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P: Error at loading of ippCV library in Photoshop

Forum|Forum|5 years ago
October 20, 2020
46 replies
261251 views

I have updated photoshop to version 2021 but it won't open I get this message.
Can anyone help me with this?

Where can I find this missing file?

{Moderator Note: Edited the thread title, PS-57173}

Correct answer Akash Sharma

Hi there,

Sorry that you're getting an error "Error at loading of ippCV library" while loading Photoshop.

Photoshop 2021 (v22.x) requires a CPU that supports SSE 4.2 or later. See: https://helpx.adobe.com/photoshop/kb/known-issues.html#ErroratloadingofippCVlibrary

To determine if your CPU meets this SSE version support requirement, see Photoshop's Help > System Info dialog and look in or near the 4th line.

Adobe Photoshop Version: 22.0.0 20200921.m.1053 2020/09/21: 0fb66349f4  x64

```
Number of Launches: 6
```
```
Operating System: Mac OS 10.15.5
```

ystem architecture: Intel CPU Family:6, Model:14, Stepping:3 with MMX, SSE Integer, SSE FP, SSE2, SSE3,SSE4.1, SSE4.2, AVX, AVX2, HyperThreading

If after reviewing the above information, your CPU version isn't compatible with Photoshop 22.x. You should roll back to the previous version of Photoshop 21.2.4 and let us know if that helps. Here's how you roll back to the previous version: https://helpx.adobe.com/download-install/using/install-previous-version.html

Thanks,

Akash

Show previous replies

A

Absy220896549dwe

Participant

depuis la mise a jour d hier de photoshop

je ne peux plus acceder a ps2021 j ai ce message d erreur

et 2022 et 2023 ne sont pas compatibles avec mon pc

comment faire pour retrouver l'ancieenne version qui marchait si bien

PECourtejoie

Community Expert

Bonjour, quelle etait la version d'hier, et celle d'aujourd'hui?

Normalement, cela veut dire que vore CPU ne le supporte pas.

Quel CPU avez-vous?

Sinon, le fichier d'aide sur le sujet: https://helpx.adobe.com/fr/photoshop/kb/known-issues.html#ErroratloadingofippCVlibrary

A

Absy220896549dwe

Participant

celle qui marchait c etait 2021
mais la je ne peux pas la choisie sous 2023 incompatible je n ai le choix
que parmi les versions 2022

A

Amós21869470oil4

Participant

Todos os outros aplicativos da Creative Cloud abrem, exceto o Photoshop. Além disso, a última versão diz ser incompatível com meu computador por ser sem SSE 4.2. Mas mesmo as versões antigas que dizem ser compatíveis não funcionam.

A

autochthon9906625

Known Participant

Big problems subscribing to Photoshop: it appears to be impossible!

Regarding the "Three Correct Answers":

1. If you can't launch the Photoshop app because attempting to launch it, produces the missing .dll dialog.......then how are you supposed to get to Photoshop Help and determine if your CPU supports the latest version? This is like being told, 'if your internet service is out, go online to our help center..."

2. One of the 'correct answers' takes you to a page where you are supposed to find an icon that lets you "Download a prior version of Photoshop'. But there is no such icon.

What a mess.

A

autochthon9906625

Known Participant

Update: Can't recall exactly how, but I finally got my Photoshop subscription working.

S

SkyMacFoto

Participant

I'm encountering this error.

"Your application is dynamically linked with Intel(R) IPP libraries version 2020.0.01 (r0x35c5ec66)
No DLL from the list below is found on the system path:

ippcvm.dll (the most suitable for your CPU)
Please provide a path to at least one of them?"

I don't understand how to do that. What happened?

nikunj.m

Community Manager

Hi,

We're sorry about the trouble while trying to launch Photoshop. It appears that you have a CPU that does not meet the minimum system requirements for Photoshop. Please check: https://helpx.adobe.com/photoshop/system-requirements.html

You can install the previous version of Photoshop (21.2.9) using the steps suggested here: https://helpx.adobe.com/download-install/using/install-previous-version.html

For more details on this issue, please check: https://helpx.adobe.com/photoshop/kb/known-issues.html

You can also check out the conversation about the issue here: https://feedback.photoshop.com/conversations/photoshop/photoshop-error-at-loading-of-ippcv-library/5f8f06c2c17a06631eb72c7e

Please let us know if you have any other questions!

Regards,

Nikunj

J

jean remim48999520

Participant

Hi, is that mean we have to buy another CPU to have the minimum system requirements for Photoshop ???

That's not normal ! My PC works absolutely fine, and i pay 59€/month for the upgrade, but i cant do it because YOU decided to make it too old for work ...

So i should stop paying for an update if i cant install it ???

What's you commercial gesture for his probelm? It cant be only "Buy a new CPU to have the good config !

Thanks

bartos.k

Participant

Why is this marked as solved? It is not solved, it is a persistent problem. Saying us in essence "buy a new PC" is most emphatically NOT a solution, especially since there was initially zero warning with the updates about their incompatibility with the hardware. I had to downgrade the software in order to be able to run it but I still have to pay the fees. That is not what was advertised.

If there were at least a few months of explicit warning in advance of these updates, with the option to cancel our subscriptions if our hardware no longer meets the requirements, that would be something. Doing things like this is just shady business practice.

M

MerkurNJ

Known Participant

I totally agree with you Bartos. Someone accepted Adobe's solution and the thread got marked that way. Personally I do not accept their glib explanation that we should spend a ton of time and money to make the software work when the real problem is Adobe's. I have not upgraded Photoshop since this issue first occurred six months ago and I am guessing that Adobe are OK with that.

In the mean time I am talking to others and looking into cheaper solutions that work on my platform. I am totally dissatisfied with the way that Adobe has handled this.

Paul

M

muhmmad5EE4

Participant

I have the same issue kindly help me i want to use the latest verion of photoshop

D

dbur971

Inspiring

You can't. The latest version you can use is 22.1.1, but only if you provide the missing ddls as descibed earlier in this thread.

F

Florine98A5

Participant

Bonjour,

Je viens de télécharger Photoshop pour apprendre à utiliser le logiciel, mais lorsque je l'installe, il est noté que c'est incompatible. Et quand, je tente de l'ouvrir, une fenêtre "erreur" s'ouvre. J'ai dû le désinstaller et réinstaller, sans succès. J'i aussi essayé de mettre l'ancienne version, mais ça ne fonctionne toujours pas. J'ai toujours cette même fenêtre d'erreur qui s'affiche. Pouvez-vous m'aider ? Est-ce que ce problème est général ?

Merci d'avance pour votre aide.

Bonne journée,

Florine.

Traduit depuis Google Traduction :

Hello,

I just downloaded Photoshop to learn how to use the software, but when I install it it is noted that it is incompatible. And when, I try to open it, an "error" window opens. I had to uninstall it and reinstall it, without success. I also tried to put the old version, but it still doesn't work. I still have this same error window showing up. Can you help me ? Is this problem general?

Thank you in advance for your help.

Have a good day,

Florine.

nikunj.m

Community Manager

Hi,

We're sorry about the trouble with Photoshop. It seems the processor you have on the computer is not compatible with the latest version of Photoshop. Please check the minimum system requirements for Photoshop here: https://helpx.adobe.com/photoshop/system-requirements.html

You can install the 2020 version of Photoshop using the steps suggested here: https://adobe.ly/2wH0JjE

Please uninstall the latest version of Photoshop first & select the option to Keep Preferences prior to installing the previous version.

For more info, please check: https://helpx.adobe.com/photoshop/kb/known-issues.html#ErroratloadingofippCVlibrary

Regards,

Nikunj

D

defaultosnzhu8ltqnd

Participant

My photoshop auto-updated and now I am getting an ippCV Library loading error. Has anyone else been having this issue today.

Akash Sharma

Legend

Hi there,

We're sorry for the trouble as you're getting an error message "Error at loading of ippCV library" while loading the app.

Could you please check the minimum system requirements for Photoshop 22.x here: https://helpx.adobe.com/photoshop/system-requirements.html

Also, check the available workarounds to fix this issue for now: https://helpx.adobe.com/photoshop/kb/known-issues.html#ErroratloadingofippCVlibrary

Let us know if that helps.

Thanks,

Akash

D

dbur971

Inspiring

Current(Mar2021) CC updates show this:

So it looks like they have implemented the lockout for the dll fix. My version 22.2 still works with that fix. It's showing an update for that version, though I'd like to know if the dll fix still works for whatever that update is before doing it. Would like to get a direct download archive of the last version it works with if there is a way to do that.

D Fosse

Community Expert

At some point they need to cut off old hardware to be able to take advantage of new developments. Otherwise we could all just be still using Photoshop CS2, and miss out on all Photoshop can do today but couldn't then.

The world moves on. It's your choice to not stay current, but that inevitably means freezing your whole system at some point in time. You can't reasonably expect lifetime support for every old component. It doesn't work that way.

D

dbur971

Inspiring

Sure if it was really for something legitimate, like supporting Apple Silicon or something, but for a missing dll that's just lame and hell on the environment for no real good reason. If we all accepted stuff like this there would be a million perfectly good PC's on there way to the landfil. Not to mention the 3-4 days it takes me to set up a new PC again with everything I use.

P

Pekka6C15

Participant

Hallo!

Wenn ich Photoshop öffnen möchte, kommt folgende Fehlermeldung:

Wie kann ich diesen Fehler beheben?

Wo finde ich die dll's und in welches Verzeichnis müssen die dll kopiert werden?

Vielen Dank schon mal für die Hilfe

Akash Sharma

Legend

Hi there,

We're sorry for the trouble Photoshop. It appears that the processor or your computer does not meet the minimum system requirements to run the latest version of Photoshop. Please check the minimum system requirements for Photoshop 22.0 here: https://helpx.adobe.com/photoshop/system-requirements.html

Also, check the available workarounds to fix this issue for now: https://helpx.adobe.com/photoshop/kb/known-issues.html#ErroratloadingofippCVlibrary

Let us know if that helps!

Regards,

Akash

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