Mockup Files don't work on 2024

[Merve31765670sw3r]

The Screen is all grey when i open a mockup file. 

I tried.   Photoshop settings/Technology Preview and check "Disable Native Canvas" and restart PS.

But its not working!

[Ged_Traynor]

@Merve31765670sw3r did you download the file from Adobe stock and if so can you post a link to the download so that we can test

[Merve31765670sw3r]

I have dowloaded from creatsy , i solved the problem before but now on 2024 its not working (same solition)

[Ged_Traynor]

@Merve31765670sw3r can you post a screenshot of the Photoshop interface to highlight the issue, without access to the actual file it's hard to help, have you tried contacting https://creatsy.com/contact

[jane-e]

@Merve31765670sw3r 

You reported the same issue for Photoshop 2023 ten months ago. Is it the same file?

Jane

[Merve31765670sw3r]

Nop, all mockups i have downloaded before are same 

bbut we tried on pc it works , on mac it doesn't work 

[Bojan Živković]

The only solution that comes to mind is to try resetting preferences. This can resolve many unusual issues in Photoshop.

[jane-e]

@Merve31765670sw3r 

If these are templates from Adobe Stock, can you post a link or even just the number so we can take a look?

Jane

[Ged_Traynor]

@jane-e she mentioned "I have downloaded from creatsy" in a previous post

[jane-e]

Thanks @Ged_Traynor !

@Merve31765670sw3r 

This mockup uses 3D, which has been removed from Photoshop due to incompatibility with newer operating systems.

https://creatsy.com/1681940821-luxury-bedroom-bedding-mockup-set-with-flanged-pillows

You can install PS 22.2 from the Creative Cloud app along with the current version. It's the last version with stable 3D.

Details here: https://helpx.adobe.com/photoshop/kb/3d-faq.html

Jane

[Merve31765670sw3r]

https://creatsy.com/1681940821-luxury-bedroom-bedding-mockup-set-with-flanged-pillows

[Yosra33564372mph5]

Hi ive been having the same problem, any solutions? the screen is black plus i dont have the "Disable Native Canvas" option 

[Trevor.Dennis]

@Yosra33564372mph5 

Did you copy the file and paste it into Photoshop?  What you describe happens with PNG files.  If you right click and save to a local drive, and open in Photoshop, that might fix it for you.

[Merve31765670sw3r]

They told me that , i will try you can also check ;

Hi Merve,

It sounds like you might have downloaded the version with 3D layers. We have two versions of these files: one for older Photoshop versions with 3D layers, and another with smart objects for the newer Photoshop versions.

I am sending you the version with smart objects through WeTransfer for your convenience.

Please let me know if this resolves the issue.

Best regards,

 Creatsy Team

[Merve31765670sw3r]

İt worked, they send me new file