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Dlaureys
Participating Frequently
April 13, 2021
Answered

P: Graphics card not detected in Photoshop 22.3.1 on Windows 10

  • April 13, 2021
  • 74 replies
  • 104648 views

I update Photoshop CC2021 to vers 22.3.1 on 4-14-2021. Now photoshop does not recognizes the graphic accelerator.

I have a Nvidia Gforce GTX 1050Ti Graphic card never had any problems before when updating. I had to revert back to vers. 22.3 to make it work again.

 

 

{Moderator Note: Edited the thread title, PS-64828}

    Correct answer nikunj.m

    Hi,

     

    We're happy to announce the release of Photoshop 22.4 in which we have included some bug fixes related to the "GPU not getting detected" in Photoshop. Please update Photoshop to the 22.4 version and let us know your feedback. To update Photoshop to the latest version, you can check: https://helpx.adobe.com/creative-cloud/help/creative-cloud-updates.html

     

    For information on other issues fixed with this update, please check: https://helpx.adobe.com/photoshop/kb/fixed-issues.html

     

    Regards,

    Nikunj

    74 replies

    Show previous replies
    M
    MooseDog
    Participating Frequently
    April 20, 2021

    Same problem. Been trying to figure this our for a few hours until I saw this posting. In PS I see: Grapics Processor Settings "Unable to detect information"  several tools are not available.  Win 10 is up to date, I just reinstalled all NVIDIA  GeForce  GTX 1050 drivers. Other graphics packages, Lightroom, GIS, statistics graphics apps, DXO, etc working fine.  

     

    How to I revert to 22.3?  

    M
    Matias Halttunen
    Participant
    April 20, 2021

    So I open up the latest version of photoshop (at time of posting), and go to performance settings and see that the GPU-setting say "unkown GPU UNKNOWN" and I can't access any setting relating to photoshop. 

     

    The interesting part is that when opened in compatibility mode it does detect the GPU but some other features like the Neural Filters won't work and it says "your system doesn't support this filter". What is going on??? 

     

     

    {Thread title edited by moderator}

    nikunj.m
    Community Manager
    nikunj.mCommunity Manager
    Community Manager
    April 20, 2021

    Hi,

     

    We're sorry about the trouble with Photoshop. Please try the steps suggested here: https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html#Troubleshoot

     

    Also, it would be helpful if you could go to the Help menu in Photoshop 22.3.1, then System Info & copy the text over to a file. You can attach the file with original post so that we can look into it.

     

    You can also check the conversation at the below mentioned link & follow the thread for updates.

    https://feedback.photoshop.com/conversations/photoshop/ps-cant-detect-gpu/607682f11c425363485a1bcc

     

    Regards,

    Nikunj

    M
    michelg58103187
    Participating Frequently
    April 20, 2021

    Bonjour à tous,

    Impossible de faire fonctionner les fonctions 3D avec une Nvidia Geforce 930M pour Photosohop 2021

    Avez vous une solution.

    Merci pour votre aide.

    MG

     

     

    {Thread title edited by moderator}

    nikunj.m
    Community Manager
    nikunj.mCommunity Manager
    Community Manager
    April 20, 2021

    Hi,

     

    We're sorry about the trouble with Photoshop. Please try the steps suggested here: https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html#Troubleshoot

     

    Also, it would be helpful if you could go to the Help menu in Photoshop 22.3.1, then System Info & copy the text over to a file. You can attach the file with original post so that we can look into it.

     

    You can also check the conversation at the below mentioned link & follow the thread for updates.

    https://feedback.photoshop.com/conversations/photoshop/ps-cant-detect-gpu/607682f11c425363485a1bcc

     

    Regards,

    Nikunj

    M
    michelg58103187
    Participating Frequently
    April 21, 2021

    merci pour ta réponse, voici le fichier d'aide en piece jointe...

     

    Merci

     

    MG 

    AssafNegev
    AssafNegev
    Participating Frequently
    April 20, 2021

    Same here,

    with RX 6800xt

    everything up to date

     

      S
      stanm36709940
      Participating Frequently
      April 19, 2021

      Help desk posts not helpful with this issue and Nvidia GE Force GT730 card. I tried resetting preferences but after PS was shutdown and restarted, graphics card not recognized again. I reverted back to 22.2 and the problem seems to be resolved.

      Mark.Dahm
      Community Manager
      Mark.DahmCommunity Manager
      Community Manager
      June 11, 2021

      Here the details of the hardware matter. The GEForce 730 came out in 2014. It's an old card, but it does support Direct X 12 (at a very slow 4 frames/second), and if it has more than 1.5GB VRAM, it technically could be used. So it should NOT be 'grayed out' (but the perforamance will be very slow).

       

      Photoshop checks the state of the driver when it launches, and if it finds the driver unresponsive, rather than arguing with the card, Photoshop will just ignore it. That's why it's 'grayed out' for you.

       

      Photoshop depends on a solid interface between the GPU driver and the operating system, but with all the more recent use of the GPU across features like Camera RAW and Neural Filter Gallery and our main canvas, cards relying on older APIs to talk to the OS do not offer stable resources, so rather than crashing, we tell Photoshop to ignore that unreliable card.

       

      A quick/easy way to see if this is the case for your situation is to check out your Photoshop > Help > System Info, and look for this section:

       

      ------- GPU
      Native API stable: True

      OpenGL API stable: True

      OpenCL API stable: True

       

      If either OpenGL or OpenCL stable = False, then Photoshop is concluding that your card is effectively showing up drunk to the party, and we won't be asking it to make any speeches to the guests.

       

      Restarting the system can refresh the interface between the card and the OS, but any number of conditions could cause that interface to become corrupted again, and we're back to ignoring the card.

       

      If your card is not certified to work on the version of the operating system that you are working on, there isn't much Photoshop can do about that. 

       

      There is a reason why the latest version of Photoshop is failing where it didn't used to before; it's moving more required functionality to the GPU for both performance and stability reasons, and with this shift from optional use to required use of the GPU, Photoshop is having to become more selective about turning off the unstable GPUs.

        davescm
        Community Expert
        davescmCommunity Expert
        Community Expert
        June 11, 2021

        @Mark.Dahm Thanks that is very helpful in understanding what is happening

         

        Dave

        J
        James Jacó Fotografia
        Participant
        April 19, 2021

        The same problem here, I just made Down grade for version 22.3 and solved the video card bug, my video card is not powerful, it is basic, it is a Nividia MX 110 of only 2GB, with the minimum settings for enjoy the effects of oil painting among others. The response time of the resources available through my video card is satisfactory and if I lose the support of my life card, I will stay a long time in version 22.3 because I live in Brazil and for us a hardware update is always very expensive , mainly with the dollar at almost R $ 6.00. So I sincerely hope it is a bug and that it is correcting future email versions. I believe that the user is the one who has to choose whether to use their card or not, so that a user with a more powerful video card will have the resources working instantly, while users with more modest equipment will have a response time of bigger features ...

        G
        Grafikmelodietv
        Participant
        April 19, 2021

        Same Problem here since the latest update, this needs to be fixed!

          M
          mrp87468431
          Participant
          April 17, 2021

          Same problem occurs on the Mac with GeForce GT 755M graphics card.  Since updating to 22.3.1 Photoshops says there is an error with the card

          K
          kevinbacher
          Participant
          June 11, 2021

          Same card and same problem!

          SethLePod
          SethLePod
          Participant
          April 17, 2021

          Using NVIDIA GeForce GTX 650 Ti, 16GB. Also had to revert from 22.3.1 to 22.3 to have it not report the same graphics driver problem.

          nikunj.m
          Community Manager
          nikunj.mCommunity Manager
          Community Manager
          April 17, 2021

          Hi,

           

          We're sorry about the trouble with Photoshop. Please ensure you have all available Windows updates installed on the computer.

           

          Please try the steps suggested here: https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html

           

          If the issue persists, you can try to reset the preferences of Photoshop using the steps mentioned here: https://adobe.ly/2Qzc0K3

          Please backup your settings prior to resetting the preferences. You can check: https://adobe.ly/2vNz6FG

           

          Let us know how it goes!

          Regards,

          Nikunj

          malcolmb58319102
          malcolmb58319102
          Participant
          April 17, 2021
          I have gone back to the previous version of Photoshop and the problem has gone, so the problem is in the latest update and nothing to do with my laptop

          Regards
          Malcolm

          Sent from my iPhone
            D
            defaulthtx2iniw3f4e
            Participant
            April 16, 2021

            Hi

            I had to go back Photoshop 22.2.0 because this last version of Photshop (22.3.1) was not detecting my GPU. 

             

            I have a brand new RTX 3070. All the other programs like After Effects and Premiere detect my GPU, and Photoshop doesn't.

             

            Please fix it.

            Thanks

             

              nikunj.m
              Community Manager
              nikunj.mCommunity Manager
              Community Manager
              April 16, 2021

              Hi,

               

              We're sorry about the trouble with Photoshop. Please ensure you have all available Windows updates installed on the computer. You can check out the steps suggested here: https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html

               

              If the issue persists, you can try to reset the preferences of Photoshop using the steps mentioned here: https://adobe.ly/2Qzc0K3

              Please backup your settings prior to resetting the preferences. You can check: https://adobe.ly/2vNz6FG

               

              It would be helpful if you could go to the Help menu in Photoshop, then System info & copy the text over to a file. You can share the file with us by attaching it to the original post.

               

              Let us know how it goes!

              Regards,

              Nikunj

              M
              martins1508025
              Inspiring
              April 17, 2021

              I have MacOS so drivers ate updated as part of regular updates. Rolling back to previous Photoshop version resolves the problem so, I’m afraid it’s back to you at Adobe to fix.

                Show more replies
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