe definintely broke something on the update.  It's shameful really.  I should be billing Adobe for my lost time.

By @Eddie750

I experience no problems with Liquify, so please provide meaningful information to back up your »accusations«. 

What is your setup, what exactly malfunctions, what are the alerts, what have you done for trouble-shooting, …? 

[c.pfaffenbichler]

Again: 

Please read this (in particular the section titled "Supply pertinent information for more timely and effective answers”):
https://community.adobe.com/t5/using-the-community/community-how-to-guide-tips-amp-best-practices/td...

[Eddie750]

My original post has all that information, including a screenshot of the error.  Did you even read it before posting?

[c.pfaffenbichler]

What had you done for trouble-shooting before reverting to an obsolete OS version? 

[c.pfaffenbichler]

Did you even read it before posting?

While I may re-read the original post of a thread before replying later on I usually do not re-read the complete thread. 

[jane-e]

My original post has all that information, including a screenshot of the error.

By @Eddie750

Unfortunately, your screenshot with only the error message is not very helpful to the volunteers who are trying to help you troubleshoot. Can you possibly post another screenshot that includes your workspace including the entire Layers panel with the Liquify layer selected?

Another thing that would be helpful to us is to see the path where you are trying to save. In macOS, there are two ways:

• In Finder, select View menu > Path and the path will show at the bottom
• In Photoshop, Cmd+click the Title Bar to see the path. In Photoshop, you need to make it a floating window first, then Consolidate again when finished

What happens when you select a different location for saving?

Jane

[Eddie750]

I spent a couple days after my original post to find workaround to this problem.  Re-installing Photoshop would not fix the problem.

The only way I fixed it was to re-format my Mac and perform a clean-installation of MacOS and Lightroom/Photoshop.  The problem no longer happens.  It was not ideal as I had a project that needed to be finished.

If it occurs again, I'll come back to this thread to post any additional information.

[ILLUSE83]

the only way work for me with this issue is go to edit-preferences-performance and then uncheck "use graphic processor", then use the liquify again, it will show the dialogue box say " liquify supports hardware......" and then just click OK, it will start open the liquify window, but the problem on me now is the progress box will stuck on, i can't click the cancel button and can't close it too, but when i click the photoshop icon on my taskbar the progress box will disappear and the liquify work normal.

[hgkim]

I'm having the same problem as many in this thread. All the other methods didn't work for me and this was the only one that allowed me to use Liquify for a while. Thank you so much. You are my savior.

[c.pfaffenbichler]

If you are talking about disabling GPU-usage that invalidates some features.

But whith GPU-usage enabled one can still suppress it for Liquify specifically by pressing ctrl-alt when selecting the Filter from the menu. 

[ersalazar12]

I have the same problem. Contacted the help center and they just cut the connection and leave it. How can we fix this issue

[c.pfaffenbichler · Accepted solution]

Please read this (in particular the section titled "Supply pertinent information for more timely and effective answers”):
https://community.adobe.com/t5/using-the-community/community-how-to-guide-tips-amp-best-practices/td...

What have you done for all-purpose trouble-shooting so far?
Restoring Preferences after making sure all customized presets like Actions, Patterns, Brushes etc. have been saved might be a good starting point:
https://helpx.adobe.com/photoshop/using/preferences.html
https://helpx.adobe.com/photoshop/kb/basic-trouble-shooting-steps.html
https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html

[Bob Rafto]

Another solutiion could be by restarting the computer, it worked for me.