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P: Graphics card not detected in Photoshop 22.3.1 on Windows 10

Forum|Forum|4 years ago
April 13, 2021
74 replies
104648 views

I update Photoshop CC2021 to vers 22.3.1 on 4-14-2021. Now photoshop does not recognizes the graphic accelerator.

I have a Nvidia Gforce GTX 1050Ti Graphic card never had any problems before when updating. I had to revert back to vers. 22.3 to make it work again.

{Moderator Note: Edited the thread title, PS-64828}

Problem or error

Correct answer nikunj.m

Hi,

We're happy to announce the release of Photoshop 22.4 in which we have included some bug fixes related to the "GPU not getting detected" in Photoshop. Please update Photoshop to the 22.4 version and let us know your feedback. To update Photoshop to the latest version, you can check: https://helpx.adobe.com/creative-cloud/help/creative-cloud-updates.html

For information on other issues fixed with this update, please check: https://helpx.adobe.com/photoshop/kb/fixed-issues.html

Regards,

Nikunj

Show previous replies

E

Egam

Participant

the 22.4 update fixed it for me, re-activated my 2nd graphic card 😊

Luis_Mercado

Participating Frequently

The 22.4 update solved the issue for me. But it seems it didnt for many others.

nikunj.m

Correct answer

Community Manager

Hi,

We're happy to announce the release of Photoshop 22.4 in which we have included some bug fixes related to the "GPU not getting detected" in Photoshop. Please update Photoshop to the 22.4 version and let us know your feedback. To update Photoshop to the latest version, you can check: https://helpx.adobe.com/creative-cloud/help/creative-cloud-updates.html

For information on other issues fixed with this update, please check: https://helpx.adobe.com/photoshop/kb/fixed-issues.html

Regards,

Nikunj

B

BrandonJacksonPhoto

Known Participant

Works so far on XPS15 9500 with Nividia 1650 ti.

Rafał Borowski

Participating Frequently

Exact same thing on my end. GPU UNKNOWN - Radeon 5700XT. Got latest photoshop and latest AMD drivers. This is ridiculous... a subscription based PROFESSIONAL GRAPHICS software that does not recognize graphics cards.... mind blowing.... some free software gets this right and Adobe can't....

-------Rafal Borowski Design - www.borowski.design

Kevin Stohlmeyer

Community Expert

See above. It's a known issue with the latest release. Just use the CC desktop app to roll back to a previous build until a fix is released.

Luis_Mercado

Participating Frequently

The rollback feature was removed many versions ago.

Kevin Stohlmeyer

Community Expert

The latest Photoshop update is having issues recognizing/utilizing mid-range GPUs. It is recommended to roll back to the previous PS build until an update addressing this is posted.

jonz75803620

Participating Frequently

This is what worked for me...

go to your Device Manager (Windows) and the look at your Display Adapters. You likely have two... your NVIDIA (or similar) and an Intel UHD 630... DISABLE the Intel UHD 630 (right-mouse click on it and choose Disable). That should solve your Photoshop problem...it will now recognize your graphics card.

D Fosse

Community Expert

Yes, that can be one reason - but Photoshop 22.3.1 does have issues with single cards too. It's been acknowledged as a bug and a fix is in the pipeline. In the meantime, as Kevin suggests: roll back.

Radioactive Avocado

Participant

Same problem here with up-to-date drivers supported in Illustrator. Laptop using GTX 1660 Ti. Rolling back to 22.3 worked to fix the problem.

bad_22-3-1_-_sniffer-out.txt

kwelch3000

Participant

One year ago I bought a Radeon 5700 XT, pretty much AMD's best card at that time, to replace a Geforce 970 that I found was providing, according to PS, only "basic" acceleration. Good: I sold the 970 a few months ago for more than I paid five years ago, owing to the current graphics card shortage. Bad: Whereas until a few months ago PS was working sporadically (I found if I started Lightroom first PS would then recognize my 5700 XT), now only LR and Camera Raw accept the card. 22.3.1 has me wishing I hadn't sold the 970.

So, about 40,000,000 Photoshop users seem to be in agreement that various cards, both ancient and recent, stopped working with 22.3.1, yet the only response I've seen from Adobe is basically "update your drivers" and "go through the GPU troubleshooting guide" (and my second GPU, on my i7-8700K, was already disabled). Has anybody actually seen a statement like "Yes, it's a bug, and we're working on it" or at least "Sorry, we're no longer supporting those cards (optional: "for the following reason"?

I was lucky to acquire said 5700 XT below the retail price, as it was just before mining exploded. I could sell it immediately, used and no questions asked, for triple what I paid! But then I'd have no accleration throughout the entire suite (in LR and CR), as no contemporary graphics cards are affordable that are likely to be recognized by PS.

Adobe, what should I do? Would it be worth it to spend my time parsing the internet for a clue as to how to get my 5700 XT recognized again? Or should I simply use allocate those hours to a part-time job in order to earn the cash it's gonna take to buy a different card (which won't be from AMD)?

D Fosse

Community Expert

It's a well known issue and the amount of complaints since 22.3 and 22.3.1 has been massive. A lot of perfectly standard and mainstream cards have not been recognized by Photoshop.

Yes, we've finally heard back from Adobe (on the feedback site) that they're working on a fix. IOW, a bug has been acknowledged. So be patient a little longer, and in the meantime, roll back to a version that works. For most this will be either 22.3 or 22.2.

G

ggreathouse

Participating Frequently

It's pathetic this keeps happening every few months to a piece of CC.

G

ggreathouse

Participating Frequently

I just fixed this problem by downgrading. Again. Photoshop decided it didn't like the Type Tool or the concept of "font" anymore and part of my five hour troubleshooting process was updating to 22.3.1

That unlocked the super cool "GPU Not Recognized" feature Adobe was so excited to launch, my entire CC environment then imploded and I wasted almost an entire work day rolling this rediculous boulder uphill.

This is why I ALWAYS run at least one full version behind in all my Adobe software. I'm tired of wasting precious work time and paying for the privalage of being beta tester. And calling support? As of last December the moment the tech realizes my problem isn't fixed with a simple reboot they quickly ramble something about contacting my computer manufacturer, tell me my case is now closed and hang up on me.

Luis_Mercado

Participating Frequently

How you all are reverting to the old 22.3? My CC Manager is not showing that option since at least the past month. This bug is infuriating!

jonz75803620

Participating Frequently

Try this... go to your Device Manager (Windows) and the look at your Display Adapters. You likely have two... your NVIDIA (or similar) and an Intel UHD 630... DISABLE the Intel UHD 630 (right-mouse click on it and choose Disable). That should solve your Photoshop problem...it will now recognize your graphics card.

Solved my problem.

M

Moisés Lira

Participant

Hey guys! My photoshop frequently shows a problem with my video card (Nvidia Geforce MX110 2GB). When I open the program sometimes it doesn't read the video card, because of this, some functionalities can't be used. One of these functionalities is Scrubby Zoom, that for me is very useful. I already installed the latest update for the video card driver, but the problem is still there.

I want to know if someone has the same problem and if has, how resolve this? Thanks!

nikunj.m

Community Manager

Hi,

We're sorry about the trouble with Photoshop. Please ensure you have all available Windows updates installed on the computer. You can check if your graphics card meets the minimum requirements for Photoshop 22.3.1 here: https://helpx.adobe.com/photoshop/system-requirements.html

If the graphics card meets the minimum requirements, you can check out the steps suggested here: https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html

You can also try to reset the preferences of Photoshop using the steps mentioned here: https://adobe.ly/2Qzc0K3

Please backup your settings prior to resetting the preferences. You can check: https://adobe.ly/2vNz6FG

If the issue persists, please roll back to the previous version of Photoshop using the steps suggested here: https://adobe.ly/2wH0JjE

Please uninstall the latest version of Photoshop first & select the option to Keep Preferences prior to installing the previous version.

Let us know how it goes!

Regards,

Nikunj

R

RanFireFly

Participant

Yeah, same problem in here with my Nvidia Geforce GTX 1080
I've downgraded to previous version (22.3) and all good now.
I will wait for the next version to see if it's good to go.

jonz75803620

Participating Frequently

Yep... I too was excited that the resetting of preferences was the solution, but like you, it didn't "stick". So I reluctantly did what has been suggested by others. That is, go to your Device Manager (Windows) and the look at your Display Adapters. You likely have two... your NVIDIA (or similar) and an Intel UHD 630... DISABLE the Intel UHD 630 (right-mouse click on it and choose Disable). That should solve your Photoshop problem...it will now recognize your graphics card.

R

RanFireFly

Participant

That's interesting, I will try that 🙂 Thanks.

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