On Laptop, Tool wont switch unless you mouse click on tool palette

Enthusiast ,
Jul 30, 2022 Jul 30, 2022

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On my laptop,  after opening new image, Tool wont switch unless you mouse click on tool palette.

In other words, if last tool used was patch and you use keyboard shortcut to go to any other tool if wont change. Only if you mouse click into the tool palette, very weird and very frustrating.

 

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Adobe Employee ,
Aug 01, 2022 Aug 01, 2022

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Hi @larry45 sorry to hear this. When did this first start happening? What updates or changes have you done recently to the OS or software?

 

Let's make sure we're in a default state and there are no stale settings somewhere: 

Restore your preferences using this manual method:  

https://helpx.adobe.com/photoshop/using/preferences.html#Manually 

Does it work correctly? 

If that doesn't solve it, you can quit Photoshop and put the Settings folder back. 

 

 

It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.  

 

Thank you,

-- Cory

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Enthusiast ,
Aug 01, 2022 Aug 01, 2022

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Thanks Cory here is info:

 

Adobe Photoshop Version: 23.4.2 20220711.r.603 aa147b3 arm64 Number of Launches: 277 Operating System: Mac OS 12.5.0 System architecture: Apple M1, HybridCPU(4:4) Physical processor count: 8 Built-in memory: 8192 MB Free memory: 3339 MB Memory available to Photoshop: 5512 MB Memory used by Photoshop: 70 % Crash Handler: Adobe SAM SDK Version: 2.0.0-main.1224 ACP.local Status: - SDK Version: 2.5.1.1 - Core Sync Status: Reachable and compatible - Core Sync Running: 5.14.3.1 - Min Core Sync Required: 4.3.66.28 Live Edit Client SDK Version: 3.90.3 Content Credentials is not available Manta Canvas: Enabled. Alias Layers: Disabled. Modifier Palette: Disabled. Highbeam: Enabled. Touch Bar Property Feedback: Enabled. Image tile size: 128K Image cache levels: 4 Font Preview: Medium HarfBuzz Version: 2.8.1 TextEngine: Unified Text Engine OpenCL crashed on 5/2/17 at 8:12:21 PM (Initializing OpenCL and OpenCL enabled features) ======= GPU
Native API stable: True OpenGL API stable: True OpenCL API stable: True GPUDeny: 0
GPUForce: 0
useGPU: 0
useOpenCL: 0
isGPUCapable: 1
GPUName: Apple M1
GPUVendor: APPLE
IsNativeGPUCapable: 1
IsOpenGLGPUCapable: 1
IsOpenCLGPUCapable: 1
HasSufficientRAM: 1
GPU accessible RAM: 5,726 MB
Required GPU accessible RAM: 1,500 MB
UseGraphicsProcessorChecked: 0
UseOpenCLChecked: 1
Display: 1 Display Bounds: top=0, left=0, bottom=1080, right=1920 Main Display ------- Sniffer output
[0 ms]
Launch GPUSnifferThread

[0 ms]
Start RunAllAPIs

[0 ms]
"/Applications/Adobe Photoshop 2022/Adobe Photoshop 2022.app/Contents/MacOS/sniffer" -baseTimeMS=94553818 -comment=Photoshop Version: Adobe Photoshop 23.4.2 20220711.r.603 aa147b3 arm64

[484 ms]
Start sniffer 2022-08-01 10:19:56
# Photoshop Version: Adobe Photoshop 23.4.2 20220711.r.603 aa147b3 arm64
sniffer -baseTimeMS=94553818 -comment=Photoshop Version: Adobe Photoshop 23.4.2 20220711.r.603 aa147b3 arm64

{17 ms}
Start platform native
# displays: 1
Display 0
Display: 2
Main: TRUE
Built in: FALSE
Stereo: FALSE
Bounds: (0, 0) -> (1,920, 1,080)
Dimensions: (1,920 1,080)
Physical size: (478.118 268.941)
Pixel size: (0.24902 0.24902)
Dynamic range: (0 1)
Potential dynamic range: (0 1)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=Apple M1 index=0 preferred=1)

# devices: 1
Device 0
Name: Apple M1
Preferred: TRUE
Power Envelope: DISCRETE
Attachment: EMBEDDED
# attached displays: 1
2
GPU accessible RAM: 5,726 MB
VRAM: 0 MB
Dedicated System RAM: 0 MB
Shared System RAM: 5,726 MB
API version: 1.0 (1.0)
Device version: 1.0 (1.0)
Vendor name: APPLE
Driver: UNKNOWN
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
End platform native
{206 ms}

{206 ms}
Start platform OpenGL
# displays: 1
Display 0
Display: 2
Main: TRUE
Built in: FALSE
Stereo: FALSE
Bounds: (0, 0) -> (1,920, 1,080)
Dimensions: (1,920 1,080)
Physical size: (478.118 268.941)
Pixel size: (0.24902 0.24902)
Dynamic range: (0 1)
Potential dynamic range: (0 1)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=16940800 index=0 preferred=1)

# devices: 1
Device 0
Name: Apple M1
Preferred: TRUE
Power Envelope: DISCRETE
Attachment: UNKNOWN
# attached displays: 1
2
GPU accessible RAM: 5,461 MB
VRAM: 5,461 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 2.1 (2.1 Metal - 76.3)
Device version: 2.1 (2.1 Metal - 76.3)
Vendor name: APPLE
Driver: UNKNOWN
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
GLSL version: 1.20 (1.20)
CGL ID: 16940800
Display mask: 3
End platform OpenGL
{216 ms}

{216 ms}
Start platform OpenCL
# displays: 0

# devices: 1
Device 0
Name: Apple M1
Preferred: TRUE
Power Envelope: INTEGRATED
Attachment: UNKNOWN
# attached displays: 0
GPU accessible RAM: 5,726 MB
VRAM: 5,726 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 1.2 (OpenCL 1.2 (Jun 17 2022 18:58:24))
Device version: 1.2 (OpenCL 1.2 )
Vendor name: APPLE
Driver: UNKNOWN
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
Bandwidth: 2,451 GB / s
Compute score: 9,350.85
Device name string: Apple M1
Device vendor string: Apple
Platform name string: Apple
Platform vendor string: Apple
End platform OpenCL
{482 ms}

Exit code kExitNormal
End sniffer 2022-08-01 10:19:56
[kStatusNormal, kExitNormal]

[484 ms]
Finish RunAllAPIs

[1838 ms]
Start GetSnifferResult

[1838 ms]
Finish GetSnifferResult

------- Sniffer output
======= GPU
License Type: Subscription Serial number: 96040568215406246220 GUIDBucket: Composite Core (enable_composite_core): on Composite Core GPU (comp_core_gpu): off Composite Core Threads (MultithreadedCompositing): on Composite Core UI (comp_core_ui): off Composite Core Feature Prefs (CompCoreFeaturePrefs): off Document Graph (enable_doc_graph): off Application folder: /Applications/Adobe Photoshop 2022/ Photoshop scratch has async I/O enabled Scratch volume(s): Startup, 228.3G, 118.6G free Required Plugins folder: /Applications/Adobe Photoshop 2022/Adobe Photoshop 2022.app/Contents/PlugIns/Required/ Primary Plugins folder: /Applications/Adobe Photoshop 2022/Plug-ins/ Installed components: dvametadata.framework dvametadata 22.0.0.0 AdobeXMPScript.framework AdobeXMPScript 79.566ebc5b4 79.566ebc5b4 libdynamic-napi.framework Torq Native local ICUUnicode.framework ICUUnicode 13.1.0c6496f ICUConverter.framework ICUConverter 13.1.0c6496f AdobeCrashReporter.framework AdobeCrashReporter 10.3.2 boost_system.framework boost_system 22.0.0.0 AdobeACE.framework AdobeACE 3.4.0 79.494feda9fa. dvanet.framework dvanet 22.0.0.0 AdobeOwl.framework AdobeOwl 5.5.0 mediacoreif.framework mediacoreif 22.0.0.0 dvascripting.framework dvascripting 22.0.0.0 dvaappsupport.framework dvaappsupport 22.0.0.0 AdobeAXE8SharedExpat.framework AdobeAXE8SharedExpat 4.1.3 79.cbab484. 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AdobeXMPFiles.framework AdobeXMPFiles 79.566ebc5b4 79.566ebc5b4 AdobeLinguistic.framework 14.4.2.353c9a5 dvaplayer.framework dvaplayer 22.0.0.0 filterport.framework filterport 26.0.0.670 PlugPlugOwl.framework PlugPlugOwl 11.2.0.100 libzip.framework libzip 22.0.0.0 AdobeAGM.framework AdobeAGM 5.3.0 79.494feda9fa. adobe_caps.framework adobe_caps 11.0.0.14 1.584361 AdobeSVGRE.framework AdobeSVGRE 7.1.0 "BUILDVERSION_HELPER" AdobePDFL.framework AdobePDFL 16.0.7 79 . b01fe6e558 dvavulcansupport.framework dvavulcansupport 22.0.0.0 dvacore.framework dvacore 22.0.0.0 aiport.framework aiport 26.0.0.670 AdobePIP.framework AdobePIP 8.2.0.16 AdobePDFSettings.framework AdobePDFSettings 1.7 AdobeAXEDOMCore.framework AdobeAXEDOMCore 4.1.3 79.cbab484. dvatransport.framework dvatransport 22.0.0.0 AdobeXMP.framework AdobeXMPCore 79.566ebc5b4 79.566ebc5b4 AdobeJP2K.framework AdobeJP2K 2.0.7 79.1198525 dvaaudiodevice.framework dvaaudiodevice 22.0.0.0 LogSession.framework LogSession 8.2.0.16 PlugPlugExternalObject.framework 11.2.0.100 utest.framework utest 22.0.0.0 AdobeSVGAGM.framework AdobeSVGAGM 2.1.0 79.cb34c9e. dvametadataapi.framework dvametadataapi 22.0.0.0 WRServices.framework WRServices 17.4.0 17.4.0.0 AdobeBIBUtils.framework AdobeBIBUtils 2.0.6 79.494feda9fa. boost_threads.framework boost_threads 22.0.0.0 CloudAILib.framework CloudAILib 26.0.0.670 SPBasic.framework SPBasic 26.0.0.670 AdobeCoolType.framework AdobeCoolType 6.2.2 79.494feda9fa. boost_regex.framework boost_regex 22.0.0.0 boost_program_options.framework boost_program_options 22.0.0.0 dvamediatypes.framework dvamediatypes 22.0.0.0 AdbePM.framework AdbePM 1 boost_date_time.framework boost_date_time 22.0.0.0 dynamic-torqnative.framework Torq Native local AdobeMPS.framework AdobeMPS 7.0.4.50775 79.c217c13f dvaui.framework dvaui 22.0.0.0 MacMemory.framework MacMemory 26.0.0.670 AILib.framework AILib 26.0.0.670 ICUData.framework ICUData 13.1.0c6496f dvamarshal.framework dvamarshal 22.0.0.0 aifm.framework aifm 26.0.0.670 Unified Extensibility Platform uxp-6.1.1-uxpr UPIC 2.4.1 Required plugins: Accented Edges 23.4.2, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Adaptive Wide Angle 23.4.2, © 2014-2022 Adobe. All rights reserved. - from the file “Adaptive Wide Angle.plugin” Angled Strokes 23.4.2, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Average 23.4 © 1993-2022 Adobe. All rights reserved. - from the file “Average.plugin” Bas Relief 23.4.2, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” BMP 23.4.2, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Camera Raw 14.4 (1121), Copyright © 2022 Adobe Systems Incorporated - from the file “Camera Raw.plugin” Camera Raw Filter 14.4 (1121), Copyright © 2022 Adobe Systems Incorporated - from the file “Camera Raw.plugin” Chalk & Charcoal 23.4.2, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Charcoal 23.4.2, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Chrome 23.4.2, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Cineon 23.4 © 2002-2022 Adobe. All rights reserved. - from the file “Cineon.plugin” Clouds 23.4 © 1993-2022 Adobe. All rights reserved. - from the file “Clouds.plugin” Color Halftone 23.4.2, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Colored Pencil 23.4.2, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Conté Crayon 23.4.2, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Craquelure 23.4.2, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Crop and Straighten Photos 23.4 © 2003-2022 Adobe. All rights reserved. - from the file “CropPhotosAuto.plugin” Crop and Straighten Photos Filter 23.4.2, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Crosshatch 23.4.2, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Crystallize 23.4.2, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Cutout 23.4.2, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Dark Strokes 23.4.2, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” De-Interlace 23.4.2, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Dicom 23.4 © 2003-2022 Adobe. All rights reserved. - from the file “dicom.plugin” Difference Clouds 23.4 © 1993-2022 Adobe. All rights reserved. - from the file “Clouds.plugin” Diffuse Glow 23.4.2, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Displace 23.4.2, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Dry Brush 23.4.2, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Entropy 23.4 © 2006-2022 Adobe. All rights reserved. - from the file “statistics.plugin” Export Color Lookup Tables 23.4 © 2012-2022 Adobe. All rights reserved. - from the file “Export3DLUT.plugin” Extrude 23.4.2, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” FastCore Routines 23.4 © 1990-2022 Adobe. All rights reserved. - from the file “FastCore.plugin” Fibers 23.4.2, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Film Grain 23.4.2, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Filter Gallery 23.4.2, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Fresco 23.4.2, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Glass 23.4.2, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Glowing Edges 23.4.2, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Grain 23.4.2, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Graphic Pen 23.4.2, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Halftone Pattern 23.4.2, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Halide Bottlenecks 23.4 © 2022 Adobe. All rights reserved. - from the file “HalideBottlenecks.plugin” HDRMergeUI 23.4, Copyright © 2002-2022 Adobe. All rights reserved. - from the file “HDRMergeUI.plugin” HSB/HSL 23.4.2, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” IFF Format 23.4.2, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Imagenomic Plug-in Console 1.9 (c) 2008-2021 Imagenomic, LLC. - from the file “ImagenomicPluginConsole.plugin” Ink Outlines 23.4.2, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” JPEG 2000 23.4 © 2001-2022 Adobe. All rights reserved. - from the file “JPEG2000.plugin” Kurtosis 23.4 © 2006-2022 Adobe. All rights reserved. - from the file “statistics.plugin” Lens Blur 23.4.2, © 2002-2022 Adobe. All rights reserved. - from the file “Lens Blur.plugin” Lens Correction 23.4.2, © 2002-2022 Adobe. All rights reserved. - from the file “Lens Correct.plugin” Lens Flare 23.4.2, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Liquify 23.4.2, © 2001-2022 Adobe. All rights reserved. - from the file “Liquify.plugin” Matlab Operation 23.4 © 1993-2022 Adobe. All rights reserved. - from the file “ChannelPort.plugin” Maximum 23.4 © 2006-2022 Adobe. All rights reserved. - from the file “statistics.plugin” Mean 23.4 © 2006-2022 Adobe. All rights reserved. - from the file “statistics.plugin” Measurement Core 23.4 © 1993-2022 Adobe. All rights reserved. - from the file “MeasurementCore.plugin” Median 23.4 © 2006-2022 Adobe. All rights reserved. - from the file “statistics.plugin” Mezzotint 23.4.2, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Minimum 23.4 © 2006-2022 Adobe. All rights reserved. - from the file “statistics.plugin” MMXCore Routines 23.4 © 1990-2022 Adobe. All rights reserved. - from the file “MMXCore.plugin” Mosaic Tiles 23.4.2, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Multiprocessor Support 23.4 © 1990-2022 Adobe. All rights reserved. - from the file “MultiProcessor Support.plugin” Neon Glow 23.4.2, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Note Paper 23.4.2, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” NTSC Colors 23.4 © 1993-2022 Adobe. All rights reserved. - from the file “NTSC Colors.plugin” Ocean Ripple 23.4.2, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” OpenEXR 23.4.2, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Paint Daubs 23.4.2, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Palette Knife 23.4.2, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Patchwork 23.4.2, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Paths to Illustrator 23.4.2, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” PCX 23.4 © 1989-2022 Adobe. All rights reserved. - from the file “PCX.plugin” Photocopy 23.4.2, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Picture Package Filter 23.4 © 1993-2022 Adobe. All rights reserved. - from the file “ChannelPort.plugin” Pinch 23.4.2, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Pixar 23.4 © 1989-2022 Adobe. All rights reserved. - from the file “Pixar.plugin” Plaster 23.4.2, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Plastic Wrap 23.4.2, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Pointillize 23.4.2, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Polar Coordinates 23.4.2, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Portable Bit Map 23.4 © 1989-2022 Adobe. All rights reserved. - from the file “PBM.plugin” Portraiture 3 3.5.5 © 2004-2021 Imagenomic, LLC - from the file “Portraiture3.plugin” Poster Edges 23.4.2, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Radial Blur 23.4.2, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Radiance 23.4 © 2003-2022 Adobe. All rights reserved. - from the file “Radiance.plugin” Range 23.4 © 2006-2022 Adobe. All rights reserved. - from the file “statistics.plugin” Render Color Lookup Grid 23.4 © 2012-2022 Adobe. All rights reserved. - from the file “Export3DLUT.plugin” Reticulation 23.4.2, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Ripple 23.4.2, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Rough Pastels 23.4.2, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Save for Web 23.4.2, © 1999-2022 Adobe. All rights reserved. - from the file “Save for Web.plugin” ScriptingSupport 23.4, © 2002-2022 Adobe. All rights reserved. - from the file “ScriptingSupport.plugin” Shear 23.4.2, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Skewness 23.4 © 2006-2022 Adobe. All rights reserved. - from the file “statistics.plugin” Smart Blur 23.4.2, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Smudge Stick 23.4.2, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Solarize 23.4 © 1993-2022 Adobe. All rights reserved. - from the file “Solarize.plugin” SP Substance Suite 21.0 © 2019 Adobe. All rights reserved. - from the file “MaterialSuite.plugin” Spatter 23.4.2, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Spherize 23.4.2, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Sponge 23.4.2, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Sprayed Strokes 23.4.2, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Stained Glass 23.4.2, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Stamp 23.4.2, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Standard Deviation 23.4 © 2006-2022 Adobe. All rights reserved. - from the file “statistics.plugin” Substance Filter 21.0 © 2019 Adobe. All rights reserved. - from the file “MaterialFilter.plugin” Sumi-e 23.4.2, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Summation 23.4 © 2006-2022 Adobe. All rights reserved. - from the file “statistics.plugin” Targa 23.4.2, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Texturizer 23.4.2, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Tiles 23.4.2, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Torn Edges 23.4.2, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Twirl 23.4.2, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Underpainting 23.4.2, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Vanishing Point 23.4.2, © 2003-2022 Adobe. All rights reserved. - from the file “VanishingPoint.plugin” Variance 23.4 © 2006-2022 Adobe. All rights reserved. - from the file “statistics.plugin” Water Paper 23.4.2, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Watercolor 23.4.2, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Wave 23.4.2, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Wind 23.4.2, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Wireless Bitmap 23.4 © 1989-2022 Adobe. All rights reserved. - from the file “WBMP.plugin” ZigZag 23.4.2, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Optional and third party plugins: NONE Duplicate and Disabled plugins: NONE Plugins that failed to load: Exposure X3 NO VERSION - - from the file “/Library/Application Support/Adobe/Plug-Ins/CC/Alien Skin/Exposure X3/Alien Skin Exposure X3 Photoshop.8bf.plugin/” IGES NO VERSION - - from the file “/Applications/Adobe Photoshop 2022/Adobe Photoshop 2022.app/Contents/PlugIns/Required/File Formats/U3D.plugin/” ON1 Effects Standalone 10 Filter NO VERSION - - from the file “/Library/Application Support/Adobe/Plug-Ins/CC/ON1 Effects 10.plugin/” ON1 Effects Standalone 10 NO VERSION - - from the file “/Library/Application Support/Adobe/Plug-Ins/CC/ON1 Effects 10.plugin/” ON1 Effects Standalone 10 NO VERSION - - from the file “/Library/Application Support/Adobe/Plug-Ins/CC/ON1 Effects 10.plugin/” PortraitPro NO VERSION - - from the file “/Library/Application Support/Adobe/Plug-Ins/CC/PortraitProPSFilter.plugin/” PRC NO VERSION - - from the file “/Applications/Adobe Photoshop 2022/Adobe Photoshop 2022.app/Contents/PlugIns/Required/File Formats/U3D.plugin/” U3D NO VERSION - - from the file “/Applications/Adobe Photoshop 2022/Adobe Photoshop 2022.app/Contents/PlugIns/Required/File Formats/U3D.plugin/” Unified Extensibility Platform - Extensions: Home Screen (Loaded) 5.11.0.25 - from the file "/Library/Application Support/Adobe/UXP/extensions/com.adobe.ccx.start-5.11.0/" CDO: 1.120.0
CmdN: 1.11.2
CDP: 1.143.0
Projects: 1.3.10 Loaded at: 69 ms - launch time impact: 257 ms ccx-timeline (Prepared) 2.6.41.0 - from the file "Required Folder" CCX Commenting UXP Webview (Loaded) 23.5.1.0 - from the file "Required Folder" Loaded at: 1603 ms - launch time impact: 0 ms CCX Sharesheet UXP (Prepared) 23.6.0.0 - from the file "Required Folder" CC Libraries Panel (Prepared) 3.19.237.0 - from the file "/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_19_237/" CAPTURE: 2.0.34 STOCK: 4.0.2 Share Panel (Loaded) 1.0.0.0 - from the file "Required Folder" Loaded at: 72 ms - launch time impact: 0 ms Photoshop UXP Export-As (Prepared) 5.8.11.0 - from the file "Required Folder" Photoshop In App Messaging (Loaded) 2.7.5.0 - from the file "Required Folder" Loaded at: 1603 ms - launch time impact: 0 ms Photoshop Selection Feedback (Prepared) 0.5.0.0 - from the file "Required Folder" Plugins Panel (Prepared) 1.4.3.0 - from the file "Required Folder" IC popup message (Loaded) 1.0.0.0 Loaded at: 1522 ms - launch time impact: 0 ms Multilayer Protection (Loaded) 1.0.0.0 Loaded at: 1523 ms - launch time impact: 0 ms Discover Panel (Loaded) 2.7.0.20 - from the file "Required Folder" Loaded at: 1604 ms - launch time impact: 6 ms Photoshop Cloud Value Dialog (Loaded) 1.0.1.0 - from the file "Required Folder" Loaded at: 2126 ms - launch time impact: 0 ms Neural Filters (Registered) 1.12.2.0 - from the file "Required Folder" Installed TWAIN devices: NONE

 

 

 

CORY,  I'M generally not a fan of deleting preference more as it destroys other things, and often does not fix the issue.

So first from system info can you come up with more targeted soluciton?  VERY weird bug never seen it before, heard of this ever?  Known issue?

 

Restore preference, what does that destory? keyboard shortcuts?  I have no idea.

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Adobe Employee ,
Aug 01, 2022 Aug 01, 2022

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Thank you for your sysinfo @larry45. Is appears that you don't have enough RAM to run the latest version of Ps:

 

https://helpx.adobe.com/photoshop/system-requirements.html

 

We hope this helps.

 

-- Cory

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Adobe Community Professional ,
Aug 01, 2022 Aug 01, 2022

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CORY,  I'M generally not a fan of deleting preference more as it destroys other things, and often does not fix the issue.

By @larry45

 

Larry, when you use the manual method as linked to by Cory, the first step is to rename your preferences file to preserve it, then a new preferences file is created. You can restore the original if it doesn't work. Details are in his link, so at least read the entire help page.

 

Jane

 

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Enthusiast ,
Aug 01, 2022 Aug 01, 2022

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Cory, thanks, but it is running fine on brand new M1 Macbook air:   Just this one weird thing of keyboard not switching the tool off that bat.

My last Macbook Air lasted 9 years and did PS fine. 

If I sell this  new Macbook Air,  and buy a new one; what specs you recommend to last many years with PS? thanks.

 

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Enthusiast ,
Aug 01, 2022 Aug 01, 2022

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Jane great hearing from you.   Prefereces wont do know, beucase its alaways recommenewd for any issue, what lose when do that?

And   -- he think ram issue, only have 8.

but it is running fine on brand new M1 Macbook air:   Just this one weird thing of keyboard not switching the tool off that bat.

My last Macbook Air lasted 9 years and did PS fine. 

If I sell this  new Macbook Air,  and buy a new one; what specs you recommend to last many years with PS? thanks.

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Enthusiast ,
Aug 02, 2022 Aug 02, 2022

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Jane, so what is your advice? Like your advice.  8 memory, it is working just this one glitch,  would you try reset preference? saying way to do that and restore to where I was if does not work?

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Adobe Community Professional ,
Aug 02, 2022 Aug 02, 2022

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Jane, so what is your advice?

By @larry45

 

My advice is to follow the link from Adobe Employee @CoryShubert and make sure your computer meets or exceeds system requirements, including RAM as Cory mentioned.

 

Jane

 

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Enthusiast ,
Aug 02, 2022 Aug 02, 2022

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Yes does meet it, says 8 ram minimum, and laptop has 8, and PS is working fine except for the issue I posted about.

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Adobe Employee ,
Aug 03, 2022 Aug 03, 2022

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Hi @larry45, in the Mac hybred laptops, while it may have 8gb of RAM, it is not all available to Ps as it is being used by other apps as well as the OS.  If the image or function you are trying to do taps out of available RAM for Ps, issues can happen.

 

Try the options on this page to see if your KBSC can be fixed: https://helpx.adobe.com/photoshop/kb/keyboard-shortcuts-stop-photoshop-mac.html

 

Thank you,

-- Cory

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Enthusiast ,
Aug 03, 2022 Aug 03, 2022

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Cory, but on laptop, don't use others apps. maybe mail and internet. Just a backup computer, and rest of PS works fine. Just the tool, needs to be tapped by mouse to start. But you 99% sure Ram issue?

Would you bother? I could just get used to tapping 1st with mouse... Lot of troubleshooting....

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Adobe Employee ,
Aug 03, 2022 Aug 03, 2022

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@larry45 , we are not able to say 99% without physical device running various tests... I'm sure you understand.  The best we can do is listen to the issue and based on past issues/bugs/customer messages offer up what the known possibilities could be.

 

Would you care to share a video of your issue, launching Ps and showing in detail the steps you are doing? The team could see based on this and your sysinfo if there is something we are missing in our back and forth... happy to do do this.

 

Thank you,

-- Cory

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Enthusiast ,
Aug 03, 2022 Aug 03, 2022

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Thanks Cory, don't think video help for this one right?  Just see PS, but then I'm clicking keyboard shortcurs to change the tool and not working (unless, workaround, click tool with mouse first any tool). wont see any of that with video right?

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Adobe Employee ,
Aug 03, 2022 Aug 03, 2022

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Another thing to try @larry45 is changing the springboard keyboard shortcuts time. By default it is set to 200ms which is what it has been for years so if that doesn't work for your workflow, increase the timing or uncheck that option so that spring-loaded keyboard shortcuts are disabled if that fits your workflow.

 

Thank you,

-- Cory

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Adobe Employee ,
Aug 03, 2022 Aug 03, 2022

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@larry45  The spring-loaded KBSC pref that Cory is mentioning is located in Preferences > Tools. 

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