• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Open document not visible in window

Community Beginner ,
Nov 05, 2021 Nov 05, 2021

Copy link to clipboard

Copied

I am opening a scene mockup document with 3D elements in Photoshop CC on Mac OS.

I'm getting a message saying 3D may not work which I click OK to (only changing flat elements anyway), The document appears to open and is visible in the layers panel but nothing at all in the window. 

This is happening to several similar files which worked fine previously. 

 

TOPICS
macOS

Views

1.7K

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Community Expert , Nov 05, 2021 Nov 05, 2021

Hi, is it an M1 mac?

Did you try to check "Deactivate Native Canvas" in the menu Edit/Preferences/Technology preview (Pc) or Photoshop/Preferences/Technology preview (Mac), then restart Photoshop.
This is not a fix, but rather a way to check if the issue appears only with the new technology, and should be reported to the Ps team.

Votes

Translate

Translate
Adobe
Community Expert ,
Nov 05, 2021 Nov 05, 2021

Copy link to clipboard

Copied

Hi, is it an M1 mac?

Did you try to check "Deactivate Native Canvas" in the menu Edit/Preferences/Technology preview (Pc) or Photoshop/Preferences/Technology preview (Mac), then restart Photoshop.
This is not a fix, but rather a way to check if the issue appears only with the new technology, and should be reported to the Ps team.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Nov 05, 2021 Nov 05, 2021

Copy link to clipboard

Copied

Thank you very much!

Checked the box, restarted and all back to normal 🙂

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Nov 05, 2021 Nov 05, 2021

Copy link to clipboard

Copied

Not sure if it's M1. This is my Mac...

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Oct 19, 2022 Oct 19, 2022

Copy link to clipboard

Copied

LATEST

No, it is powered by an Intel processor.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines