My file does not open

Question

Hello, my drawing file in photoshop doesn't open. when i clicked it only shows a blank black background. layers are completely gone. but it shows 1.30GB in file size. i tried to move it in to other disks but nothing helps. Please Help :' tell me how to recover my Drawing

CShubert · Answer

Hi @Ama28530935menp

Let's make sure we're in a default state and there are no stale settings somewhere:

Restore your preferences using this manual method:

https://helpx.adobe.com/photoshop/using/preferences.html#Manually 

Does it work correctly?

If that doesn't solve it, you can quit Photoshop and put the Settings folder back.

It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.

Thank you,

Cory

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