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Dlaureys
Participating Frequently
April 13, 2021
Answered

P: Graphics card not detected in Photoshop 22.3.1 on Windows 10

  • April 13, 2021
  • 74 replies
  • 104648 views

I update Photoshop CC2021 to vers 22.3.1 on 4-14-2021. Now photoshop does not recognizes the graphic accelerator.

I have a Nvidia Gforce GTX 1050Ti Graphic card never had any problems before when updating. I had to revert back to vers. 22.3 to make it work again.

 

 

{Moderator Note: Edited the thread title, PS-64828}

    Correct answer nikunj.m

    Hi,

     

    We're happy to announce the release of Photoshop 22.4 in which we have included some bug fixes related to the "GPU not getting detected" in Photoshop. Please update Photoshop to the 22.4 version and let us know your feedback. To update Photoshop to the latest version, you can check: https://helpx.adobe.com/creative-cloud/help/creative-cloud-updates.html

     

    For information on other issues fixed with this update, please check: https://helpx.adobe.com/photoshop/kb/fixed-issues.html

     

    Regards,

    Nikunj

    74 replies

    Show previous replies
    dTillmann
    dTillmann
    Inspiring
    April 14, 2021

    Since yesterday after update, my photoshop cant enable the VGA driver processor.

    And many features are disabled. Need this function for work with more performance.
    Need suport fixed the problem.

    Sou CEO da ZeroArts. E atuo como Publicitário / Designer Gráfico -> diegotillmann.com.br/links
      nikunj.m
      Community Manager
      nikunj.mCommunity Manager
      Community Manager
      April 14, 2021

      Hi,

       

      We're sorry about the trouble with Photoshop 22.3.1. Please ensure that the Graphics card you are using meets the minimum system requirements for Photoshop. For more details, please check: https://helpx.adobe.com/photoshop/kb/photoshop-cc-gpu-card-faq.html

       

      If it meets the minimum requirements, you can try the steps suggested here: https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html

       

      Let us know if it helps!

      Regards,

      Nikunj

      dTillmann
      dTillmann
      Inspiring
      April 14, 2021

      Two days later i use full graphic processor with my old GTX570

       

      Now, "Photoshop may be limited or not supported." because "minimum graphics processor requirements" has been updated (GTX570 have 1,2gb and suport DirectX 12). I accepct limited, but not supported is a joke.

      It is sad to know that a version practically the same as the software two days ago was supported and now it is no longer, without any absurdly new functionality having been implemented.

       

      I would like to know if I am a hostage of necessarily having to change the vga or you will fix the problem with the GTX570

      Sou CEO da ZeroArts. E atuo como Publicitário / Designer Gráfico -> diegotillmann.com.br/links
        M
        martinl2326831517144049
        Known Participant
        April 14, 2021

        Since 22.3.1 uodate all OK. Then says GPU unknown and all blanked out. Uninstall PS, reboot, reinstall and alls OK. Close laptop. Reopen a time later and same issue. Win 10.  Screen shots and system info. attached pre and post installing. Thanks in advance.

          Glenn 8675309
          Glenn 8675309
          Legend
          April 14, 2021

          There is no way anyone should click on a doc file....that is attached, ever. USe what the arrow is pointing to.

          M
          martinl2326831517144049
          Known Participant
          April 14, 2021

          Thanks  Glenn 8675309 for pointing this out. Perhaps you should inform Adobe to remove this facility.

          T
          thandronen
          Participant
          April 14, 2021

          Since updating to the newest photoshop version, photoshop does not recognise my GPU (Radeon RX 5700 XT) anymore which causes photoshop to become unusable on my monitor. I had to revert back to version 22.3.0 where everything works fine still. I realise that the card is not brand new but it is not nearly old enough to be dropped from being supported.

          Would be happy to hear about a fix or that the problem is being adressed.

            nikunj.m
            Community Manager
            nikunj.mCommunity Manager
            Community Manager
            April 14, 2021

            Hi,

             

            We're sorry about the trouble with Photoshop 22.3.1. Would you mind telling us which operating system are you working on?

             

            You can check out the steps suggested here: https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html

             

            Let us know if it helps!

            Regards,

            Nikunj

            T
            thandronen
            Participant
            April 14, 2021

            Adobe Photoshop Version: 22.3.0 20210302.r.49 660cd2e x64
            Number of Launches: 146
            Operating System: Windows 10 64-bit
            Version: 10 or greater 10.0.19041.804
            System architecture: AMD CPU Family:15, Model:1, Stepping:0 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading
            Physical processor count: 8
            Logical processor count: 16
            Processor speed: 3593 MHz
            Built-in memory: 32699 MB
            Free memory: 17967 MB
            Memory available to Photoshop: 29944 MB
            Memory used by Photoshop: 60 %
            SAM SDK Version: 2.0.0-main.363.5
            ACP.local Status:
            - SDK Version: 1.41.1.1
            - Core Sync Status: Reachable and compatible
            - Core Sync Running: 4.9.0.19
            - Min Core Sync Required: 4.3.28.24
            ACPL Cache Config:
            - Time to Live: 5184000 seconds
            - Max Size: 20480 MB
            - Purge Percentage: 50%
            - Threshold Percentage: 85%
            - Purge Interval: 60 seconds
            Live Edit Client SDK Version: 3.79.23
            Presets Status:
            - Brushes: 52 local / 0 synced
            - Gradients: 183 local / 0 synced
            - Patterns: 10 local / 0 synced
            - Shapes: 54 local / 0 synced
            - Styles: 21 local / 0 synced
            - Swatches: 122 local / 0 synced
            Native GPU: Enabled.
            Manta Canvas: Enabled.
            Alias Layers: Disabled.
            Modifier Palette: Enabled.
            Highbeam: Enabled.
            Wintab Digitizer Services
            Spec Version 1.4
            Impl Version 1.39
            Num Devices 1
            Image tile size: 1028K
            Image cache levels: 4
            Font Preview: Medium
            TextComposer: Latin
            The GPU Sniffer crashed on 14.04.2021 at 10:29:48
            ------- GetVideoCardInformation
            SufficientVideoMemForTextures: True.
            DoesGPUSupportFeature( kGPUFeature_All 😞 True.
            PSGLDocDrawingOSVersionTest: True.
            IgnoreVideoMemRequirements: False.
            NativeGPUAvailable: True.
            OpenCLGPUAvailable: True.
            OpenGLGPUAvailable: True.
            GetAIFSharingContext: True.
            SupportsOpenGL(): True.
            gPreferences.GetPhotoshopCrashed(): False.
            gpuE (disallowOpenGLWindows): False.
            Display: 1
            Display Bounds: top=0, left=0, bottom=1440, right=2560
            OpenGL Drawing: Enabled.
            OpenGL Allow Old GPUs: Not Detected.
            OpenGL Drawing Mode: Basic
            OpenGL Allow Normal Mode: True.
            OpenGL Allow Advanced Mode: True.
            # Photoshop Version: 20210302.r.49 660cd2e
            Building native platform & platform info strutcture
            Native platform info successfully constructed
            Begin native platform info:
            Platform info:
            Displays:
            Display \\.\DISPLAY1
            isMain = 1
            isBuiltIn = 0
            isStereo = 0
            bounds = ((0 0) -> (2560 1440), w=2560, h=1440)
            dimensions = (2560 1440)
            physicalSize = (0 0)
            pixelSize = (0 0)
            dynamic range = (0 1)
            potential dynamic range = (0 1)
            reference dynamic range = (0 0)
            device = (DeviceID name=29471:AMD Radeon RX 5700 XT index=0 preferred=1)
            Devices:
            (DeviceID name=29471:AMD Radeon RX 5700 XT index=0 preferred=1)
            Power Envelope : UNKNOWN
            Device is removable : UNKNOWN
            displays: 1
            \\.\DISPLAY1
            VRAM: 8185MB
            Dedicated System RAM: 0MB
            SharedSystem RAM: 17143MB
            Platform specifics:
            Device name: 29471:AMD Radeon RX 5700 XT
            Vendor name: AMD
            Description: AMD Radeon RX 5700 XT
            D3D-ID: 29471
            End platform info.
            End native platform info.
            Building OpenGL platform & platform info strutcture
            OpenGL platform info successfully constructed
            Begin OpenGL platform info:
            Platform info:
            Displays:
            Display \\.\DISPLAY1
            isMain = 1
            isBuiltIn = 0
            isStereo = 0
            bounds = ((0 0) -> (2560 1440), w=2560, h=1440)
            dimensions = (2560 1440)
            physicalSize = (0 0)
            pixelSize = (0 0)
            dynamic range = (0 1)
            potential dynamic range = (0 1)
            reference dynamic range = (0 0)
            device = (DeviceID name=AMD Radeon RX 5700 XT index=0 preferred=1)
            Devices:
            (DeviceID name=AMD Radeon RX 5700 XT index=0 preferred=1)
            Power Envelope : DISCRETE
            Device is removable : UNKNOWN
            displays: 1
            \\.\DISPLAY1
            VRAM: 7806MB
            Dedicated System RAM: 0MB
            SharedSystem RAM: 0MB
            Platform specifics:
            Device name: AMD Radeon RX 5700 XT
            Vendor name: AMD
            OpenGL version: 4.6 (4.6.148202 Compatibility Profile Context 21.3.2 27.20.15003.5017)
            GLSL version: 4.60 (4.60)
            End platform info.
            End OpenGL platform info.
            Building OpenCL platform & platform info strutcture
            OpenCL platform info successfully constructed
            Begin OpenCL platform info:
            Platform info:
            Displays:
            Devices:
            (DeviceID name=gfx1010 index=0 preferred=1)
            Power Envelope : DISCRETE
            Device is removable : UNKNOWN
            displays: 0
            VRAM: 8573MB
            Dedicated System RAM: 0MB
            SharedSystem RAM: 0MB
            Platform specifics:
            Device name: gfx1010
            Vendor name: AMD
            Device version: 2.0 (OpenCL 2.0 AMD-APP (3224.5))
            OpenCL platform name: AMD Accelerated Parallel Processing
            OpenCL platform vesion: 2.1 (OpenCL 2.1 AMD-APP (3224.5))
            End platform info.
            End OpenCL platform info.
            Tester="Photoshop"
            snifferStart="2021-04-14_10:29:47"
            NumGLGPUs=1
            glgpu[0].GLVersion="4.6"
            glgpu[0].IsIntegratedGLGPU=0
            glgpu[0].GLMemoryMB=7806
            glgpu[0].GLName="AMD Radeon RX 5700 XT"
            glgpu[0].GLVendor="AMD"
            glgpu[0].GLDriverVersion="27.20.15003.5017"
            glgpu[0].GLDriver="C:\Windows\System32\DriverStore\FileRepository\u0365573.inf_amd64_a1e6ef6331086c90\B365567\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0365573.inf_amd64_a1e6ef6331086c90\B365567\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0365573.inf_amd64_a1e6ef6331086c90\B365567\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0365573.inf_amd64_a1e6ef6331086c90\B365567\amdxc64.dll"
            glgpu[0].GLDriverDate="20210326000000.000000-000"
            glgpu[0].GLRenderer="AMD Radeon RX 5700 XT"
            glgpu[0].HasGLNPOTSupport=1
            glgpu[0].CanCompileProgramGLSL=1
            glgpu[0].GLFrameBufferOK=1
            glgpu[0].GLIsPreferred=1
            NumCLGPUs=1
            clgpu[0].CLPlatformVersion="OpenCL 2.1 AMD-APP (3224.5)"
            clgpu[0].CLDeviceVersion="2.0"
            clgpu[0].IsIntegratedCLGPU=0
            clgpu[0].CLMemoryMB=8573
            clgpu[0].CLName="gfx1010"
            clgpu[0].CLVendor="AMD"
            clgpu[0].CUDASupported=0
            clgpu[0].CLIsPreferred=1
            clgpu[0].CLBandwidth=4.020000e+11
            clgpu[0].CLCompute=4678.581454
            clgpu[0].CLRawDeviceName=gfx1010
            clgpu[0].CLRawDeviceVendor=Advanced Micro Devices, Inc.
            clgpu[0].CLRawPlatformName=AMD Accelerated Parallel Processing
            clgpu[0].CLRawPlatformVendor=Advanced Micro Devices, Inc.
            NumNativeGPUs=1
            nativegpu[0].NativeName="29471:AMD Radeon RX 5700 XT"
            nativegpu[0].NativeTotalRAMInMB=25328
            nativegpu[0].NativeVRAMInMB=8185
            nativegpu[0].NativeSharedSystemRAMInMB=17143
            nativegpu[0].NativeDedicatedSystemRAMInMB=0
            nativegpu[0].NativeVendor="AMD"
            nativegpu[0].NativeDriver="C:\Windows\System32\DriverStore\FileRepository\u0365573.inf_amd64_a1e6ef6331086c90\B365567\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0365573.inf_amd64_a1e6ef6331086c90\B365567\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0365573.inf_amd64_a1e6ef6331086c90\B365567\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0365573.inf_amd64_a1e6ef6331086c90\B365567\amdxc64.dll"
            nativegpu[0].NativeDriverVersion="27.20.15003.5017"
            nativegpu[0].NativeDriverDate="20210326000000.000000-000"
            nativegpu[0].NativePowerEnvelope="UNKNOWN"
            nativegpu[0].NativeDeviceAttachment="UNKNOWN"
            nativegpu[0].NativeAPIVersion="12.0 (12.0)"
            nativegpu[0].NativeIsPreferred=1
            snifferEnd="2021-04-14_10:29:49"
            ------- GetVideoCardInformation
            $$$/LE/SysInfo/LicenseType=License Type: $$$/CSerialNumber/LicenseTypeSubscription=Subscription^rSerial number: 90970195273272946638
            GUIDBucket:Composite Core (enable_composite_core): onComposite Core GPU (comp_core_gpu): offComposite Core Threads (comp_core_threads): offComposite Core UI (comp_core_ui): offDocument Graph (enable_doc_graph): off
            Application folder: C:\Program Files\Adobe\Adobe Photoshop 2021\
            Temporary file path: C:\Users\PC\AppData\Local\Temp\
            Photoshop scratch has async I/O enabled
            Scratch volume(s):
            Startup, 953,3G, 460,6G free
            Required Plugins folder: C:\Program Files\Adobe\Adobe Photoshop 2021\Required\Plug-ins\
            Primary Plugins folder: C:\Program Files\Adobe\Adobe Photoshop 2021\Plug-ins\

            Installed components:
            A3DLIBS.dll A3DLIB Dynamic Link Library 9.2.0.112
            ACE.dll ACE 2021/02/13-21:23:31 79.628125 79.628125
            AdbePM.dll PatchMatch 2021/02/16:23:29:29 1.628247 1.628247
            AdobeLinguistic.dll Adobe Linguisitc Library developer.633ca06620e3b28a3ccee5d61e3e97bd84fe66b3
            AdobeOwl.dll Adobe Owl 5.5.0
            AdobePDFL.dll PDFL 2020/08/08-01:12:48 79.395135 79.395135
            AdobePDFSettings.dll Adobe PDFSettings 1.07
            AdobePIP.dll Adobe Product Improvement Program 8.2.0.7
            AdobeSVGAGM.dll AdobeSVGAGM 79.628125 79.628125
            AdobeXMP.dll Adobe XMP Core 2021/02/15-11:52:13 79.164753 79.164753
            AdobeXMPFiles.dll Adobe XMP Files 2021/02/15-11:52:13 79.164753 79.164753
            AdobeXMPScript.dll Adobe XMP Script 2021/02/15-11:52:13 79.164753 79.164753
            adobe_caps.dll Adobe CAPS 10,0,0,6
            AGM.dll AGM 2021/02/13-21:23:31 79.628125 79.628125
            AID.dll AID DLL 1.0.0.12
            AIDE.dll AIDE 2021/02/17-19:47:02 79.627469 79.627469
            ARE.dll ARE 2021/02/13-21:23:31 79.628125 79.628125
            AXE8SharedExpat.dll AXE8SharedExpat 2020/08/01-01:08:32 79.622927 79.622927
            AXEDOMCore.dll AXEDOMCore 2020/08/01-01:08:32 79.622927 79.622927
            Bib.dll BIB 2021/02/13-21:23:31 79.628125 79.628125
            BIBUtils.dll BIBUtils 2021/02/13-21:23:31 79.628125 79.628125
            boost_date_time.dll photoshopdva 14.0.0
            boost_filesystem.dll photoshopdva 14.0.0
            boost_program_options.dll photoshopdva 14.0.0
            boost_regex.dll photoshopdva 14.0.0
            boost_system.dll photoshopdva 14.0.0
            boost_threads.dll photoshopdva 14.0.0
            CoolType.dll CoolType 2021/02/13-21:23:31 79.628125 79.628125
            CRClient.dll Adobe Crash Reporter Client DLL 4.7.0.0
            DirectML.dll DirectML Redistributable Library 1.4.0+201111-2330.1.fe.bdb07c7
            dnssd.dll Bonjour 3,0,0,2
            dvaaccelerate.dll photoshopdva 14.0.0
            dvaappsupport.dll photoshopdva 14.0.0
            dvaaudiodevice.dll photoshopdva 14.0.0
            dvacore.dll photoshopdva 14.0.0
            dvacrashhandler.dll Adobe Audition CC 2017 10.0.0
            dvamarshal.dll photoshopdva 14.0.0
            dvamediatypes.dll photoshopdva 14.0.0
            dvametadata.dll photoshopdva 14.0.0
            dvametadataapi.dll photoshopdva 14.0.0
            dvametadataui.dll photoshopdva 14.0.0
            dvanet.dll photoshopdva 14.0.0
            dvaplayer.dll photoshopdva 14.0.0
            dvascripting.dll photoshopdva 14.0.0
            dvatransport.dll photoshopdva 14.0.0
            dvaui.dll photoshopdva 14.0.0
            dvaunittesting.dll photoshopdva 14.0.0
            dvavulcansupport.dll photoshopdva 14.0.0
            dynamiclink.dll photoshopdva 14.0.0
            ExtendScript.dll ExtendScript 2019/07/29-10:07:31 82.2 82.2
            icucnv66.dll International Components for Unicode Build dev.1a8973dfe99250a665e321702b3d76963c65bdfe
            icudt66.dll International Components for Unicode Build dev.1a8973dfe99250a665e321702b3d76963c65bdfe
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            igestep30.dll IGES Reader 9.3.0.113
            ippcc.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2020.0.1 (r0x35c5ec66)
            ippcck0.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2020.0.1 (r0x35c5ec66)
            ippccl9.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2020.0.1 (r0x35c5ec66)
            ippccy8.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2020.0.1 (r0x35c5ec66)
            ippcore.dll core. Intel(R) Integrated Performance Primitives. Core Library. 2020.0.1 (r0x35c5ec66)
            ippcv.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2020.0.1 (r0x35c5ec66)
            ippcvk0.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2020.0.1 (r0x35c5ec66)
            ippcvl9.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2020.0.1 (r0x35c5ec66)
            ippcvy8.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2020.0.1 (r0x35c5ec66)
            ippi.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2020.0.1 (r0x35c5ec66)
            ippik0.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2020.0.1 (r0x35c5ec66)
            ippil9.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2020.0.1 (r0x35c5ec66)
            ippiy8.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2020.0.1 (r0x35c5ec66)
            ipps.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2020.0.1 (r0x35c5ec66)
            ippsk0.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2020.0.1 (r0x35c5ec66)
            ippsl9.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2020.0.1 (r0x35c5ec66)
            ippsy8.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2020.0.1 (r0x35c5ec66)
            ippvm.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2020.0.1 (r0x35c5ec66)
            ippvmk0.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2020.0.1 (r0x35c5ec66)
            ippvml9.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2020.0.1 (r0x35c5ec66)
            ippvmy8.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2020.0.1 (r0x35c5ec66)
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            libifcoremd.dll Intel(r) Visual Fortran Compiler 10.0 (Update A)
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            libmmd.dll Intel(R) C/C++/Fortran Compiler Mainline
            libzip.dll photoshopdva 14.0.0
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            Microsoft.AI.MachineLearning.dll Microsoft® Windows® Operating System 1.6.20201209.5.718ca7f
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            mkl_avx512.dll Intel® Math Kernel Library 2020.0
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            mkl_vml_avx512.dll Intel® Math Kernel Library 2020.0
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            onnxruntime.dll Microsoft® Windows® Operating System 1.6.20201209.5.718ca7f
            opencv_world440.dll OpenCV library 4.4.0
            Photoshop.dll Adobe Photoshop 2021 22.3
            Plugin.dll Adobe Photoshop 2021 22.3
            PlugPlugExternalObject.dll Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit) 10.1.0
            PlugPlugOwl.dll Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit) 10.1.0.15
            PSCloud.dll 1.0.0.1
            PSViews.dll Adobe Photoshop 2021 22.3
            ScCore.dll ScCore 2019/07/29-10:07:31 82.2 82.2
            SVGRE.dll SVGRE 79.623146 79.623146
            svml_dispmd.dll Intel(R) C/C++/Fortran Compiler Mainline
            tbb.dll Intel(R) Threading Building Blocks for Windows 2020, 2, 2020, 0311
            tbbmalloc.dll Intel(R) Threading Building Blocks for Windows 2020, 2, 2020, 0311
            TfKernel.dll Kernel Geom 9.3.0.113
            TFUGEOM.dll Adobe, UGeom© 9.3.0.113
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            WinRTSupport.dll Adobe Photoshop Windows RT Support 22.2.0.0
            WRServices.dll WRServices Build 16.1.0.7af3873 16.1.0.7af3873
            wu3d.dll U3D Writer 9.3.0.113
            Unified Extensibility Platform uxp-4.4.1.71


            Required plugins:

            Accented Edges 22.3 - from the file “Filter Gallery.8bf”
            Adaptive Wide Angle 22.3 - from the file “Adaptive Wide Angle.8bf”
            Angled Strokes 22.3 - from the file “Filter Gallery.8bf”
            Average 22.3 (20210302.r.49 660cd2e) - from the file “Average.8bf”
            Bas Relief 22.3 - from the file “Filter Gallery.8bf”
            BMP 22.3 - from the file “Standard MultiPlugin.8bf”
            Camera Raw 13.2 - from the file “Camera Raw.8bi”
            Camera Raw Filter 13.2 - from the file “Camera Raw.8bi”
            Chalk && Charcoal 22.3 - from the file “Filter Gallery.8bf”
            Charcoal 22.3 - from the file “Filter Gallery.8bf”
            Chrome 22.3 - from the file “Filter Gallery.8bf”
            Cineon 22.3 (20210302.r.49 660cd2e) - from the file “Cineon.8bi”
            Clouds 22.3 (20210302.r.49 660cd2e) - from the file “Clouds.8bf”
            Color Halftone 22.3 - from the file “Standard MultiPlugin.8bf”
            Colored Pencil 22.3 - from the file “Filter Gallery.8bf”
            Conté Crayon 22.3 - from the file “Filter Gallery.8bf”
            Craquelure 22.3 - from the file “Filter Gallery.8bf”
            Crop and Straighten Photos 22.3 (20210302.r.49 660cd2e) - from the file “CropPhotosAuto.8li”
            Crop and Straighten Photos Filter 22.3 - from the file “Standard MultiPlugin.8bf”
            Crosshatch 22.3 - from the file “Filter Gallery.8bf”
            Crystallize 22.3 - from the file “Standard MultiPlugin.8bf”
            Cutout 22.3 - from the file “Filter Gallery.8bf”
            Dark Strokes 22.3 - from the file “Filter Gallery.8bf”
            De-Interlace 22.3 - from the file “Standard MultiPlugin.8bf”
            Dicom 22.3 - from the file “Dicom.8bi”
            Difference Clouds 22.3 (20210302.r.49 660cd2e) - from the file “Clouds.8bf”
            Diffuse Glow 22.3 - from the file “Filter Gallery.8bf”
            Displace 22.3 - from the file “Standard MultiPlugin.8bf”
            Dry Brush 22.3 - from the file “Filter Gallery.8bf”
            Entropy 22.3 (20210302.r.49 660cd2e) - from the file “statistics.8ba”
            Export Color Lookup Tables 22.3 (20210302.r.49 660cd2e) - from the file “Export3DLUT.8be”
            Extrude 22.3 - from the file “Standard MultiPlugin.8bf”
            FastCore Routines 22.3 (20210302.r.49 660cd2e) - from the file “FastCore.8bx”
            Fibers 22.3 - from the file “Standard MultiPlugin.8bf”
            Film Grain 22.3 - from the file “Filter Gallery.8bf”
            Filter Gallery 22.3 - from the file “Filter Gallery.8bf”
            Fresco 22.3 - from the file “Filter Gallery.8bf”
            Glass 22.3 - from the file “Filter Gallery.8bf”
            Glowing Edges 22.3 - from the file “Filter Gallery.8bf”
            Grain 22.3 - from the file “Filter Gallery.8bf”
            Graphic Pen 22.3 - from the file “Filter Gallery.8bf”
            Halftone Pattern 22.3 - from the file “Filter Gallery.8bf”
            Halide Bottlenecks 22.3 (20210302.r.49 660cd2e) - from the file “HalideBottlenecks.8bx”
            HDRMergeUI 22.3 - from the file “HDRMergeUI.8bf”
            HSB/HSL 22.3 - from the file “Standard MultiPlugin.8bf”
            IFF Format 22.3 - from the file “Standard MultiPlugin.8bf”
            IGES 22.3 (20210302.r.49 660cd2e) - from the file “U3D.8bi”
            Ink Outlines 22.3 - from the file “Filter Gallery.8bf”
            JPEG 2000 22.3 - from the file “JPEG2000.8bi”
            Kurtosis 22.3 (20210302.r.49 660cd2e) - from the file “statistics.8ba”
            Lens Blur 22.3 - from the file “Lens Blur.8bf”
            Lens Correction 22.3 - from the file “Lens Correction.8bf”
            Lens Flare 22.3 - from the file “Standard MultiPlugin.8bf”
            Liquify 22.3 - from the file “Liquify.8bf”
            Matlab Operation 22.3 (20210302.r.49 660cd2e) - from the file “ChannelPort.8bf”
            Maximum 22.3 (20210302.r.49 660cd2e) - from the file “statistics.8ba”
            Mean 22.3 (20210302.r.49 660cd2e) - from the file “statistics.8ba”
            Measurement Core 22.3 (20210302.r.49 660cd2e) - from the file “MeasurementCore.8me”
            Median 22.3 (20210302.r.49 660cd2e) - from the file “statistics.8ba”
            Mezzotint 22.3 - from the file “Standard MultiPlugin.8bf”
            Minimum 22.3 (20210302.r.49 660cd2e) - from the file “statistics.8ba”
            MMXCore Routines 22.3 (20210302.r.49 660cd2e) - from the file “MMXCore.8bx”
            Mosaic Tiles 22.3 - from the file “Filter Gallery.8bf”
            Multiprocessor Support 22.3 (20210302.r.49 660cd2e) - from the file “MultiProcessor Support.8bx”
            Neon Glow 22.3 - from the file “Filter Gallery.8bf”
            Note Paper 22.3 - from the file “Filter Gallery.8bf”
            NTSC Colors 22.3 (20210302.r.49 660cd2e) - from the file “NTSC Colors.8bf”
            Ocean Ripple 22.3 - from the file “Filter Gallery.8bf”
            OpenEXR 22.3 - from the file “Standard MultiPlugin.8bf”
            Paint Daubs 22.3 - from the file “Filter Gallery.8bf”
            Palette Knife 22.3 - from the file “Filter Gallery.8bf”
            Patchwork 22.3 - from the file “Filter Gallery.8bf”
            Paths to Illustrator 22.3 - from the file “Standard MultiPlugin.8bf”
            PCX 22.3 (20210302.r.49 660cd2e) - from the file “PCX.8bi”
            Photocopy 22.3 - from the file “Filter Gallery.8bf”
            Picture Package Filter 22.3 (20210302.r.49 660cd2e) - from the file “ChannelPort.8bf”
            Pinch 22.3 - from the file “Standard MultiPlugin.8bf”
            Pixar 22.3 (20210302.r.49 660cd2e) - from the file “Pixar.8bi”
            Plaster 22.3 - from the file “Filter Gallery.8bf”
            Plastic Wrap 22.3 - from the file “Filter Gallery.8bf”
            Pointillize 22.3 - from the file “Standard MultiPlugin.8bf”
            Polar Coordinates 22.3 - from the file “Standard MultiPlugin.8bf”
            Portable Bit Map 22.3 (20210302.r.49 660cd2e) - from the file “PBM.8bi”
            Poster Edges 22.3 - from the file “Filter Gallery.8bf”
            PRC 22.3 (20210302.r.49 660cd2e) - from the file “U3D.8bi”
            Radial Blur 22.3 - from the file “Standard MultiPlugin.8bf”
            Radiance 22.3 (20210302.r.49 660cd2e) - from the file “Radiance.8bi”
            Range 22.3 (20210302.r.49 660cd2e) - from the file “statistics.8ba”
            Render Color Lookup Grid 22.3 (20210302.r.49 660cd2e) - from the file “Export3DLUT.8be”
            Reticulation 22.3 - from the file “Filter Gallery.8bf”
            Ripple 22.3 - from the file “Standard MultiPlugin.8bf”
            Rough Pastels 22.3 - from the file “Filter Gallery.8bf”
            Save for Web 22.3 - from the file “Save for Web.8be”
            ScriptingSupport 22.3 - from the file “ScriptingSupport.8li”
            Shake Reduction 22.3 - from the file “Shake Reduction.8bf”
            Shear 22.3 - from the file “Standard MultiPlugin.8bf”
            Skewness 22.3 (20210302.r.49 660cd2e) - from the file “statistics.8ba”
            Smart Blur 22.3 - from the file “Standard MultiPlugin.8bf”
            Smudge Stick 22.3 - from the file “Filter Gallery.8bf”
            Solarize 22.3 (20210302.r.49 660cd2e) - from the file “Solarize.8bf”
            Spaces 22.3 - from the file “Spaces.8li”
            Spatter 22.3 - from the file “Filter Gallery.8bf”
            Spherize 22.3 - from the file “Standard MultiPlugin.8bf”
            Sponge 22.3 - from the file “Filter Gallery.8bf”
            Sprayed Strokes 22.3 - from the file “Filter Gallery.8bf”
            Stained Glass 22.3 - from the file “Filter Gallery.8bf”
            Stamp 22.3 - from the file “Filter Gallery.8bf”
            Standard Deviation 22.3 (20210302.r.49 660cd2e) - from the file “statistics.8ba”
            Sumi-e 22.3 - from the file “Filter Gallery.8bf”
            Summation 22.3 (20210302.r.49 660cd2e) - from the file “statistics.8ba”
            Targa 22.3 - from the file “Standard MultiPlugin.8bf”
            Texturizer 22.3 - from the file “Filter Gallery.8bf”
            Tiles 22.3 - from the file “Standard MultiPlugin.8bf”
            Torn Edges 22.3 - from the file “Filter Gallery.8bf”
            Twirl 22.3 - from the file “Standard MultiPlugin.8bf”
            U3D 22.3 (20210302.r.49 660cd2e) - from the file “U3D.8bi”
            Underpainting 22.3 - from the file “Filter Gallery.8bf”
            Vanishing Point 22.3 - from the file “VanishingPoint.8bf”
            Variance 22.3 (20210302.r.49 660cd2e) - from the file “statistics.8ba”
            Water Paper 22.3 - from the file “Filter Gallery.8bf”
            Watercolor 22.3 - from the file “Filter Gallery.8bf”
            Wave 22.3 - from the file “Standard MultiPlugin.8bf”
            WIA Support 22.3 (20210302.r.49 660cd2e) - from the file “WIASupport.8li”
            Wind 22.3 - from the file “Standard MultiPlugin.8bf”
            Wireless Bitmap 22.3 (20210302.r.49 660cd2e) - from the file “WBMP.8bi”
            ZigZag 22.3 - from the file “Standard MultiPlugin.8bf”

            Optional and third party plugins:

            CUR (Windows Cursor) NO VERSION - from the file “C:\Program Files\Adobe\Adobe Photoshop 2021\Plug-ins\File Formats\ICOFormat64.8bi”
            ICO Windows Icon/Favicon NO VERSION - from the file “C:\Program Files\Adobe\Adobe Photoshop 2021\Plug-ins\File Formats\ICOFormat64.8bi”

            Duplicate and Disabled plugins: NONE


            Plugins that failed to load: NONE

            Unified Extensibility Platform - Extensions:

            Home Screen (Loaded) 4.2.0.21 - from the file "C:\Program Files\Common Files\Adobe/UXP/Extensions\com.adobe.ccx.start-4.2.0\"
            CDO: 1.87.0
            CmdN: 1.7.6
            CDP: 1.110.0
            Unified Panel (Loaded) 1.3.0.78 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.unifiedpanel\"

            ccx-timeline (Prepared) 2.6.37.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.ccx.timeline\"

            Neural Filters (Prepared) 1.4.11.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.nfp.gallery\"

            Photoshop UXP Export-As (Prepared) 5.4.3.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.photoshop.exportAs\"

            Photoshop Personalization (Loaded) 1.0.0.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.photoshop.personalization\"

            Plugins Panel (Prepared) 1.2.0.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.pluginspanel\"


            Extensions:

            Libraries 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_12_165-1\index.html”
            New Document 3.5.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.ccx.fnft-3.5.0\fnft.html?v=3.5.0.4”
            Home 2.16.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.ccx.start-2.16.0\index.html?v=2.16.0.8”
            com.adobe.stock.panel.licensing-embedded 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_12_165-1\extensions\stock-panel-licensing\index.html”
            com.adobe.capture.extension 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_12_165-1\extensions\capture\capture.html”
            Adobe Color Themes 6.1.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2021\Required\CEP\extensions\com.adobe.KulerPanel.html\index.html”
            Export As 4.8.13 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2021\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
            Export As 4.8.13 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2021\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
            com.adobe.cclibraries.manager 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_12_165-1\manager.html”

            Installed TWAIN devices: NONE

              D
              dvpaes
              Participant
              April 13, 2021

              A solução foi voltar à versão anterior (22.3) e voltou a funcionar normalmente.

               

              The solution was to reinstall the previous version (22.3) and it returned to work normally.

                nikunj.m
                Community Manager
                nikunj.mCommunity Manager
                Community Manager
                April 16, 2021

                Hi,

                 

                We're sorry about the trouble with Photoshop. Please ensure you have all available Windows updates installed on the computer.

                 

                For the issues related to the graphics card, please check: https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html

                 

                If the issue persists, you can try to reset the preferences of Photoshop using the steps mentioned here: https://adobe.ly/2Qzc0K3

                Please backup your settings prior to resetting the preferences. You can check: https://adobe.ly/2vNz6FG

                 

                Let us know how it goes!

                Regards,

                Nikunj

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