Inspiring

Answered

Neural Filters Hang on Loading (Mac)

Forum|Forum|3 years ago
September 26, 2022
7 replies
1606 views

I seem to be the most recent user plagued by neural filters hanging during load.

Environment: Photoshop 23.5.1

M1 Max MacBook Pro

MacOS 12.6

Memory: 32GB

I haven't tried neural filters before, so I tried to load them. It hangs at loading. I've tried the following fixes proposed in other threads and in Neural Filters Feedback and Known Issues:

I'm running in an admin account
Use Graphics Processor is on
The folder ~/Library/Application Support/Adobe/UXP/PluginsStorage/PHSP/23 is empty
I restarted Photoshop
Network is active

Can someone help?

Thanks!

macOS

This topic has been closed for replies.

Correct answer erflink

Thanks to an online session with Adobe Support, I got it working. Actually, they did, so I can't track exactly what they did. But I do know they renamed the following files (equivalent to moving them to the desktop I suppose):

~/Library/Application Support/Adobe/UXP
~/Library/Application Support/Adobe/dynamiclinkmediaserver
~/Library/Preferences/Adobe Photoshop 2022 Settings/Adobe Photoshop 2022 Prefs.psp

Then, they uninstalled Photoshop using the Creative Cloud app, followed by reinstalling it.

Then, stuff worked.

Disclaimer: That's what I remember. I make no guarantees. Good luck!

erflinkAuthor

Inspiring

So, still no joy.

But, I was able to download the neural filters on my 2019 iMac 5K with no problem. Even better, the colorize filter did an amazing job on a B&W photo I had laying around.

Having said that... does anyone know if it's possible to copy the downloaded files from my iMac to my MacBook Pro to allow neural filters to work? I'm hoping it's possible, assuming the platform differences don't enter into it.

erflinkAuthorCorrect answer

Inspiring

Thanks to an online session with Adobe Support, I got it working. Actually, they did, so I can't track exactly what they did. But I do know they renamed the following files (equivalent to moving them to the desktop I suppose):

~/Library/Application Support/Adobe/UXP
~/Library/Application Support/Adobe/dynamiclinkmediaserver
~/Library/Preferences/Adobe Photoshop 2022 Settings/Adobe Photoshop 2022 Prefs.psp

Then, they uninstalled Photoshop using the Creative Cloud app, followed by reinstalling it.

Then, stuff worked.

Disclaimer: That's what I remember. I make no guarantees. Good luck!

N

nico_loeer

Participant

Thank you so much !

I'm already desperate because it didn't work for me but the way you described worked.

I still had data from an old CS5 installation under ~/Library/Preferences/.

After I deleted that and uninstalled and reinstalled PhotoShop as described, everything works as it should. - THANKS

Kevin Stohlmeyer

Community Expert

Have you tried resetting your PS Preferences? Go to PS Preferences/General and click the reset prefs button. Restart PS.

I have almost the same setup as you - except my M1 MBP has 64 GB memory and the neural filters load fine.

erflinkAuthor

Inspiring

Good idea! But it didn't work. I tried twice. It brings to mind that sometimes actually deleting the preferences file fixes things. (at least in some apps). Unfortunately, ~/Library/Application Support/Adobe is so full of stuff that I don't know what (if anything) to delete there.

Any other ideas...?

Kevin Stohlmeyer

Community Expert

This article has a section on how to manually remove your preferences:

https://helpx.adobe.com/photoshop/using/preferences.html#Manually

erflinkAuthor

Inspiring

Tried one more thing: Booted in Safe Mode. Same problem.

erflinkAuthor

Inspiring

In case anyone really wants to get their fingernails dirty, attached is the output from Wireshark for all packets that have a source or destination hostname containing "adobe". I don't know how to interpret it, but I can generate it. Someone who really Knows Stuff might find the answer in there. Or can get closer to an answer.

Wireshark_Capture-pcapng.pdf

erflinkAuthor

Inspiring

More information: According to a network monitor, Photoshop isn't generating any network traffic while it's trying to load the neural filters.

Trevor.Dennis

Community Expert

For what it is worth, as I am using a Window 10 system, some of Neural filters have been problematic for me. Landscape Mixer was causing my system to shut down and restart, and doing it at roughly the same point repeatedly. I tried different video card drivers as suggested, which helped, but Neural filters are not completely stable for me. It is worth putting up with the hassle as some of them are truly remarkable. As close to magic as anything I have come across in content creation software. This whole Adobe Sensei thing has taken content creation to completely new levels. The automatic selection tools being chief among them. What used to take 30 minutes to do a less than stellar job, can now be done close to perfect in a few seconds.

BTW What happened to photo restoration? I can't remember if I only saw it on YouTube or in Photoshop, but I don't have it now.

erflinkAuthor

Inspiring

I haven't even gotten to the point to see them be stable or unstable. I still can't get any to load 😟

Kevin Stohlmeyer

Community Expert

How fast is your network connection?

erflinkAuthor

Inspiring

According to Speedtest bt Ookla: 412 Mbps down, 22.1 Mbps up

No VPN

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