No access to printer ICC Profiles after updating macOS to 12.1.1

Explorer ,
Mar 09, 2022 Mar 09, 2022

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I upgraded from Big Sur to Monterey in early January 2022.  All my print processes have been running perfectly since then.  (I had the same problem as this one with Big Sur starting in November). However, when I updated to 12.2.1, the problem I had in Big Sur returned.  It is exactly the same problem and with it I cannot print with the correct ICC profiles.

 

I run an iMac (late 2015) and print with an Epson P900.  Through January and February, using Monterey, the printing process was normal, just like it has been for many years.

 

After 12.2.1 was installed, I can no longer find all the ICC profiles that I need for printing when I use the Photoshop dialogue box.  When I set for Photoshop to control the printer and then look for a profile, I cannot see any Epson ICC profiles, nor most of my other profiles (for example, my Ilford ICC profiles.  This is exactly what happened when I updated to Big Sur 10.6.1.

I've tried uninstalling and reinstalling the Epson driver (which comes with the Epson paper ICC profiles) and then uninstalled and reinstalled Photoshop.  All to no avail.

I've read other places that some have the same problem and they've gone back to 12.2 in order to get it to work properly.  I'm willing to do that but so far I haven't been able to contact anyone at Apple who really knows how.  I'm going to continue to pursue that, but I need the time to do so.

I will also try and find someone in the Adobe support team that can help me, but I confess, I haven't had much success with that in the past.

Thank goodness I don't have any customers for whom I need to provide prints and I hope I can get this sorted before that need arrives.....which it will.

If anyone has suggestions for me, I'd be happy to receive them.

 

Jack

Wee Jacky.
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Explorer ,
Mar 09, 2022 Mar 09, 2022

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Whoops, that should have been Big Sur 11.6.1.

Jack

Wee Jacky.

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Adobe Community Professional ,
Mar 10, 2022 Mar 10, 2022

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There is apparently a bug in Mac OSX Big Sur 11.6.2 in connection with ICC profile use/printing,

Some users have reported success after updating to Monterey, personally, I'd be more likely to go back a version rather than jumping into a new OSX version so soon after release.

Sadly this bug appears to still be present in 11.6.3, according to users here who have made that upgrade.

 

Some users have reported positive results in OSX Big Sur - with some profiles being usable after opening them into the ColorSync utility and “fixing” any errors found.

 

I hope this helps
neil barstow, colourmanagement net :: adobe forum volunteer
google me "neil barstow colourmanagement" for lots of free articles on colour management

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Explorer ,
Mar 17, 2022 Mar 17, 2022

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Thanks Neil.  As you see, the new 12.3 has fixed it all.....so far.  I did try the Colorsynch repair and it didn't make any difference.  I know you can accomplish a close result by printing through Colorsynch; however, the proper path via the Photoshop print dialogue produces the results I want, so I'm pleased it is all working now.  

 

Now there is an update to Photoshop that has appeared, but I'm hesitant to update for a bit, just in case.

 

Back in Big Sur I resolved my issues (which were the same so that is why I knew the 12.2.1 update was where the problem was) but going to Monterey.  Now 12.3 has taken care of those problems.....thank goodness.

 

Jack

Wee Jacky.

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Explorer ,
Mar 15, 2022 Mar 15, 2022

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A 'Thank you' to those that followed up on my item.

 

Today, Mar 15, 2022, I'm both elated and annoyed. Yesterday, out of the blue, 12.3 was issued. I updated and, voila, all my printing processes are working again. That is the elation part.

 

The annoying part is that I was talking with someone in the Media Group at Apple just last week about my challenges. The lady was very pleasant and seemed to know her stuff. She returned to that position that Apple takes when other applications are involved, in my case it is macOS, Adobe Photoshop CC, and Epson Printer driver for the P900. What she quite rightly said, was that Apple get caught up in this regularly and they can't offer solutions if the problem is with the other applications. I told her I understood, but was hoping she could tell me if there are any other reports to Apple about the same problem that I had. She said she didn't have a way to search for this.

 

Why she wouldn't have known that engineering was working on the problem is beyond me. Clearly, they must have known about the glitch as evidenced by the fact that 12.3 took care of the problem.

 

I was busy with other things last week and so never got around to moving back one version to 12.2. That would have been a lot of work on my part with a risk of losing files if I wasn't careful with a methodical data back up. I wasn't willing to bring everything back with Time Machine because that may have brought the problem along with it. I also order the new Mac Studio last week and started thinking that I would get by printing out of ColorSynch, which sort of worked, until the new computer arrived. Anyway, thank goodness I didn't go through all that effort of moving back to 12.2, as now 12.3 has solved my problem.

 

I don't know how I get the message back to the right people in the right department at Apple, but I'm sure going to try. This event in my case has knocked back my trust in Apple Support, even though they've been super ever since I moved to the Apple environment back in 2003.

 

Now, all I'm left with is a problem getting VueScan to start. That glitch also appeared when 12.2.1 was issued back in February and 12.3 doesn't seem to have resolved it. I've been working with Ed Hamrick on this one and still haven't solved it.

 

Thanks again for the support,

Jack

Wee Jacky.

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Adobe Community Professional ,
Mar 17, 2022 Mar 17, 2022

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Jack, thanks for the update, it will help others.

I suppose you're right about Apple support, it would be excellent if all the departments were in sync. on issues and pending fixes - But imagine the complexity of managing such a database (and the time required to keep it up to date). It would be useful though if phone support did have access to such a database.

Ah well, resources!

 

I hope this helps
neil barstow, colourmanagement net :: adobe forum volunteer:: co-author: 'getting colour right'
google me "neil barstow colourmanagement" for lots of free articles on colour management

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Adobe Community Professional ,
Mar 17, 2022 Mar 17, 2022

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Just for completeness, for Big Sur users:

 

Big Sur problems? Is this issue fixed? Hope so - Users are reporting that the update to 11.6.5 fixes the print issues.

History:

There is apparently a bug in Mac Os Big Sur 11.6.2 in connection with ICC profile use/printing,

Some users have reported success after updating to Monterey, personally, I'd be more likely to go back a version rather than jumping into a new OSX version so soon after release.

Sadly this bug appeared to still be present in 11.6.3, according to users here who have made that upgrade.

 

Some users have reported positive results in OSX Big Sur - with some profiles being usable after opening them into the ColorSync utility and “fixing” any errors found.

 

I hope this helps
neil barstow, colourmanagement net :: adobe forum volunteer
google me "neil barstow colourmanagement" for lots of free articles on colour management

 

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