Object Selection Tool creates a rectangle instead of selection

[dainav94197596]

The object selection tool creates a colored rectangle over the selection instead of a subject selection no matter how I adjust the options. At times it selects odd pieces of the image from the background. In other words it does not work. Please help…

This is some  my info:

Adobe Photoshop Version: 24.0.1 20221111.r.112 a12a934 x64

Number of Launches: 292

Operating System: Windows 11 64-bit

Version: 11 or greater 10.0.22621.819

System architecture: AMD CPU Family:15, Model:1, Stepping:0 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading

Physical processor count: 8

Logical processor count: 16

Processor speed: 3800 MHz

Built-in memory: 65460 MB

Free memory: 41982 MB

Memory available to Photoshop: 51344 MB

Memory used by Photoshop: 70 %

Crash Handler: Adobe

DCX Version: 6.7.2

SAM SDK Version: 2.0.0-main.1415

ACP.local Status:

- SDK Version: 2.7.1.2

- Core Sync Status: Reachable and compatible

- Core Sync Running: 6.0.0.43

- Min Core Sync Required: 4.3.66.28

Live Edit Client SDK Version: 3.91.3

Content Credential Helper Version: 0.4.12

Manta Canvas: Enabled.

Alias Layers: Disabled.

Modifier Palette: Enabled.

Highbeam: Enabled.

Image tile size: 1028K

Image cache levels: 4

Font Preview: Medium

HarfBuzz Version: 4.3.0

TextEngine: Unified Text Engine

======= GPU

Native API stable: True

OpenGL API stable: True

OpenCL API stable: True

D3D12Warp renderer: False

GPUDeny: 0

GPUForce: 0

useGPU: 1

useOpenCL: 1

isGPUCapable: 1

GPUName: AMD Radeon RX 6600 XT

GPUVendor: AMD

IsNativeGPUCapable: 1

IsOpenGLGPUCapable: 1

IsOpenCLGPUCapable: 1

HasSufficientRAM: 1

GPU accessible RAM: 8,542 MB

Required GPU accessible RAM: 1,500 MB

UseGraphicsProcessorChecked: 1

UseOpenCLChecked: 1

Windows remote desktop: 0

Display: 1

Display Bounds: top=0, left=0, bottom=2160, right=3840

Display: 2

Display Bounds: top=0, left=3840, bottom=2160, right=7680

------- Sniffer output

[0 ms]

Launch GPUSnifferThread

[0 ms]

Start RunAllAPIs

[0 ms]

"C:\Program Files\Adobe\Adobe Photoshop 2023\sniffer.exe" -baseTimeMS=3922107 -comment=Photoshop Version: Adobe Photoshop 24.0.1 20221111.r.112 a12a934 x64

[1599 ms]

Start sniffer 2022-12-06 14:02:49

# Photoshop Version: Adobe Photoshop 24.0.1 20221111.r.112 a12a934 x64

C:\Program Files\Adobe\Adobe Photoshop 2023\sniffer.exe -baseTimeMS=3922107 -comment=Photoshop Version: Adobe Photoshop 24.0.1 20221111.r.112 a12a934 x64

{51 ms}

Start platform native

# displays: 2

Display 0

Display: \\.\DISPLAY1

Main: TRUE

Built in: FALSE

Stereo: FALSE

Bounds: (0, 0) -> (2,560, 1,440)

Dimensions: (2,560 1,440)

Physical size: (0 0)

Pixel size: (0 0)

Dynamic range: (0 1)

Potential dynamic range: (0 1)

Reference dynamic range: (0 0)

Attached Device: (DeviceID name=AMD Radeon RX 6600 XT index=0 preferred=1)

Display 1

Display: \\.\DISPLAY2

Main: FALSE

Built in: FALSE

Stereo: FALSE

Bounds: (2,560, 0) -> (5,120, 1,440)

Dimensions: (2,560 1,440)

Physical size: (0 0)

Pixel size: (0 0)

Dynamic range: (0 1)

Potential dynamic range: (0 1)

Reference dynamic range: (0 0)

Attached Device: (DeviceID name=AMD Radeon RX 6600 XT index=0 preferred=1)

# devices: 1

Device 0

Name: AMD Radeon RX 6600 XT

Preferred: TRUE

Power Envelope: UNKNOWN

Attachment: UNKNOWN

# attached displays: 2

\\.\DISPLAY1

\\.\DISPLAY2

GPU accessible RAM: 8,542 MB

VRAM: 8,542 MB

Dedicated System RAM: 0 MB

Shared System RAM: 34,319 MB

API version: 12.0 (12.0)

Device version: 12.0 (12.0)

Vendor name: AMD

Driver date: 2022-10-20 000000.000000-000

Driver age: 2 months

Driver version: 31.0.12027.7000

Supports UMA: UNSUPPORTED

D3D-ID: 29695

End platform native

{150 ms}

{150 ms}

Start platform OpenGL

# displays: 2

Display 0

Display: \\.\DISPLAY1

Main: TRUE

Built in: FALSE

Stereo: FALSE

Bounds: (0, 0) -> (2,560, 1,440)

Dimensions: (2,560 1,440)

Physical size: (0 0)

Pixel size: (0 0)

Dynamic range: (0 1)

Potential dynamic range: (0 1)

Reference dynamic range: (0 0)

Attached Device: (DeviceID name=AMD Radeon RX 6600 XT index=0 preferred=1)

Display 1

Display: \\.\DISPLAY2

Main: FALSE

Built in: FALSE

Stereo: FALSE

Bounds: (2,560, 0) -> (5,120, 1,440)

Dimensions: (2,560 1,440)

Physical size: (0 0)

Pixel size: (0 0)

Dynamic range: (0 1)

Potential dynamic range: (0 1)

Reference dynamic range: (0 0)

Attached Device: (DeviceID name=AMD Radeon RX 6600 XT index=0 preferred=1)

# devices: 1

Device 0

Name: AMD Radeon RX 6600 XT

Preferred: TRUE

Power Envelope: INTEGRATED

Attachment: UNKNOWN

# attached displays: 2

\\.\DISPLAY1

\\.\DISPLAY2

GPU accessible RAM: 8,542 MB

VRAM: 8,542 MB

Dedicated System RAM: 0 MB

Shared System RAM: 34,319 MB

API version: 4.6 (4.6.0 Compatibility Profile Context 22.20.27.07.221020)

Device version: 4.6 (4.6.0 Compatibility Profile Context 22.20.27.07.221020)

Vendor name: AMD

Driver date: 2022-10-20 000000.000000-000

Driver age: 2 months

Driver version: 31.0.12027.7000

GLSL version: 4.60 (4.60)

End platform OpenGL

{540 ms}

{540 ms}

Start platform OpenCL

# displays: 0

# devices: 1

Device 0

Name: gfx1032

Preferred: TRUE

Power Envelope: DISCRETE

Attachment: UNKNOWN

# attached displays: 0

GPU accessible RAM: 8,573 MB

VRAM: 8,573 MB

Dedicated System RAM: 0 MB

Shared System RAM: 0 MB

API version: 2.1 (OpenCL 2.1 AMD-APP (3444.0))

Device version: 2.0 (OpenCL 2.0 AMD-APP (3444.0))

Vendor name: AMD

Driver date: UNKNOWN

Driver age: UNKNOWN

Driver version: UNKNOWN

Bandwidth: 589 GB / s

Compute score: 4,884.12

Device name string: gfx1032

Device vendor string: Advanced Micro Devices, Inc.

Platform name string: AMD Accelerated Parallel Processing

Platform vendor string: Advanced Micro Devices, Inc.

End platform OpenCL

{1518 ms}

[Sameer K]

Thanks for sharing the details. I'll help you figure this out.

Please share screenshots of the outcome when you use the Object selection tool.

Try these suggestions:

• Disable the Object finder as a test & use a different image with contrasting objects as a test.
• Use the Cloud-based selections.
  

Go to the location of the preference folder mentioned below and rename it to backup. 

https://helpx.adobe.com/photoshop/using/preferences.html

• Windows 10/11: Users/[user name]/AppData/Roaming/Adobe/Adobe Photoshop [version]/Adobe Photoshop [version] Settings
• Press Windows + R & type this is the Run Window - %APPDATA%\Adobe
  
  
• Rename the Adobe Photoshop folder by adding a .old at the end. (Adobe Photoshop 2023 > Rename > Adobe Photoshop 2023. old)

This will give a fresh start to Photoshop as a fresh install. Let me know how it goes.

Thanks!

Sameer K.

[dainav94197596]

Hi Sameer,

Tried everything you suggested before renaming but no luck. Finally renamed Photoshop to Adobe Photoshop 2023.old but still get same result – am including screenshot after I renamed and restarted Photoshop. Same darn rectangle.

Thanks,

Daina

[Sameer K · Accepted solution]

This could be an issue with the GPU drivers. Try these steps:

• Go to Preferences > Technology Previews > Enable 'Deactivate Native Canvas'
• Go to Preferences > Performance > Enable 'Use Graphics Processor
• Restart Photoshop & try again.

As a test, you may try to roll back your AMD GPU's drivers to a version from a few months back. Let me know how it goes. Once you roll back, try this:

Reset Photoshop's preferences again & on Windows, the GPU info & Logs location is %APPDATA%\Adobe\CameraRaw. A shortcut to get to this folder on Windows is:

• Press the Windows + R or press the Windows key and type 'Run'
• Enter %APPDATA%\Adobe\CameraRaw
  
  
• Rename the GPU & Logs folder in this directory by adding .old at the end. (GPU.old & Logs.old)
• Restart Photoshop, and it should capture the updated driver & hardware capabilities.

Let me know how it goes. Thanks!

Sameer K

[dainav94197596]

Hi Sameer!

Thank you - I selected "Enable 'Deactivate Native Canvas'"  - I already had Graphics Processor enabled. And instead of going back to old drivers for AMD I updated them 🙂 Hooray it worked!! All is well. Thank you much for your help!

Best,

Daina