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New Version Photoshop 24.5 remove tool

New Here ,
Jun 03, 2023 Jun 03, 2023

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I have updated Adobe Photoshop to the latest version 24.5.  I see the new remove tool icon, however when I click on the tool, I get a message that says required components are being downloaded. Check back later to use the tool once the download is complete.  It has been over a week.  I have tried to stop and start the download to restart it.. nothing. 

GreenwoodStudios_0-1685825967839.png

I log in to the Adobe Creative Cloud Desktop-- it just shows adding remove tool components.. It just spinning... How long should this take and is there something else I need to do, as I mentioned its been a week since I updated to the newest version.

GreenwoodStudios_1-1685826075510.png

 

 

 

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correct answers 1 Correct answer

Advocate , Jun 04, 2023 Jun 04, 2023
Adobe
Advocate ,
Jun 04, 2023 Jun 04, 2023

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New Here ,
Jun 13, 2023 Jun 13, 2023

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same problem, nothing helps

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New Here ,
Jul 15, 2023 Jul 15, 2023

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Found any solutions yet ? 

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Community Expert ,
Jul 15, 2023 Jul 15, 2023

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Do you have installed the latest version of Photoshop 24.6?

Please try to reset the preferences of Photoshop using the steps described here:

https://helpx.adobe.com/photoshop/using/preferences.html#reset-preferences

Please backup your settings before resetting the preferences. You can check:

https://helpx.adobe.com/photoshop/using/preferences.html#backup-photoshop-preferences

 

 

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 10 Pro 22H2 -- LR-Classic 13.2 - Photoshop 25.6 - Nik Collection 6.9 - PureRAW 4 - Topaz Photo AI 2

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Community Expert ,
Jul 18, 2023 Jul 18, 2023

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I had a Nvida GTX card, probably not as good as yours, but I couldn't use the replace tool because of that. Ended up buying a new computer, but it was time.

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Community Beginner ,
Jul 18, 2023 Jul 18, 2023

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Any updates on a resoultion?
I am encountering the same thing. I have also reset/removed the preferences and no luck on the outcome. I get the same "...being downloaded" dialog. If there were a download indicator (like those for the neural filters) it would have been quite helpful to at lease see some sort of progress. 

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Community Expert ,
Jul 18, 2023 Jul 18, 2023

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Jake, can you tell us what system and OS youy are using?  By the sound of things, especially what video card?

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Community Beginner ,
Jul 19, 2023 Jul 19, 2023

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Dell XPS, Windows 10 Home (10.0.19045)

Nvidia GeForce GTX 960

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Community Expert ,
Jul 19, 2023 Jul 19, 2023

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I had the GTX 5500 series, and that didn't work, so I think your issue is your card. I bought a new computer with an RTX card. Works great.

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Community Beginner ,
Jul 19, 2023 Jul 19, 2023

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fantastic! Perhaps this is something Adobe needs to look in to.... Nvidia is a common brand.

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Community Expert ,
Jul 19, 2023 Jul 19, 2023

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I don't think they will. The GTX is old technoloy, so they're not going to do anything about that. It may not even be possible.

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New Here ,
Aug 02, 2023 Aug 02, 2023

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frist restart your computer, go to creative cloud, select app - select photoshop - click right side 3 dots, goto add-ons - now Remove Tool Components click - it is atomative active. now  open photoshop - now fix your error 

 

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New Here ,
Aug 29, 2023 Aug 29, 2023

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mee too but no answers

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Explorer ,
Jan 31, 2024 Jan 31, 2024

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LATEST

Yup, I experienced this on macOS when upgrading to 25.4 from 25.3.1. Nothing I did resolved it. I ended up rolling back to 25.3.1 until a fix is released.

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