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Dlaureys
Participating Frequently
April 13, 2021
Answered

P: Graphics card not detected in Photoshop 22.3.1 on Windows 10

  • April 13, 2021
  • 74 replies
  • 104648 views

I update Photoshop CC2021 to vers 22.3.1 on 4-14-2021. Now photoshop does not recognizes the graphic accelerator.

I have a Nvidia Gforce GTX 1050Ti Graphic card never had any problems before when updating. I had to revert back to vers. 22.3 to make it work again.

 

 

{Moderator Note: Edited the thread title, PS-64828}

    Correct answer nikunj.m

    Hi,

     

    We're happy to announce the release of Photoshop 22.4 in which we have included some bug fixes related to the "GPU not getting detected" in Photoshop. Please update Photoshop to the 22.4 version and let us know your feedback. To update Photoshop to the latest version, you can check: https://helpx.adobe.com/creative-cloud/help/creative-cloud-updates.html

     

    For information on other issues fixed with this update, please check: https://helpx.adobe.com/photoshop/kb/fixed-issues.html

     

    Regards,

    Nikunj

    74 replies

    Show previous replies
    F
    Flo_9
    Participant
    April 29, 2021

    Same problem with my Nvidia Quadro T2000. -> Unknown GPU @ PS 22.3.1.

    K
    Konrad15A9
    Participant
    April 28, 2021

    RTX 2060 - the same problem.

    Windows is updated, so nvidia drivers.

    I'm sure that is Photoshop probem - everything is ok in 22.3 version

    C
    creative_Lionheart5C13
    Known Participant
    April 28, 2021

    Unfortunately, I'm facing the same issue. Only downgrading to 22.3 helped. Just plz don't send links, instead fix it. 

    Windows 10 Home Version 10.0.19042 Build 19042, i7-8565U, GeForce GTX 1050 with Max-Q Design (4GB)


    I'll be happy to provide more system details if needed to resolve this issue. 

    Tony3D
    Tony3D
    Participating Frequently
    April 28, 2021

    Seems to be a problem with this latest version 22.3.1 (even after installing it several times as well as the graphic drivers), rolling back to Version 22.3 smees to solve the problem... my advice is to stick with the 22.3 version until a new update is available, 

     

    Best, 

    Tony

      I
      IndioJosh
      Known Participant
      April 27, 2021

      This should not be marked solved, the problem persists even after all recommended fixes ... 

        S
        stanm36709940
        Participating Frequently
        April 27, 2021
        I agree
          epicjavier
          epicjavier
          Participant
          April 27, 2021

          Not sure if this will help anyone. I was having the same problem as everyone above. I just bought my NEW computer with an upgraded Graphics Card. NVIDIA GeForce RTX 2060 SUPER (8 Gigs of Memory!) How can photoshop not recognize the GPU. Well DELL apparently, also kept the standard graphics card the UHD Graphics 630 in the computer and was enabled. (I guess the standard graphics card is part of the computer chassis and comes with it no matter what. ) Well.. I went into the device manager and disabled the UHD Graphic 630 card and viola! It worked. Photoshop now recognizes my graphics card. I guess there was a conflict. Maybe someone is going through the same scenario as I am. GOOD LUCK! 

            T
            tommyXR
            Participant
            April 27, 2021

            This worked for me with my DELL Alienware desktops with NVIDIA GeForce RTX 2070 SUPER! 

            I tried with two Alienwares, one with the latest NVIDIA dirver and one with the older driver and the both worked well. No problem with restarting as long as the Intel's driver is disabled. 

            Thank you Javier!

            R
            romyoi
            Participating Frequently
            April 26, 2021

            Same exact issue on my Windows 10 laptop. Photoshop 22.3.1 cannot detect my NVIDIA GTX 1050 Ti, showing “UNKNOWN GPU” under GPU acceleration settings in preferences. Windows 10 and all drivers are up to their latest versions. And if it makes any difference, I don’t connect any external monitors or eGPU. Rolling back to 22.3 was the only solution for now.

             

            I first suspected the problem might be related to my laptop configurations, like the graphics card, but then I saw many people reporting the same problem on brand new NVIDIA RTX 2000 & 3000 series graphics. There are multiple threads on feedback.photoshop.com with so many reports (including my own) on varying systems: Mac and Windows, NVIDIA and AMD. It is clearly irrelevant to hardware configurations.

             

            Please check the following threads and see yourselves how many people are not being able to fully use the latest Photoshop version:

            https://feedback.photoshop.com/conversations/photoshop/photoshop-2231-says-unknown-gpu/6075e3c5cb20553365ac32cd

             

            https://feedback.photoshop.com/conversations/photoshop/ps-cant-detect-gpu/607682f11c425363485a1bcc

             

            For the record, until this moment none of these threads above has received a single reply from an Adobe official, even though Adobe’s own support page reccomends reporting Photoshop issues on that specific platform. This is very frustrating.

             

            epicjavier
            epicjavier
            Participant
            April 27, 2021

            Not sure if this will help anyone. I was having the same problem as everyone above. I just bought my NEW computer with an upgraded Graphics Card. NVIDIA GeForce RTX 2060 SUPER (8 Gigs of Memory!) How can photoshop not recognize the GPU. Well DELL apparently, also kept the standard graphics card the UHD Graphics 630 in the computer and was enabled. (I guess the standard graphics card is part of the computer chassis and comes with it no matter what. ) Well.. I went into the device manager and disabled the UHD Graphic 630 card and viola! It worked. Photoshop now recognizes my graphics card. I guess there was a conflict. Maybe someone is going through the same scenario as I am. GOOD LUCK! -

            N
            neophus775
            Known Participant
            April 26, 2021

            Same issue like many people... I got back to the 22.0.1 this morning and it worked... now by magic it decided not to detect it... so let's back to another previous version... very annoying...

            I have windows 10 with a radeon RX5700

            F
            Felipe Guilherme
            Participating Frequently
            April 26, 2021

            ____ no solution so far, just downgrade to version 22.3 ____ 

            Z
            Zen45789
            Participant
            April 26, 2021

            I have got the same problem with my Nvidia RTX 2060. Photoshop says Unknown GPU.

             

            I have updated all the drivers.

            My W10 has all the latest updates

            The GPU is correctly reported and active in Lightroom.

            Surely this must be fixed soon!

            War Unicorn
            Community Expert
            War UnicornCommunity Expert
            Community Expert
            April 26, 2021

            Something is obviously making preferences go kablooey. Not sure what it is, as I have full GPU features with my GPU while others with the exact same GPU do not.


            Resetting preferences seems to be a short-term solution but the problem tends to return.

            K
            Karim Abdul Fattah
            Participant
            April 26, 2021

            I have the same problem with my AMD Rx 6900 XT ,too much lagging and unstable performance !!!! 

             

             

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