P: Graphics card not detected in Photoshop 22.3.1 on Windows 10

I use AMD Radeon RX Vega 11, any help would be appreciated, thanks!

I have the same issue. Windows 10 and Nvidia GeForce GTX 1060 card. I have read the troubleshooting page and it didn't help. I updated to the newest drivers.

There was a bug in 22.3 that prevented newer, high-end cards from working. The fix for that came in 22.3.1 - and that fix apparently broke GPU support for older and marginal cards, like the GeForce 1000 series and similar.

Either way, integrated Intel adapters don't meet the requiremnts and may not/will not work.

To those with older cards that don't work in 22.3.1, wait for the next update. This could be a new bug. It could also be planned end of support. The next update will probably give the answer.

In the meantime, use whatever Photoshop version that works.

Hi, I apologize as I can see this issue has been addressed in other threads but I cannot solve this issue with my graphics card(s). Photoshop has been acting kind of buggy for a while to be honest, but after letting my computer restart for updates I noticed Photoshop has greyed out my graphics card. I’m not sure if that was the problem, but the timing is suspect. My makeshift solution is to just disable and re enable my graphics card in the device manager and that usually solves the problem when Photoshop greys out the GPU. Unfortunately, that approach did not work last night. My graphics cards are Intel(R) HD Graphics 520 and NVIDIA Geforce GPU (the NVIDIA is the main card Photoshop uses). The only updates I’ve given the graphic cards are the automatic updates and I have never manually updated a driver from website.

Full disclosure, while I’m very good and knowledgeable at navigating computers and using the adobe programs, I’m much less savvy with the more complicated nuts and bolts with computers. If it gets too complicated, out of fear I will exhaust the “simpler” troubleshooting solutions and I have an outright resistance against “deeper” troubleshooting out of fear of accidentally screwing up my computer. However, I have to get this solved. I only say this, because I may be ignorant to some of the questions and solutions you may pose to me. That being said, any help is appreciated

Hi,

We're sorry about the trouble with Photoshop. Please ensure you have all available Windows updates installed on the computer.

For the issues related to the graphics card, please check: https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html

You can also try to reset the preferences of Photoshop using the steps mentioned here: https://adobe.ly/2Qzc0K3

Please backup your settings prior to resetting the preferences. You can check: https://adobe.ly/2vNz6FG

If the issue persists, please roll back to the previous version of Photoshop using the steps suggested here: https://adobe.ly/2wH0JjE

Please uninstall the latest version of Photoshop first & select the option to Keep Preferences prior to installing the previous version.

Let us know how it goes!

Regards,

Nikunj

I had to revert back to photoshop 22.3 because as soon as I updated it to 22.3.1 the program slowed down and kept crashing. also disabled options for external gpu. 

PS 22.3.1 disables GPU - "unknown GPU" error win10 pro rtx2070 - installing and uninstalling 22.3.0 / 22.3.1 multiple times on same WS consistent behavior. Seems like GPU sniffer not working in 22.3.1 - GPU found in 22.3.0 

After this update Photoshop no longer reconized my GPU AMD Radeon HD 6800 Series.  PS would crash if I used the crop tool and became unstable.

My older Photoshp CS6 reconized my GPU and worked fine.

I rolled Photoshop version 22.3.1 back to Version 22.3 and all works fine now.

Waiting to see if Adobe fixes this?

Thanks

Norm

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so I have been trying to create things for my sims 4 game using Photoshop 2021 and I have the Dell intel core 7th gen with the Intel HD Graphics 620 GPU. photoshop frozed completely yesterday and in the preference section, it has the GPU processor greyed out because it doesn't know what my GPU is. I disabled my GPU in the device manager and nothing changed so I enabled it again. my graphics card is up to date and so is Windows. I really don't know what to do and it's frustrating. It also says it detected an error in my display driver, and in the 3D section in preferences, it says my display driver caused photoshop to crash and it needs to be updated or reinstalled. 

any help? 😞

GPU
AMD Radeon RX 5700

Windows 10   32GB RAM  Desktop PC

GPU not recognised in latest update 22.3.1 , in previous versions it was intermittently not recognised

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