New Version Photoshop 24.5 remove tool

[GreenwoodStudios]

I have updated Adobe Photoshop to the latest version 24.5.  I see the new remove tool icon, however when I click on the tool, I get a message that says required components are being downloaded. Check back later to use the tool once the download is complete.  It has been over a week.  I have tried to stop and start the download to restart it.. nothing. 

I log in to the Adobe Creative Cloud Desktop-- it just shows adding remove tool components.. It just spinning... How long should this take and is there something else I need to do, as I mentioned its been a week since I updated to the newest version.

[Zesty_wanderlust15A7 · Accepted solution]

Not sure it helps...

https://community.adobe.com/t5/photoshop-ecosystem-discussions/can-t-use-new-remove-tool-in-photosho...

[Maksim304679451xbr]

same problem, nothing helps

[Patrick ka 14]

Found any solutions yet ? 

[AxelMatt]

Do you have installed the latest version of Photoshop 24.6?

Please try to reset the preferences of Photoshop using the steps described here:

https://helpx.adobe.com/photoshop/using/preferences.html#reset-preferences

Please backup your settings before resetting the preferences. You can check:

https://helpx.adobe.com/photoshop/using/preferences.html#backup-photoshop-preferences

[Chuck Uebele]

I had a Nvida GTX card, probably not as good as yours, but I couldn't use the replace tool because of that. Ended up buying a new computer, but it was time.

[kind_Echo5FF5]

I had a Nvida GTX card, probably not as good as yours, but I couldn't use the replace tool because of that. Ended up buying a new computer, but it was time.

By @Chuck Uebele

Love it.

[jakeh8547621]

Any updates on a resoultion?
I am encountering the same thing. I have also reset/removed the preferences and no luck on the outcome. I get the same "...being downloaded" dialog. If there were a download indicator (like those for the neural filters) it would have been quite helpful to at lease see some sort of progress. 

[Trevor.Dennis]

Jake, can you tell us what system and OS youy are using?  By the sound of things, especially what video card?

[jakeh8547621]

Dell XPS, Windows 10 Home (10.0.19045)

Nvidia GeForce GTX 960

[Chuck Uebele]

I had the GTX 5500 series, and that didn't work, so I think your issue is your card. I bought a new computer with an RTX card. Works great.

[jakeh8547621]

fantastic! Perhaps this is something Adobe needs to look in to.... Nvidia is a common brand.

[Chuck Uebele]

I don't think they will. The GTX is old technoloy, so they're not going to do anything about that. It may not even be possible.

[prasad30184065sb79]

frist restart your computer, go to creative cloud, select app - select photoshop - click right side 3 dots, goto add-ons - now Remove Tool Components click - it is atomative active. now  open photoshop - now fix your error 

[Behrooz38786744hv21]

Made no difference, the addon is marked as "installed", but the same error appears every time i use the remove-tool

[michaels72646502]

mee too but no answers

[michaelGregoire]

Yup, I experienced this on macOS when upgrading to 25.4 from 25.3.1. Nothing I did resolved it. I ended up rolling back to 25.3.1 until a fix is released.

[demetrius25663265v0p6]

my fix:

go into creative cloud

-all apps

-beta tab 

-you should see an update for photoshop beta.

the issue is a bug with the versions through 25.1.

[kind_Echo5FF5]

Thanks, for help.

[Robert260053097ton]

Photoshop – Remove Tool: (I am on a Mac, FYI)

close Photoshop. Go to Creative Cloud app > Photoshop and click on 3 dots > Get Add Ons or Add Components.  Choose Remove Tool > ADD.  May take a minute.  May crash. Try again. Usually worked 2nd time in my lab