Neural Filter doesn't load

[Tomtribus]

Dear all,

after discovering the brilliant new Neural Filter feature (specifically the coloring tool), it did not continue to load after opening a new picture. It ended up constantly loading the Neural Filter window. I tried the following:

- Down and upgrading my Photoshop version
- Disconnecting the web
- Tried using other pictures
- Closed all Adobe related Tasks

But nothing of the sort worked. What am I doing wrong?

I attached the image of the specs I'm working with.

Best
Thomas

[Mathew25940047gccf]

Oh and this is on a licence for a major corporation, so I presume no one else can use it either. Why isn't this a priority?

[somewheretodisappear]

I got mine working. I was unable to download the neural filters, click on to download, it would blink, click on to download again and it sits at 0k and never downloads. My computer has the latest updates, my PS is 22.3, but I am logged in with a Microsoft account - though it says I'm full admin, I wonder if this is part of the problem. Note that I used the same crappy Internet connection for both attempts at downloading. Anyway here is what worked for me:

1. I logged into my work laptop where I have local admin and am not logged in with Microsoft; same version of PS; downloaded the filters no problem

2. Copied this folder to a flash drive: C:\Users\username\AppData\Roaming\Adobe\UXP\PluginsStorage\PHSP\22\Internal\com.adobe.nfp.gallery\PluginData

3. Overwrote the files in the same location on my personal laptop; tested, no change; made sure image was in RGB mode, no change; made sure image was unlocked, no change; closed PS

4. Downloaded a zip file (and I can't remember which Adobe forum had the link!) that I unzipped to same folder as above; tested, all filters downloaded and working; the zip contains the TOUR_DONE.lskey and manifest.json.

5. Uploaded the zip to Workupload: https://workupload.com/file/SyWQKX2xgmm

[Gene5FBC]

Congratulations and thank you !

I wonder what similar process I'd use on my iMac. Anybody ?

[TracieLouise22]

I don't have an answer but I do have the same problem.  Neural Filters will not load.  I'm on a new iMac with BigSur and the latest PS.

[ranyort]

Neural Filter Colorize does not load.

After updating to version 22.4.3 (2 days ago) the Colorize MNeural fiter was uninstalled.

In wanting to colorized a B&W ( RGB mode) photo was instructed to download the filter. Clicking the downlaod link it very quickly states "cancel"

Please help

Thank you

George

[Michelmelinat83120]

J'ai  Windows  10  et photohop  Adobe cloud  21 . 

[fabiom30756557]

I use PS 23.4.2 on a M1 Mac mini with 16 gb of Ram: still found no way to load the filters. Still wondering why I pay a full fare for a software that works only partially. I've been reading all the pposts I've found but the issue seems still unsolved on MAc.

[Mathew25940047gccf]

Unbelievable that this has been broken for around 2 years, with no sign of anyone giving a damn.

[Kevin Stohlmeyer]

Its not broken for me. PS 23.5.1 on M1 Mac Mini with same specs and they load just fine. Has anyone tried resetting their PS preferences?

[Mathew25940047gccf]

Yes. Tried deleting PS preferences. Didn't work.

Upgraded to PS 2023 latest version. Didn't work.

Tried calling Adobe tech support. Couldn't help.

Please fix it!

[Kevin Stohlmeyer]

Hey @Mathew25940047gccf it's not been "broken" for most users and usually is resolved with some checks. 

Can you start by sending your system specs? Go to Photoshop Help Menu/System Info. Copy and paste it here.

[Wurze]

It's been broken for me, and still is!

[defaulth10hqlvyc2fk]

I'm a mac user, M1 max 64 GO, macos sonoma, and I have same issue : neural filter never loads, infinite loop.
So I tried to upgrade to the very last version (actually  25.0.0), downgrade to 22, reset all my specs etc.

Nothing works.

I have a pc win 10 on wich it works. So I guess this infinite loading is an apple silicon compatibility bug.

[klaus_0470 · Accepted solution]

I solved the problem for me.

In my case it worked for many months and the after several upgrades it stopped working.

The problem might be, that the upgrades not necessarily respect your presets.

In my case it was simple.

PS - preferences - plugins - click Enable Remote Connections - type in a password 

That's it.

To load the Neural Filters you need to connect to the Adobe servers!