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Lexa5C7F
Lexa5C7F
New Participant
November 5, 2021
Answered

Open document not visible in window

  • November 5, 2021
  • 1 reply
  • 2348 views

I am opening a scene mockup document with 3D elements in Photoshop CC on Mac OS.

I'm getting a message saying 3D may not work which I click OK to (only changing flat elements anyway), The document appears to open and is visible in the layers panel but nothing at all in the window. 

This is happening to several similar files which worked fine previously. 

 

This topic has been closed for replies.
Correct answer PECourtejoie

Hi, is it an M1 mac?

Did you try to check "Deactivate Native Canvas" in the menu Edit/Preferences/Technology preview (Pc) or Photoshop/Preferences/Technology preview (Mac), then restart Photoshop.
This is not a fix, but rather a way to check if the issue appears only with the new technology, and should be reported to the Ps team.

1 reply

PECourtejoie
PECourtejoieCorrect answer
Adobe Expert
November 5, 2021

Hi, is it an M1 mac?

Did you try to check "Deactivate Native Canvas" in the menu Edit/Preferences/Technology preview (Pc) or Photoshop/Preferences/Technology preview (Mac), then restart Photoshop.
This is not a fix, but rather a way to check if the issue appears only with the new technology, and should be reported to the Ps team.

    Lexa5C7F
    Lexa5C7FAuthor
    New Participant
    November 5, 2021

    Thank you very much!

    Checked the box, restarted and all back to normal 🙂

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