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haralds64176918
haralds64176918
Known Participant
December 11, 2022
Question

Neural Filter Crash still NOT fixed!

  • December 11, 2022
  • 45 replies
  • 7693 views

Photoshop still crashes constantly when

- immediately when neural filters is selected
- when quitting Photoshop (this problem already occurred with InDesign some time ago and was fixed after the last update) Now the problem also exists in Photoshop since the last update to the latest version. What the heck are you guys always doing at Adobe!!!

 

Option+Command+Shift (Mac OS) immediately after launching Photoshop. You will be prompted to delete the current settings.

DOES NOT HELP!


Go to Preferences > Performance... and uncheck Multithreaded Compositing - and restart Photoshop.

DOES NOT HELP!


Go to Preferences > Performance... click Advanced Settings... and uncheck "GPU Compositing" - then restart Photoshop. Still crashing?

DOES NOT HELP!

 

I am working on a new Mac Studio Max with the latest OS version.

 

And because this problem occurs platform-independently - on Mac and Windows alike - and has existed for years now, it can't be the operating systems.

I'm curious when Adobe will finally fix this bug so I can finally use Photoshop the way I pay Adobe money for it month after month!

 

    45 replies

    A
    Alfredo23372662dt3k
    Participant
    June 28, 2024

    I was having issues sometimes with the Neural Filters. It will get stuck loading and you can't exit (without closing the program) but I still needed to save my project/image changes. Anyway, I just clicked  "esc" on my keyboard and it closed neural filters and took me back to my regular work. I hope this helps you. I have a Mac Apple chip computer too.  

    andreaf15671442
    andreaf15671442
    Participant
    July 18, 2023

    Same here. It all goes fine until version 24.1.1  With more recent ones, crashes immediately when opening neural filters. No clue.

    Kevin Stohlmeyer
    Community Expert
    Kevin StohlmeyerCommunity Expert
    Community Expert
    July 18, 2023

    Hi @andreaf15671442 youre posting on an older thread. Can you go to Photoshop Help Menu/System Info and copy/paste details in a reply? Post only once as the system takes time to process the large amount of data.

    andreaf15671442
    andreaf15671442
    Participant
    July 18, 2023

    Ok - so the 2017 is going to be more apt to crashes due to the age and speed, but there are some things you can do to help mitigate this.

    1. Go to Apple System Settings/Security and Privacy/Full Disk Access and make sure PS is listed and active.

    2. Go to Photoshop Settings/Performance and disable multithreaded compositing.

    3. Go to Photoshop Preferences/Technology Preview and check “Disable Native Canvas”.

    4. Restart PS - are you still crashing? When you do are you including your email and submitting to Adobe?


    Thank you Kevin! Unfortunately, it didn't help but yep, I have submitted the issue to Adobe, let's see what happens. Thank you very much again for your time, much appreciated.

     

      H
      HeraldOfFire
      Participant
      December 31, 2022

      "I'm not seeing any submitted crash reports from you in our system. If you haven't done so already, please submit all Crash Reports along with your email address. Instructions here: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html That will help us diagnose the crash."

       

      Worth noting that in some cases (in other words literally all of my crashes) you don't get the option to file a crash report. It boots you straight to the desktop immediately and the crash report dialog box never appears. I realise that makes it harder to diagnose the problem, but if it's bad enough that even the crash reporter can't pick up on it, that's reason enough to delve deep into fixing the issue.

       

      Either way, it's clear the problem still persists.

        haralds64176918
        haralds64176918Author
        Known Participant
        January 12, 2023

         

        @ HeraldOfFire

         

        i have sent crash reports to adobe with my email address so many times now that i have lost count. Exactly as described here: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html

         

        Just today I sent another one.
        Why they don't arrive at your end - no idea.

         

        NB, colourmanagement
        Community Expert
        NB, colourmanagementCommunity Expert
        Community Expert
        January 12, 2023

        Perhaps try a thorough reset of Photoshop preferences? 

        (read this entire post before acting please)

        Resetting restores Photoshop's internal preferences, which are saved when Photoshop closes. 

        If they become corrupt then various issues can occur.

         

        Here’s some info on how to do that:

        https://helpx.adobe.com/photoshop/using/preferences.html

        Manually removing preferences files is the most complete method for restoring Photoshop to its default state: 

        https://helpx.adobe.com/photoshop/using/preferences.html#Manually

         

        Note re macOS: The user Library folder is hidden by default.

        To access files in the hidden user Library folder, see here for how to access hidden user library files. 

        https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

         

        Unexpected behavior may indicate damaged preferences. Restoring preferences to their default settings is a good idea when trying to troubleshoot unexpected behaviors in Photoshop. check out the video

        https://helpx.adobe.com/photoshop/using/preferences.html#reset_preferences

         

        Learn how to access and modify Photoshop preferences and customize per your frequent workflows

        https://helpx.adobe.com/photoshop/using/preferences.html

         

        And here’s an earlier forum discussion as an aid to understanding

        https://community.adobe.com/t5/photoshop-ecosystem-discussions/quick-tips-how-to-reset-photoshop-preferences/td-p/12502668

         

        You may want to backup your settings and custom presets, brushes & actions before restoring Photoshop's preferences.

        Here is general info about that:  https://helpx.adobe.com/photoshop/using/preferences.html#BackupPhotoshoppreferences

         

         

        Before you reset your preferences

        in case of future issues, I suggest you make a copy as Adobe may need one to check problematic references. 

        Quit Photoshop.
        Go to Photoshop's Preferences folder

        Preferences file locations: https://helpx.adobe.com/photoshop/kb/preference-file-names-locations-photoshop.html\


          [on MacOS see: Users/[user name]/Library/Preferences/Adobe Photoshop [version] Settings

          Note for those on macOS: - be aware that the user Library folder is hidden by default on macOS. 

          https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

          In the Finder, open the “Go” menu whilst holding down the Option (Alt) key. 

          Library will now appear in the list - below the current user's “home” directory. ]

         

        Now you can drag the entire Adobe Photoshop [Version] Settings folder to the desktop or somewhere safe as a back-up of your settings.

         

         

        Note for those on macOS:

        Preference preservation is affected by macOS permissions, 

        you’ll need to allow Photoshop ‘Full Disk Access’ in your Mac OS Preferences/Security and Privacy

         

         

         

        It may even be time to reinstall Photoshop. 

         

        It’s recommended that you use the Adobe CC cleaner tool to remove all traces first. 

        (See above about preserving preferences though! Its worth preserving them unless they are corrupted.)

         

        https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

        Uninstall Photoshop BUT make sure to choose the option “Yes, remove app preference”.

         

        Once that process finishes, start the installation process and look into the “Advanced Options”. Uncheck “Import previous settings and preferences” and choose to “Remove old versions”.

         

        I hope this helps

        neil barstow, colourmanagement net :: adobe forum volunteer

        google me "neil barstow colourmanagement" for lots of free articles on colour management

          TheDigitalDog
          TheDigitalDog
          Inspiring
          December 29, 2022
          quote

          Yes, I did that, but unfortunately it doesn't solve the problem. For the sake of clarity, from now on it will only be about Neural Filters. They keep crashing immediately in 24.1 when I select them from the menu.

           


          By @haralds64176918

           

          Let's try this again: I'll ask if you tried this and the results:

          Try logging into another user account (you may need to make one), still crashing? 
          Try starting up in Safe mode (hold down Shift Key when booting), still crashing? 
          You might want to try running a free utility like Onyx: still crashing? 
          https://www.titanium-software.fr/en/onyx.html

          Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"
            NB, colourmanagement
            Community Expert
            NB, colourmanagementCommunity Expert
            Community Expert
            January 12, 2023

            @haralds64176918 definitely second @TheDigitalDog  on that advice, especially:

             "You might want to try running a free utility like Onyx: still crashing? " 

             

            I hope this helps
            neil barstow, colourmanagement net - adobe forum volunteer - co-author: 'getting colour right'
            google me "neil barstow colourmanagement" for lots of free articles on colour management

            haralds64176918
            haralds64176918Author
            Known Participant
            December 29, 2022

            Yes, I did that, but unfortunately it doesn't solve the problem. For the sake of clarity, from now on it will only be about Neural Filters. They keep crashing immediately in 24.1 when I select them from the menu.

              haralds64176918
              haralds64176918Author
              Known Participant
              December 29, 2022

              As the title says, Photoshop crashes immediately when I try to select Neural Filters from the filter menu.

               

              In PS 23.5.3, the filters work flawlessly. In 24.1 they immediately cause a crash.

               

              I have already tried all the suggestions posted on the forums. No solution.

              Also the suggestions from Adobe - disable PS preferences GPU performance, etc. do not bring any solution.

                Kevin Stohlmeyer
                Community Expert
                Kevin StohlmeyerCommunity Expert
                Community Expert
                December 29, 2022

                @haralds64176918 Have you gone to Apple System Preferences/Security and Privacy and made sure Photoshop is listed and activated under Full Disk Access?

                  TheDigitalDog
                  TheDigitalDog
                  Inspiring
                  December 29, 2022

                  You really need to start a new thread on this 'issue' of Libraries since the topic here is: 

                  Neural Filter Crash.
                  What I can show you is what I see on 24.1 on my Mac.
                  IF you start a new post on this topic, then everything here that isn't related to Neural Filter crashing and is related to this newer issue (Libraries) can be merged into that topic. 

                  Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"
                  haralds64176918
                  haralds64176918Author
                  Known Participant
                  December 29, 2022

                  haralds64176918
                  haralds64176918Author
                  Known Participant
                  December 29, 2022

                  Maybe I explained it in a misleading way, but it is not only that the libraries are missing in 24.1, but the menu item "Libraries" is missing in the "Window" menu.

                  So I can't select the "Libraries" work palette in the "Window" menu at all.

                  No, I do not save any data to the adobe cloud. It is all stored locally.

                  PS 23.5.3 has no problems to find the libraries.

                  TheDigitalDog
                  TheDigitalDog
                  Inspiring
                  December 27, 2022

                  jebadia wrote: "I'm having the exact same issue and it's mindnumbingly frustrating."

                   

                  Adobe needs the crash logs submitted with the adobe ID/email address; please save and send (See post by Jeffrey Tranberry. Dec 15, 2022).

                  Of at the very least, post the System Info found in Photoshop under the Help Menu when posting that you have encountered a crash with these filters. 

                  Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"
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