Not enough memory (RAM) error message

[bigorange95]

Whenever i attempt to use the Quick Selection tool in a Photoshop file, I get the error message saying, "Cannot use Quick Selection because there is not enough memory (RAM)." This began happening after my PC laptop, running Windows 10, ran automatic updates. I've seen the solution of... Go to Edit>Preferences>General>Performance, and then to adjust the # to 1504 or 100%. However, when I try to do that, I repeatedly get another error message saying, "An integer between 96 and 8 is required. Closest value inserted." And the Quick Selection tool is still unusable. Has anyone encountered this problem and discovered a fix or work-around?

[Steve Werner]

Moving to Photoshop forum

[Guest · Accepted solution]

Hi

This issue has been fixed in version 19.1.5, more info

Fixed issues in Adobe Photoshop CC

[Mohit Goyal]

Hi All,

We are happy to announce the release of Photoshop CC 19.1.5.

This update includes the fix for Photoshop CC 2018: An integer between 96 and 8 is required. Closest value inserted. "Could not compl...

Once the update is installed, to allow Photoshop to manage memory the temporary fix needs to be removed.

See this: Error while accessing performance preferences - 'An integer between 96 and 8 is required.'

Here's a list of what's new in this release: Fixed issues in Adobe Photoshop CC

Let us know if the update resolves the problem for those affected and share your feedback with us.

Regards,

Mohit

[Civic1500]

Hi Mohit,

I got a similar RAM problem on my Photoshop CS6. Any help can offer?

[rhondae8713580]

I am getting the same error message using PhotoShop CC.  I have updated my system and still get the error when trying to save a file.

This just started...it was running fine 2 weeks ago.

Here is my system info:

Thanks for help!

Adobe Photoshop Version: 2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967  x64

Number of Launches: 48

Version: 10 or greater

System architecture: AMD CPU Family:15, Model:6, Stepping:2 with MMX, SSE Integer, SSE FP, SSE2, SSE3

Physical processor count: 2

Processor speed: 2700 MHz

Built-in memory: 3838 MB

Free memory: 2 MB

Memory available to Photoshop: 8 MB

Memory used by Photoshop: 100 %

History Thumbnails: Enabled.

Touch Bar: Enabled.

Alias Layers: Disabled.

Modifier Palette: Enabled.

Highbeam: Enabled.

Image tile size: 132K

Image cache levels: 4

Font Preview: Medium

TextComposer: Latin

Display: 1

Display Bounds: top=0, left=0, bottom=900, right=1440

OpenGL Drawing: Enabled.

OpenGL Allow Old GPUs: Not Detected.

OpenGL Drawing Mode: Basic

OpenGL Allow Normal Mode: True.

OpenGL Allow Advanced Mode: True.

AIFCoreInitialized=1

AIFOGLInitialized=1

OGLContextCreated=1

NumGLGPUs=1

NumNativeGPUs=0

glgpu[0].GLVersion="3.3"

glgpu[0].IsIntegratedGLGPU=0

glgpu[0].GLMemoryMB=256

glgpu[0].GLName="ATI Radeon 3000 Graphics"

glgpu[0].GLVendor="ATI Technologies Inc."

glgpu[0].GLVendorID=4098

glgpu[0].GLDriverVersion="8.970.100.9001"

glgpu[0].GLRectTextureSize=8192

glgpu[0].GLRenderer="ATI Radeon 3000 Graphics"

glgpu[0].GLRendererID=38422

glgpu[0].HasGLNPOTSupport=1

glgpu[0].GLDriver="aticfx64.dll,aticfx64.dll"

glgpu[0].GLDriverDate="20150113000000.000000-000"

glgpu[0].CanCompileProgramGLSL=1

glgpu[0].GLFrameBufferOK=1

glgpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="3.30"

glgpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[2147483647]

glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[8]

glgpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[32]

glgpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[16]

glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[16]

glgpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]

glgpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[16384]

glgpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[16384]

glgpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[128]

glgpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[29]

glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1

glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1

glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1

glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1

glgpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1

glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1

glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1

glgpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1

glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1

glgpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1

License Type: Subscription

Serial number: 96040870325234161922

GUIDBucket:

  bucket: undefined

  test: undefined

Application folder: C:\Program Files\Adobe\Adobe Photoshop CC 2017\

Temporary file path: C:\Users\Edwards\AppData\Local\Temp\

Photoshop scratch has async I/O enabled

Scratch volume(s):

  Startup, 439.8G, 171.9G free

Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\Plug-ins\

Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Plug-ins\

[Guest]

Hi

This issue was fixed in version CC2018 19.1.5, Have you tried updating to version CC2018

More info

Fixed issues in Adobe Photoshop CC

For CC2017 you will need to apply this registry fix

Error while accessing performance preferences - 'An integer between 96 and 8 is required.'

[rhondae8713580]

Thanks for quick response...I went to the Update Tab  on my help tab in PS and followed link to update - it seemed to run fine - apparently I don't have access  to CC2018 - I'll try again and see what happens.

[Guest]

You should have access to CC2018, take a look here

Available updates not listed for Adobe Creative Cloud applications

[rhondae8713580]

Thanks Ged!  Apparently I did not run the update properly from Cloud - updated now and working fine!

[Guest]

No worries glad you got it sorted

[LisaNewburn]

This is NOT fixed. I have a new CC account and I can't do anything with Photoshop because I keep getting this error. I have the latest update so I'm not sure why you're saying it's fixed....it's not.

[davescm]

Lisa

Had you applied the temporary workaround in the registry? If so it needs to be removed for v19.1.5 to manage the memory normally

Dave

[LisaNewburn]

I never used the workaround since I just installed the program today and it had the newest version.

iPhone. iTypos. iApologize.

[Guest]

Hi Lisa

You haven't provided and detailed information about your system specs, exactly how much RAM do you have installed and what version of OS do you have, please take a look here

ASK- Forum Success Guide: Efficiently using the forums

Especially this bit "Tips for effective posting"

[davescm]

The most effective way to post your system info is to go to Photoshop - Help - System info then click copy and paste the info into a post here.

Dave

[patriciar79132906]

Dave, I get the same error message when I try to "save as," and here is my system info as copied from the Help tab. Sorry it is so long, but I thought it best not to leave anything out because I don't know what is or is not important:

Adobe Photoshop Elements Version: 14.0 (20150827.m.80115)  x64

Operating System: Windows 10 64-bit

Version: 10System architecture: Intel CPU Family:6, Model:13, Stepping:4 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading

Physical processor count: 2

Logical processor count: 4

Processor speed: 2195 MHz

Built-in memory: 3997 MB

Free memory: 847 MB

Memory available to Photoshop Elements: 8 MB

Memory used by Photoshop Elements: 100 %

Image tile size: 128K

Image cache levels: 6

Font Preview: Medium

TextComposer: Latin

Display: 1

Display Bounds: top=0, left=0, bottom=768, right=1366

OpenGL Drawing: Disabled.

License Type: Perpetual

Application folder: C:\Program Files\Adobe\Photoshop Elements 14\

Temporary file path: C:\Users\User\AppData\Local\Temp\

Photoshop Elements scratch has async I/O enabled

Scratch volume(s):

  Startup, 930.9G, 848.2G free

Required Plug-ins folder: C:\Program Files\Adobe\Photoshop Elements 14\Required\Plug-Ins\

Primary Plug-ins folder: C:\Program Files\Adobe\Photoshop Elements 14\Plug-Ins\

Additional Plug-ins folder: not set

Installed components:

   ACE.dll   ACE 2015/03/11-23:42:10   79.562242   79.562242

   AdbePM.dll   PatchMatch 0000/00/00-00:00:00   1.   1.

   AdobeLinguistic.dll   Adobe Linguisitc Library   9.0.0  

   AdobeOLS.dll   Adobe Online Services   5.0  

   AdobeOwl.dll   Adobe Owl   5.2.6  

   AdobePDFL.dll   PDFL 2015/02/11-23:44:19   79.127349   79.127349

   AdobePIP.dll   Adobe Product Improvement Program   7.3.1.21  

   AdobeXMP.dll   Adobe XMP Core 2015/03/30-23:40:42   79.157747   79.157747

   AdobeXMPFiles.dll   Adobe XMP Files 2015/03/30-23:40:42   79.157747   79.157747

   adobe_caps.dll   Adobe CAPS   9,0,0,5  

   AGM.dll   AGM 2015/03/11-23:42:10   79.562242   79.562242

   ahclient.dll    AdobeHelp Dynamic Link Library   2.0.0.2  

   amtlib.dll   AMTLib (64 Bit)   9.0.0.21 BuildVersion: 9.0; BuildDate: Mon Mar 9 2015 0:54:5)   1.000000

   ARE.dll   ARE 2015/03/11-23:42:10   79.562242   79.562242

   AutoCropCore.dll   SmartCrop   1.0.0.1  

   AXE8SharedExpat.dll   AXE8SharedExpat 2015/03/13-23:40:54   79.562390   79.562390

   AXEDOMCore.dll   AXEDOMCore 2015/03/13-23:40:54   79.562390   79.562390

   Bib.dll   BIB 2015/03/11-23:42:10   79.562242   79.562242

   BIBUtils.dll   BIBUtils 2015/03/11-23:42:10   79.562242   79.562242

   boost_date_time.dll   photoshopdva   8.0.0  

   boost_signals.dll   photoshopdva   8.0.0  

   boost_system.dll   photoshopdva   8.0.0  

   boost_threads.dll   photoshopdva   8.0.0  

   cast_api.dll   Cast   1.0  

   cg.dll   NVIDIA Cg Runtime   3.0.00007  

   cgGL.dll   NVIDIA Cg Runtime   3.0.00007  

   CIT.dll   Adobe CIT   2.3.7.33275   2.3.7.33275

   CITThreading.dll   Adobe CITThreading   2.3.7.33275   2.3.7.33275

   CoolType.dll   CoolType 2015/03/11-23:42:10   79.562242   79.562242

   dvaaudiodevice.dll   photoshopdva   8.0.0  

   dvacore.dll   photoshopdva   8.0.0  

   dvamarshal.dll   photoshopdva   8.0.0  

   dvamediatypes.dll   photoshopdva   8.0.0  

   dvametadata.dll   photoshopdva   8.0.0  

   dvametadataapi.dll   photoshopdva   8.0.0  

   dvametadataui.dll   photoshopdva   8.0.0  

   dvaplayer.dll   photoshopdva   8.0.0  

   dvatransport.dll   photoshopdva   8.0.0  

   dvaui.dll   photoshopdva   8.0.0  

   dvaunittesting.dll   photoshopdva   8.0.0  

   dynamiclink.dll   photoshopdva   8.0.0  

   ems.dll   Elements Organizer   14.0  

   ExtendScript.dll   ExtendScript 2014/11/13-09:47:00   79.5553232   79.5553232

   FaceDetector.dll   FaceDetector 0000/00/00-00:00:00   2.0.1.1   2.0.1.1

   icucnv40.dll   International Components for Unicode 2013/02/25-15:59:15    Build gtlib_4.0.19090  

   icudt40.dll   International Components for Unicode 2013/02/25-15:59:15    Build gtlib_4.0.19090  

   JP2KLib.dll   JP2KLib 2015/03/15-23:45:24   79.257449   79.257449

   libeay32.dll   The OpenSSL Toolkit   1.0.1p  

   libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)  

   libiomp5md.dll   Intel(R) OpenMP* Runtime Library   5.0  

   libmmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   12.0  

   LogSession.dll   LogSession   7.3.1.21  

   mediacoreif.dll   photoshopdva   8.0.0  

   MPS.dll   MPS 2015/03/11-23:42:10   79.562263   79.562263

   pdfsettings.dll   Adobe PDFSettings   1.04  

   Photoshop.dll   Adobe Photoshop Elements Editor   14.0  

   platform.DLL   Adobe Help System   1, 0, 0, 1  

   Plugin.dll   Adobe Photoshop Editor   15.2  

   PSArt.dll   Adobe Photoshop Elements Editor   14.0  

   PSViews.dll   Adobe Photoshop Elements Editor   14.0  

   ScCore.dll   ScCore 2014/11/13-09:47:00   79.5553232   79.5553232

   ScriptUIFlex.dll   ScriptUIFlex 2014/01/20-22:42:05   79.550992   79.550992

   seledit.dll   Seledit   1.0  

   ssleay32.dll   The OpenSSL Toolkit   1.0.1p  

   svml_dispmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   12.0  

   tbb.dll   Intel(R) Threading Building Blocks for Windows   4, 2, 2013, 1114  

   updaternotifications.dll   Adobe Updater Notifications Library   9.0.0.3 (BuildVersion: 1.0; BuildDate: BUILDDATETIME)   9.0.0.3

   updatersingleproduct.dll   Adobe Updater Single Product Library   8.0.0.19 (BuildVersion: 1.0; BuildDate: BUILDDATETIME)   8.0.0.19

   VulcanControl.dll   Vulcan Application Control Library   5.0.0.82  

   VulcanMessage5.dll   Vulcan Message Library   5.0.0.82  

   WRServices.dll   WRServices Fri Mar 07 2014 15:33:10   Build 0.20204   0.20204

Required plug-ins:

   Accented Edges 15.2

   Angled Strokes 15.2

   Auto Divide 12.0.1

   Auto Shake Reduction 14.0

   Average 15.2 (2014.2.0 x001)

   Bas Relief 15.2

   BMP 14.0

   Camera Raw 9.1

   Camera Raw Filter 9.1

   Chalk & Charcoal 15.2

   Charcoal 15.2

   Chrome 15.2

   Clouds 15.2 (2014.2.0 x001)

   Color Halftone 14.0

   Colored Pencil 15.2

   Comic 13.0

   CompuServe GIF 14.0

   Conté Crayon 15.2

   Correct Camera Distortion 14.0

   Craquelure 15.2

   Crop and Straighten Photos Filter 14.0

   Crosshatch 15.2

   Crystallize 14.0

   Cutout 15.2

   Dark Strokes 15.2

   Difference Clouds 15.2 (2014.2.0 x001)

   Diffuse Glow 15.2

   Displace 14.0

   Dry Brush 15.2

   Extrude 14.0

   FastCore Routines 15.2 (2014.2.0 x001)

   Fibers 14.0

   Film Grain 15.2

   Filter Gallery 15.2

   Fresco 15.2

   Glass 15.2

   Glowing Edges 15.2

   Grain 15.2

   Graphic Novel 13.0

   Graphic Pen 15.2

   Halftone Pattern 15.2

   Ink Outlines 15.2

   Lens Blur 15.2

   Lens Flare 14.0

   Liquify 14.0

   Matlab Operation 15.2 (2014.2.0 x001)

   Mezzotint 14.0

   MMXCore Routines 15.2 (2014.2.0 x001)

   Mosaic Tiles 15.2

   Multiprocessor Support 15.2 (2014.2.0 x001)

   Neon Glow 15.2

   Note Paper 15.2

   Ocean Ripple 15.2

   OnEdge 1, 0, 0, 1

   Paint Daubs 15.2

   Palette Knife 15.2

   Patchwork 15.2

   Pen and Ink 13.0

   Photocopy 15.2

   Picture Package Filter 15.2 (2014.2.0 x001)

   Pinch 14.0

   Pixar 15.2 (2014.2.0 x001)

   Plaster 15.2

   Plastic Wrap 15.2

   PNG 14.0

   Pointillize 14.0

   Polar Coordinates 14.0

   Poster Edges 15.2

   Radial Blur 14.0

   Read Watermark 4.0

   Reticulation 15.2

   Ripple 14.0

   Rough Pastels 15.2

   Save for Web 14.0

   ScriptingSupport 15.2

   Shake Reduction 14.0

   Shear 14.0

   Smart Blur 14.0

   Smudge Stick 15.2

   Solarize 15.2 (2014.2.0 x001)

   Spatter 15.2

   Spherize 14.0

   Sponge 15.2

   Sprayed Strokes 15.2

   Stained Glass 15.2

   Stamp 15.2

   Straighten and Crop Image 12.0.1

   Straighten Image 12.0.1

   Sumi-e 15.2

   Texturizer 15.2

   Tiles 14.0

   Torn Edges 15.2

   Twirl 14.0

   Underpainting 15.2

   Water Paper 15.2

   Watercolor 15.2

   Wave 14.0

   WIA Support 15.2 (2014.2.0 x001)

   Wind 14.0

   ZigZag 14.0

Optional and third party plug-ins: NONE

Plug-ins that failed to load: NONE

Installed TWAIN devices: NONE

I hope this helps with the diagnosis! Thank you very much,

Patricia Rockwood

[Guest]

Hi

You need to post your query over here Photoshop Elements

[Test Screen Name]

To be clear 19.1.5 is a fix for Photoshop CC not Photoshop Elements. Tip: never post “I have the latest update”, post your actual version. Much more often than not, people who say that actually have an older version and sometimes this is what really has to be solved. New today is no indicator Either!

[stefanp76059931]

Hello

I'm really frustrated already. I tryed everything. First I created the OverridePhysicalMemoryMB. After I found that I have to update from Cloud. After I found that I have to delete the register with the Override.... I do everything and the problem still persist . Please help me , I made everything is possible starting three days ago. I really have to work, there is no more time to vaste. I'm really disappointed!

Stefan

[Test Screen Name]

What exact version do you have today?

[stefanp76059931]

Hello. Here I am:

Adobe Photoshop Version: 2015.5.1 20160722.r.156 2016/07/22:23:00:00 CL 1083377 x64

Operating System: Windows 10 64-bit

Version: 10 or greater

System architecture: Intel CPU Family:6, Model:5, Stepping:2 with MMX, SSE Integer, SSE FP, SSE2, SSE3

Physical processor count: 2

Processor speed: 1862 MHz

Built-in memory: 3831 MB

Free memory: 637 MB

Memory available to Photoshop: 8 MB

Memory used by Photoshop: 100 %

Alias Layers: ^0

Modifier Palette: Enabled.

Design Space: Enabled.

3D Multitone Printing: Disabled.

Highbeam: Enabled.

Image tile size: 128K

Image cache levels: 4

Trimis de pe iPhone‑ul meu

Pe 25 sept. 2018, la 23:35, Test Screen Name <forums_noreply@adobe.com> a scris:

Not enough memory (RAM) error message

created by Test Screen Name in Photoshop - View the full discussion

What exact version do you have today?

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[Guest]

You need to update to CC20118 version 19.1.6

More info

Fixed issues in Adobe Photoshop CC

Also never let Photoshop use 100% of RAM you need RAM for the OS and other apps

[stefanp76059931]

19.1.5 I find in cloud

[Guest]

Take a look here

Available updates not listed for Adobe Creative Cloud applications