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hansv36807278
Participant
November 20, 2020
Answered

Neural Filters not downloading (PS 22.0.1)

  • November 20, 2020
  • 29 replies
  • 116014 views

I have the latest version of PS. Windwos 10 up-to-date.

The new Neural Filters won't download. When I click on the cloud icon, the download starts, but after a few seconds, the counter goes down instead of up (downloaded MB's) all the way to 0 and then stops.
Rebooted PC, Removed the C:\Users\Hans\AppData\Roaming\Adobe\UXP\PluginsStorage\PHSP\22\Internal\com.adobe.nfp.gallery\PluginData folder. 

All this makes no difference, beaviour stays the same. Please help!

Thanks

[moderator added Ps version to the subject]

 

    Correct answer double_adobe

    This worked for me (Windows 10):

    1. Go to C:\Users\Username\AppData\Roaming\Adobe\UXP\

    2. Delete the PluginsStorage folder.

    3. Restart Photoshop.

    29 replies

    Show previous replies
    D
    double_adobeCorrect answer
    Inspiring
    July 24, 2021

    This worked for me (Windows 10):

    1. Go to C:\Users\Username\AppData\Roaming\Adobe\UXP\

    2. Delete the PluginsStorage folder.

    3. Restart Photoshop.

      M
      Machi Rufino
      Participant
      July 25, 2021

      Works for me too, thank you!!

      S
      ScBullen
      Participant
      July 24, 2021

      Success! for me... I just renamed the folder: "PluginsStorage" at the above link to "PluginsStorage0", and the problem was fixed.

        Z
        Z65
        Participant
        October 15, 2021

        This works for me. Thank you!!

        P
        PrehensileEye
        Participant
        July 11, 2021

        Similar issue, latest Photoshop 22.4.2 on macOS 10.15.7. This is what I get (screen capture): nXaOXQw 

        D
        Dario16B8
        Participant
        August 8, 2021

        This is driving me insane! How can Adobe not have corrected this issue yet! I'm on a Mac M1, Big Sur, PS 22.4.3. NOTHING works. Tried to delete or rename the PluginsStorage folder but... Nothing.

         

        Please someone... Help!!

          Wurstkrapfen
          Wurstkrapfen
          Inspiring
          June 28, 2021

          Ok Adobe, now work with this and fix it on your end. I'm not going to change my systems settings everytime I want to install an addon.

            S
            sabarber
            Participant
            May 18, 2021

            I have the same problem. I have the latest version of everything. It would be great if Adobe would fix this.

             

              J
              JeraldPunx
              Participant
              March 27, 2021

              I fixed this without downloading from sites and paste into your folder.

              I created video guide about on how to fix. Here is the video: 

              hope it helps on you guys.

                KM Purcell
                KM Purcell
                Participating Frequently
                March 27, 2021

                Well done Jerald!  I have tried for months to find the solution.  I've been on computers since 1983.  Ha ha, who would have known my change of system TEMP varibles would be so devistating. 

                 

                Thank you very much.

                AMD ThreadRipper 2950x - AIO, Corsair 128GB RAM, eVGA RTX 2080 Ti<br />Two Fast M.2 2TB drives for OS and Adobe Cache, RAID for storage 8TB<br />Canon 5D MKII, Epson 4990 Scanner, SureColor P400 Printer>Windows Pro 11<br />
                I
                Isbah5EDA
                Participant
                January 1, 2021

                Today I installed the latest Adobe Cloud and Adobe Photoshop.  Neural filters are failing to download.  I even tried deleting PluginData folder and still, it is failing.  Not sure what else to do other than canceling the Abobe Cloud service and try other options like Luminar AI.

                  licral83685769
                  licral83685769
                  Inspiring
                  January 9, 2021

                  Same issue, I have never been able to download neural filters. PLEASE FIX THIS

                    D
                    DenizUtku
                    Participant
                    November 21, 2020

                    Same problem! This morning, ı removed creative cloud and all data/plugin etc. and re-installed all programs. But ı didnt solve.

                    Adobe Photoshop : 22.0.1 20201106.r.73 2020/11/06: 70b4743b574 x64
                    İşletim Sistemi: Windows 10 64-bit
                    Sürüm: 10 veya sonrası 10.0.17763.475

                    H
                    hansv36807278Author
                    Participant
                    November 28, 2020

                    I solved this problem finally. First I was getting remote help from Adobe, what we found that when we used the local administrator account, the Neural filters did download and worked!
                    We adjusted on several Adobe folders the rigts or my user accoount, but this didn't help.

                    Then I installed the PS app on my computer at work, downloaded the Neural Filters (worked there!) and copied the content from C:\Users\Hans\AppData\Roaming\Adobe\UXP\PluginsStorage\PHSP\22\Internal\com.adobe.nfp.gallery\PluginData Work PC to Home PC.

                    Opened Photoshop and voila! there were my Neural Filters! 
                    Maybe this helps someone.

                      H
                      HaJo M
                      Participant
                      December 19, 2020

                      To run the download on a different PC gave me the inspiration to create a 2nd account on my PC, log in to PS 22.1, execute the neural filter downloads (there it was working) and copy over the content from PluginData (%AppData%\Roaming\Adobe\UXP\PluginsStorage\PHSP\22\Internal\com.adobe.nfp.gallery\PluginData) to my original Windows user profile.

                      Seems like PS is falling over something odd in my normal Windows profile.

                      davescm
                      Community Expert
                      davescmCommunity Expert
                      Community Expert
                      November 20, 2020

                      "I have the latest version of PS. Windwos 10 up-to-date".

                      Please go to Help>System Info and confirm you actually have v 22.0.1 which was an update this week with fixes for neural filter downloads.

                       

                      Dave

                      H
                      hansv36807278Author
                      Participant
                      November 20, 2020

                       

                      H
                      hansv36807278Author
                      Participant
                      November 20, 2020

                      So, this shows I do have the latest version.. any other ideas?

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