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Inspiring
September 30, 2019
Answered

Menu options blacked out

  • September 30, 2019
  • 2 replies
  • 1333 views

So when I click on a menu item, Windows for example, the rectangular box opens but all options are blacked out (not greyed out). In fact, If I go down the box with the mouse, each option becomes visible and selectable, so it all functions. I just cannot see the options until I actually hover over them with the mouse/pen. Tried restarting, rebooting.

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Correct answer BouncingCactus
Turns out I did miss one of the video drivers, and the seems to have fixed it. Thanks.

2 replies

Kevin Stohlmeyer
Community Expert
September 30, 2019

Check your video card drivers and make sure they are all up to date.

Inspiring
September 30, 2019
I just did maintenance Friday, checking and updating all out-of-date drivers. I think I will just uninstall and re-install and see if that helps.
jane-e
Community Expert
September 30, 2019

Hi

You will need to reset Preferences. Backup Actions, Swatches, Brushes, etc., then go to Preferences > General  > Reset Preferences on Quit. Next, Quit and Relaunch.

 

Jane

Inspiring
September 30, 2019
That did not work. Options still blacked out.