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L
Linns2
Inspiring
August 21, 2021
Answered

Opening Document Problem in Photoshop 22.5

  • August 21, 2021
  • 4 replies
  • 3911 views

I downloaded Photoshop 22.5 recently and noticed that opening documents zooms in to the top left corner of the image. I now need to Command + to get the full image which is an extra, unnecessary step that wasn't there before. As well, every photo opens with Extras and a grid across the image. If I turn it off, it returns with the next file. I spoke with 4 different people today at Adobe Support, all of them took control of my computer and saw the problem. They tried trashing the preferences file, turning on read/write on various things and finally using the Adobe cleanup tool and reinstalling a fresh version. None of these efforts unfortunately have helped. Is anyone else having this issue as well? Any fixes to suggest?

 

Thanks so much.

This topic has been closed for replies.
Correct answer JJMack

Hi Jeffrey,

Overscroll is checked.  Here's a screenshot of my desktop and monitor displays. I tried checking mirroring options as you have it, but it made no difference. 


Have you always had Overscroll checked?  I use windows and do not use Overscroll so I can scroll  image outside the floating window I edit images in,  I Still like editing in floating windows that I can move to any of my displays.  I do not like to edit in tab.  Overscroll may be useful for many it not something I feel  I need for Adobe mat have chant something foe overscroll.  I don't think it would change my work flow any if I enable it I would just be able to scroll past where I can now.  Position document canvas area out of view without zooming the document larger then then the image display area.

4 replies

J
J453
Legend
August 27, 2021

Can you post a screen shot of your entire workspace where the image is zoomed into the top left? Is the Application Frame turned off?

    L
    Linns2Author
    Inspiring
    August 28, 2021

    Hi Jeffrey,

     

    While getting this ready for you, I discovered this only seems to zoom to the top left on my monitor. I discovered this when I pulled the image onto my desktop to show you my workspace. So here is the image as it appears on my monitor when I first open it, (but I pulled it onto my desktop). The second image is what the full image should look like after I did a Command+ ( on my monitor, then dragged onto the desktop so you could see the workspace).  Application Frame is off.

    J
    J453
    Legend
    August 28, 2021

    Two more questions:

    Under Preferences > Tools...  is "Overscroll" checked or unchecked?

    Under System Preferences > Displays... what are the settings in that dialog for the monitor the images are opening on? 

     

     

    jane-e
    Community Expert
    jane-eCommunity Expert
    Community Expert
    August 26, 2021
    @Linns2 wrote:

    As well, every photo opens with Extras and a grid across the image. If I turn it off, it returns with the next file. ... Any fixes to suggest?

     

    Hi Linns,

     

    I see that this part of your question has not been addressed.

     

    When you Hide/Show Extras (Cmd+H), Photoshop hides or shows everything that is checked in the Show menu directly underneath.

     

    To turn off the grid for all future documents, uncheck it in the the Show menu. Notice that it has a keyboard shortcut and this is how you may have turned it on accidentally.

     

     

    ~ Jane

    L
    Linns2Author
    Inspiring
    August 26, 2021

    Hi Jane,

     

    Thanks for your reply. Unfortunately this is the problem in that it won't stay turned off and returns with every file. These are all extra, repetitive steps that make our  work longer. 

     

    I have also noticed since I originally wrote that open files jump to the left adding additional frame space cutting off sections I'm working on. I have to  repetitively zoom in or out to get the file back in place. It seems there are several bugs in the new 22.5 version and  we'll have to wait  for the update...

     

    I appreciate your taking the time to repond. Thanks again.

     

    PECourtejoie
    Community Expert
    PECourtejoieCommunity Expert
    Community Expert
    August 26, 2021

    Linns, does the grid show up for the next document you open if you disable it when only one document is showing.

    For the jump to top left, you could create an action that does a fit on screen, then use the script events manager to launch that action as soon as you open or create a new document.

    I
    Inga15C2
    Participant
    August 26, 2021

    I'm having the same problem.

    Can't open files from the recents list. Can't open new files, can't make new files. Can't do anything.
    Rebooting SOMETIMES works. Everything else doesn't. 

    It might be linked to closing the lid although I have not been able to test this thoroughly yet.

    VERY useful to have a program that doesn't allow you to create new files.

    PECourtejoie
    Community Expert
    PECourtejoieCommunity Expert
    Community Expert
    August 26, 2021

    Hi, Inga, did you try recreating your preferences: reset Photoshop's preferences by holding down Ctrl+Alt+Shift (Pc) Cmd+Opt+Shift (Mac) as you click on Photoshop's icon to start it up.

    See: https://helpx.adobe.com/photoshop/using/preferences.html

    If you do have access to the menu Edit>Preferences (Pc) or Photoshop>Preferences (Mac), it is possible to reset them from the General submenu.

     

    Also, are you also on a Mac? an M1 one?

    lambiloon
    Community Expert
    lambiloonCommunity Expert
    Community Expert
    August 21, 2021

    Hi i think this is bug yet in new update use last version which works fine for you or 2020 for stable work...regards

    Ali Sajjad / Graphic Design Trainer / Freelancer / Adobe Certified Professional
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