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Enversa
Enversa
Participant
October 20, 2020
Answered

P: Error at loading of ippCV library in Photoshop

  • October 20, 2020
  • 46 replies
  • 261251 views

I have updated photoshop to version 2021 but it won't open I get this message.
Can anyone help me with this?

Where can I find this missing file?

 

{Moderator Note: Edited the thread title, PS-57173}

    Correct answer Akash Sharma

    Hi there,

     

    Sorry that you're getting an error "Error at loading of ippCV library" while loading Photoshop.

     

    Photoshop 2021 (v22.x) requires a CPU that supports SSE 4.2 or later. See: https://helpx.adobe.com/photoshop/kb/known-issues.html#ErroratloadingofippCVlibrary

     

    To determine if your CPU meets this SSE version support requirement, see Photoshop's Help > System Info dialog and look in or near the 4th line.

    1. Adobe Photoshop Version: 22.0.0 20200921.m.1053 2020/09/21: 0fb66349f4  x64
    2. Number of Launches: 6
    3. Operating System: Mac OS 10.15.5
    4. ystem architecture: Intel CPU Family:6, Model:14, Stepping:3 with MMX, SSE Integer, SSE FP, SSE2, SSE3,SSE4.1, SSE4.2, AVX, AVX2, HyperThreading

     

    If after reviewing the above information, your CPU version isn't compatible with Photoshop 22.x. You should roll back to the previous version of Photoshop 21.2.4 and let us know if that helps.   Here's how you roll back to the previous version: https://helpx.adobe.com/download-install/using/install-previous-version.html

     

    Thanks,

    Akash

    46 replies

    Show previous replies
    T
    Thiago Vinícius5FE2
    Participant
    October 21, 2020

    Same here.

    P
    Polacofede
    Participating Frequently
    October 21, 2020

    same issue here... what a deception

      Jeff Arola
      Community Expert
      Jeff ArolaCommunity Expert
      Community Expert
      October 20, 2020

      Hi Mohit,

       

      If photoshop won't start because of this error, users won't be able to use Help>System Info in

      photoshop to check the CPU specs.

       

      There should also be methods given in the KB for windows and mac using the operating system

      tools to check the CPU specs.

       

      Also adobe should be able to check the system specs before installing.

        M
        Community Expert
        Manan JoshiCommunity Expert
        Community Expert
        October 21, 2020

        The following utility on Windows can help find this information

        https://docs.microsoft.com/en-gb/sysinternals/downloads/coreinfo

        -Manan

        -Manan
        C
        Chris alpha 99
        Participating Frequently
        October 22, 2020

        On a mac use Terminal by pressing Cmd+Space (spotlight search) then type Terminal

        and in the Terminal window type or paste sysctl -a | grep machdep.cpu.features

        then press Enter.

         

         

        Or go to Applications>Utilities>Terminal.app

         

        For extened CPU info, type or paste sysctl -a | grep machdep.cpu in the Terminal window


        Hallo,i think it`s the last time i did an abo for photoshop .

        since Camera Raw 12.4 my graphic card is nomore supported .

        I swiched back to 12.3 this works mit my card.Now with

        Photoshop 2021 there is again a great problem, i have paid for

        something  i can not use on my computer. I don`t have money

        to buy a new computer only for Photoshop.In the future I

        will look for another program for  image editing.

        I`m very upset about Adobe`s strategy.

          Mohit Goyal
          Community Manager
          Mohit GoyalCommunity Manager
          Community Manager
          October 20, 2020

          Hi there,

           

          Looks like your CPU version isn't compatible with Photoshop 22.0. You should roll back to the previous version of Photoshop 21.2.4 and let us know if that helps.

           

          Here's how you roll back to the previous version: https://helpx.adobe.com/download-install/using/install-previous-version.html

           

          Thanks,

          Mohit

            B
            branislavv72962535
            Participating Frequently
            October 20, 2020

            My CPU:

            Intel Core 2 Quad Q9550, 2833 MHz (8.5 x 333)

            I know it's old, but maybe it could still work 😞

            B
            branislavv72962535
            Participating Frequently
            October 20, 2020

            I have the same problem 😞

             

            Please help!

            Mohit Goyal
            Community Manager
            Mohit GoyalCommunity Manager
            Community Manager
            October 20, 2020

            Hi there,

             

            We're sorry for the trouble. Could you please check the minimum system requirements for Photoshop 22.0 here: https://helpx.adobe.com/photoshop/system-requirements.html

             

            Also, check the available workarounds to fix this issue for now: https://helpx.adobe.com/photoshop/kb/known-issues.html#ErroratloadingofippCVlibrary

             

             

            Let us know if that helps.

            Thanks,

            Mohit

            J
            Javier Velázquez Bautista
            Participant
            October 20, 2020

            despues de la actualizacion ya no pude abrir photoshop

             

            adjunto imagen de error

             

            😞

            Akash Sharma
            Akash Sharma
            Legend
            October 20, 2020

            Hi there,

             

            Sorry that you're getting an error "Loading ippCV libraries" while launching Photoshop after an update.

             

            Would you mind sharing the exact version of Photoshop you're using? Like Photoshop v22.0 or v21.2.4. Check in the Creative Cloud desktop app. See https://helpx.adobe.com/photoshop/kb/uptodate.html#CurrentVersion 

             

            Thanks,

            Akash

            bozape
            bozape
            Participant
            October 20, 2020

            Same here.

            I download the missing dll from Internet and placed at photoshop instalation folder by the error keep showing.

             
            P
            Polacofede
            Participating Frequently
            October 21, 2020

            it does not matter, is not the file but the CPU that does not have support for SSE 4.2

            F
            FSt0p
            Inspiring
            October 26, 2020

            What's the point to reply if you have no idea what you are talking about?
            Yes, CPU does not have SSE4.2 support.
            But library used by Photoshop (Intel Performance Primitives) actually have implementation which does not require SSE4.2 and would work - it just was not included in the Photoshop distribution.
            Thats why people get these error message.

            Here is description how this could be fixed by adding missing libraries: https://feedback.photoshop.com/conversations/photoshop/photoshop-error-at-loading-of-ippcv-library/5f8f06c2c17a06631eb72c7e?commentId=5f934590c17a060f8ebe929a

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