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Question

Magenta cast

Forum|Forum|3 years ago
February 8, 2022
6 replies
8329 views

Magenta Cast - I'd been printing from Ps for about a year, when a few month ago I started getting a strong magenta cast both in the preview and the actual print. I have read all the posts so far on the topic and nothing has solved the problem. I am not double profiling. I usually let the printer manage the colour and I set the colour adjustment to driver matching. But I have since tried to let Ps manage the colour and matching the colour adjustment accordingly. I've also tried using the paper ICC profile. Nothing works either in PS or LR. I am using Windows10, latest version of both PS and LR and Canon Pro10 printer. I have the latest driver and firmware for the printer. I have even uninstalled and reinstalled it. If I bypass these editors and just send the picture to the printer from the desktop, I don't have this problem, but the colours are not consistent. Sometimes they are very close to what I see on screen and sometimes they turn cooler or greener. I am pretty much at my wits end. I wish at least I knew if it was a problem with the printer or something else in my system.

Windows

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L

Louis33667262wg5o

Participant

Hi... have you sold the issue ? ...if yes how ? I have the same problem.... I am using PS CS6 ...PC .... my Epson is fine ... I brought in a technician....I don't know what to do....

A

Agnes230627831m05Author

Participating Frequently

Unfortunately, I was never able to solve the problem. I figure something got skewed between my computer and/or Photoshop and the printer. It was only happening on that computer and then only when I put the image through PS.

Hi... have you sold the issue ? ...if yes how ? I have the same problem.... I am using PS CS6 ...PC .... my Epson is fine ... I brought in a technician....I don't know what to do....

By @Louis33667262wg5o

NB, colourmanagement

Community Expert

Here is some general Adobe [Mac and Win] info on printing problems,

https://helpx.adobe.com/photoshop/kb/troubleshoot-printing-problems.html

Simple reset: hold the space bar when you open the print window. It resets the print dialogs

if that doesn’t help -

Perhaps try resetting Photoshop preferences?

Resetting restores Photoshop's internal preferences, which are saved when Photoshop closes. If they become corrupt then various issues can occur.

Here’s some info on how to do that:

https://helpx.adobe.com/photoshop/using/preferences.html

And

https://community.adobe.com/t5/photoshop-ecosystem-discussions/quick-tips-how-to-reset-photoshop-preferences/td-p/12502668

You may want to backup your settings and your custom presets, brushes & actions before restoring Photoshop's preferences.

Here is general info that: https://helpx.adobe.com/photoshop/using/preferences.html#BackupPhotoshoppreferences

Also take a look at the following article and check if that helps:

https://helpx.adobe.com/photoshop/using/printing-color-management-photoshop1.html

Preferences file location: https://helpx.adobe.com/photoshop/kb/preference-file-names-locations-photoshop.html

It may even be time to reinstall Photoshop.

Its recommended that you use the Adobe CC cleaner tool to remove all traces first.

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Uninstall Photoshop BUT make sure to choose the option “Yes, remove app preference”.

Once that process finishes, start the installation process and look into the “Advanced Options”. Uncheck “Import previous settings and preferences” and choose to “Remove old versions”.

I hope this helps

neil barstow, colourmanagement net :: adobe forum volunteer

google me "neil barstow colourmanagement" for lots of free articles on colour management

Jumpenjax

Community Expert

Do you have a fiery on the canon printer. It sure sounds like a printer problem. You can checked your setting in the output panel?

Lee- Graphic Designer, Print Specialist, Photographer

A

Agnes230627831m05Author

Participating Frequently

What is a fiery?

TheDigitalDog

Inspiring

Firey is an expensive RIP and if you are not familiar with this name, you don't have one. <g>.

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

NB, colourmanagement

Community Expert

Are you using "Photoshop Manages Color" and an accurate printer profile?

You may like to try test with a Canon manufactured paper that’s listed under media options in the Canon driver.

I hope this helps
neil barstow, colourmanagement net :: adobe forum volunteer:: Co-Author:Getting Colour Right
google me "neil barstow colourmanagement" for lots of free articles on colour management

A

Agnes230627831m05Author

Participating Frequently

Here is what another 10 days of struggles resulted in:

It is obvious that there is nothing wrong with the printer. It prints perfectly fine when I am printing straight from the computer. My troubles start when I try to print from Lr or Ps on MY computer. Now I have tried printing from another computer with the exact same settings from Lr or Ps and it is also fine. Although there is a tiny bit more red in the test image if sent from Lr as opposed to being printed straight from the computer.

I have cleared out all remnants of previous versions of Ps and Lr from my computer and reinstalled the latest versions of both.

So, I figure there must be something wrong with my computer, although I cannot imagine what or what to do about it.

Here is my computer system info:

Device name DESKTOP-3A9816D
Processor AMD FX(tm)-8350 Eight-Core Processor 4.00 GHz
Installed RAM 32.0 GB (23.9 GB usable)
Device ID F7B34004-AADC-41C4-AA39-D2B24501836C
Product ID 00330-80000-00000-AA292
System type 64-bit operating system, x64-based processor

Edition Windows 10 Pro
Version 21H2
Installed on ‎2021-‎04-‎12
OS build 19044.1526
Experience Windows Feature Experience Pack 120.2212.4170.0

Does this help? Would anyone have any ideas on solutions?

Pen and touch Pen support

TheDigitalDog

Inspiring

Hmm. These are not very readable, are they? Let me try again.

So in the last screen capture, you have Printer Manages Color, not Application Manages color. Plus you've selected a printer profile. You want Photoshop Manages Color, and that profile selected if indeed, that is the proper paper profile.

I'm on a Mac, different printer but you want this (more or less):

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

NB, colourmanagement

Community Expert

PRINT ISSUES:

IF it’s a MAC, reset printing system:

On your Mac, choose Apple menu System Preferences, then click Printers & Scanners

Press and hold the Control key as you click in the list at the left, then choose “Reset printing system” from the menu that appears.

After you reset the printing system, the list of printers in Printers & Scanners preferences is empty.

Reinstall the print driver, only from the manufacturer, not Apple.

Here is some general Adobe [Mac and Win] info on printing problems,

https://helpx.adobe.com/photoshop/kb/troubleshoot-printing-problems.html

Simple reset: hold the space bar when you open the print window. It resets the print dialogs

if that doesn’t help -

Perhaps try resetting Photoshop preferences?

Resetting restores Photoshop's internal preferences, which are saved when Photoshop closes. If they become corrupt then various issues can occur.

Here’s some info on how to do that:

https://helpx.adobe.com/photoshop/using/preferences.html

And

https://community.adobe.com/t5/photoshop-ecosystem-discussions/quick-tips-how-to-reset-photoshop-preferences/td-p/12502668

You may want to backup your settings and your custom presets, brushes & actions before restoring Photoshop's preferences.

Here is general info that: https://helpx.adobe.com/photoshop/using/preferences.html#BackupPhotoshoppreferences

Also take a look at the following article and check if that helps:

https://helpx.adobe.com/photoshop/using/printing-color-management-photoshop1.html

Preferences file location: https://helpx.adobe.com/photoshop/kb/preference-file-names-locations-photoshop.html

It may even be time to reinstall Photoshop.

Its recommended that you use the Adobe CC cleaner tool to remove all traces first.

Uninstall Photoshop BUT make sure to choose the option “Yes, remove app preference”.

Once that process finishes, start the installation process and look into the “Advanced Options”. Uncheck “Import previous settings and preferences” and choose to “Remove old versions”.

I hope this helps

neil barstow, colourmanagement net :: adobe forum volunteer

google me "neil barstow colourmanagement" for lots of free articles on colour management

A

Agnes230627831m05Author

Participating Frequently

Thank you for your imput. I meticulously gone through all of the suggestions in the articles you suggested. Nothing has changed, still magenta.

TheDigitalDog

Inspiring

You should always test output using good color reference images designed for that task. The color reference images RGB values are such they are set for output and are editing and display agnostic. Test the output this way and examine for the same color issues so we know it's not your image specific issues causing the problems:

http://www.digitaldog.net/files/2014PrinterTestFileFlat.tif.zip

Do you see issues with this test file outside of Photoshop?

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

A

Agnes230627831m05Author

Participating Frequently

Thanks for your reply. Yes, I have done this with a different reference
image.
I just tried with this one too and the same thing is happening.
Forgot to mention that the darker the image the more noticable the magenta.
On a white curtain is not as noticable, skin tones are horrible.

TheDigitalDog

Inspiring

All inks are firing cleanly?

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

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