My Adobe software wont start up.

Forum|Forum|1 year ago
September 11, 2024
3 replies
10184 views

My Adobe software wont start up. When I start any app I get:

Are you connected to the internet?

We can't verify your subscription status.

We can't reach the Adobe servers. This may be because you're not connected to the internet. Check your connection and try again below. If you're still having issues, please see our connectivity troubleshooting guide. Error code: 20400.

Quit Photoshop Try Again

When I click try again I get:

An error has occurred

Sorry, Photoshop has encountered an error.

You will not be able to use Photoshop at this time. Please contact Customer Support and use the reference code 109 for more information on how to resolve this issue.

Quit Photoshop

I've tryed re-installing the software.

macOS

Correct answer Ged_Traynor

@Diarmuid_1977 check out this link to see if it helps

https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html#test-connection

S

Serendipitous_passion5DCB

Participant

yes I have same problem nothing fixes it

Anshul_Saini

Community Manager

Hi @Serendipitous_passion5DCB, sorry to hear you’re still running into this.

Have you tried the steps in Ged’s link above? It includes multiple troubleshooting methods, such as testing Adobe’s activation server, renaming the host file, etc.

If that doesn’t help, could you confirm a few details for us:

Are you using any antivirus or VPN?
Are you working on the office Wi-Fi or a managed computer?
Can you try connecting via personal Wi-Fi or a mobile hotspot to see if it works?

Also, please DM me your Adobe email ID so I can check your account status further.

Best,

Anshul Saini

S

Serendipitous_passion5DCB

Participant

Yes I tried Ged's link it did not work.

I am using a vpn

I am on a mobile hotspot and it still does it.

I unistalled and reinstalled and it worked for a minute then crashed and closed out.

T

Tina_Kristensen4289

Participating Frequently

Hi Diarmuid_1977

I have the same problem and would like to hear if you solved the problem?
I have gone through all the steps in the link in Ged_Traynor's answer, but none of my apps still work.

T

Teijo Shemeikka

Participating Frequently

Same problem here. Nothing helps.

2

27630142v0mw

Participant

@Teijo Shemeikka have you checked your Windows Firewall settings to make sure they are allowing Adobe to connect to the servers?

Hi there,

I have the same Issue. I am on Win 11 with a College enterprise Licence. Firewall is all checked, Ports are open and i have tried all steps mentioned here but still no luck.