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Unfortunately I did an impulsive rudimentary uninstall of Photoshop by dragging all files to trash and hitting "Empty." Now I have a ghost "Adobe Photoshop CC 2019" that I can't get rid of. I had to re- download the 2019 version 20 installer but I get error 41.
Any ideas of how to download this old verison correctly?
Fixed! Thanks to customer support.
The cleaner tool allowed me to delete the ghost photoshop 2019. Now I can uninstall creative cloud 🙂
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Fixed! Thanks to customer support.
The cleaner tool allowed me to delete the ghost photoshop 2019. Now I can uninstall creative cloud 🙂
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Here's a link to the Creative Cloud Cleaner Tool, for anyone else who needs it:
https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html
1. Uninstall your Adobe apps.
2. Download & run the Cleaner tool linked above.
3. Reboot.
4. Reinstall your Adobe apps.