• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
199

P: Photoshop 24.3 Strobes in Black and White when Opening files

New Here ,
Mar 13, 2023 Mar 13, 2023

Copy link to clipboard

Copied

when attempting to open a photo in Photoshop on my HP Laptop, details below, the photo appears in the layers tab bottom right, but not in the workspace /desktop: It is a constant Black / White strobe. The desktop /workspace flashes Black and white

.
Processor Intel(R) Core(TM) i7-8550U CPU @ 1.80GHz 1.99 GHz
Installed RAM 16.0 GB (15.9 GB usable)

System type 64-bit operating system, x64-based processor

Edition Windows 10 Pro
Version 21H2
Installed on ‎24/‎03/‎2021
OS build 19044.2604
Experience Windows Feature Experience Pack 120.2212.4190.0

TOPICS
macOS , Windows

Views

290.4K

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , Mar 22, 2023 Mar 22, 2023

Hi All,

 

Apologies for the flashing/strobing you're experiencing when opening files, this tends to affect older graphics cards (GPU) that don't support all of the aspects of DirectX 12.

 

For Windows:

  1. Update Photoshop to version 24.5 or later
  2. Enable the Older GPU Mode option in Preferences > Technology Previews > “Use Older GPU Mode (pre 2016)"
  3. Check if there's a GPU driver update available and update if so

 

For macOS:

  1. Update Photoshop to version 24.5 or later
  2. Update to a newer or latest ma
...

Votes

Translate

Translate

correct answers 1 Pinned Reply

Adobe Employee , Mar 30, 2023 Mar 30, 2023

We would like to find out if there are any of you on Windows for whom:

 

A. Use Older GPU Mode is Checked, and

B. Deactivate Native canvas is Unchecked, and

C. are still experiencing this strobing issue with a GPU that supports DirectX 12?

 

If so, could you please provide Photoshop's Help > System Info dialog text in this thread?

Votes

Translate

Translate
Adobe
replies 1249 Replies 1249
Community Expert ,
Apr 16, 2023 Apr 16, 2023

Copy link to clipboard

Copied

 

@rons85234811 wrote:

This happened to me yesterday after updating to version 23.4

 

As of today (16 April), the current version 24.3. Can you check your version?

janee_0-1681693090081.png

 

Jane

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 20, 2023 Apr 20, 2023

Copy link to clipboard

Copied

Hi! I noticed that either "Deactivate Native Canvas" or "Older GPU Mode" works. I don't need both selected in order to fix the problem. Is there any advantage to selecting just one or the other (or both?).

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 22, 2023 Apr 22, 2023

Copy link to clipboard

Copied

This solution worked for me too. Fortunately I was only nauseous as a result of the flickering (after only about 4 seconds total), but it really looked like it had the potential to trigger a seizure. I think you need to take this problem much more seriously.

 

Fix it, patch it, whatever, but it's not a good solution to rely on your customers to search for their own solution and click a checkbox buried in the menu structure when they're already sickened or worse.

 

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Apr 24, 2023 Apr 24, 2023

Copy link to clipboard

Copied

This soluttion for Windows worked for me.

I have NVIDIA GeForce GTX 960M

Thank you.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 16, 2023 May 16, 2023

Copy link to clipboard

Copied

I have "Auto graphics switching" OFF, I have restarted PS with Deactivate native canvas checked.  Here's a video of the problem I'm having.  Stuff disappears all the time in 24.4.1.

No way this computer is outdated enough to have this issue.  
  

2020 MacBook Pro

2.3 GHz 8-Core Intel Core i9

AMD Radeon Pro 5500M:

  Chipset Model: AMD Radeon Pro 5500M

  Type: GPU

  Bus: PCIe

  PCIe Lane Width: x16

  VRAM (Total): 4 GB

  Vendor: AMD (0x1002)

  Device ID: 0x7340

  Revision ID: 0x0040

  ROM Revision: 113-D3220E-190

  VBIOS Version: 113-D32206U1-019

  Option ROM Version: 113-D32206U1-019

  EFI Driver Version: 01.A1.190

  Automatic Graphics Switching: Supported

  gMux Version: 5.0.0

  Metal Support: Metal 3

  Displays:

Color LCD:

  Display Type: Built-In Retina LCD

  Resolution: 3072 x 1920 Retina

  Framebuffer Depth: 24-Bit Color (ARGB8888)

  Main Display: Yes

  Mirror: Off

  Online: Yes

  Automatically Adjust Brightness: No

  Connection Type: Internal

Intel UHD Graphics 630 1536 MB

64 GB 2667 MHz DDR4

Version 13.2.1 (22D68)

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 17, 2023 May 17, 2023

Copy link to clipboard

Copied

Yep. Worked!

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Mar 22, 2023 Mar 22, 2023

Copy link to clipboard

Copied

Hi! I've just installed the last Photoshop update... but it happens something very strange when I open any .psd or I try to create a new file. I attach you a video. Please, fix this soon. I can't work in this way.

Thanks.

 

 

 

{Thread title updated by moderator}

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Mar 22, 2023 Mar 22, 2023

Copy link to clipboard

Copied

@donatellabru this issue seem to be affecting a lot of people, see this related thread, for the time been you may need to revert back to version 24.2.1

https://community.adobe.com/t5/photoshop-ecosystem-bugs/canvas-flickering-violently/idi-p/13669564

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Mar 22, 2023 Mar 22, 2023

Copy link to clipboard

Copied

Thank you so much! It was very helpful!

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Mar 22, 2023 Mar 22, 2023

Copy link to clipboard

Copied

Thank you so much!!

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Mar 22, 2023 Mar 22, 2023

Copy link to clipboard

Copied

@donatellabru enabling this option in preferences and restarting Photoshop seems to fix the issue with version 24.3

2023-03-22 14_19_38-Adobe Photoshop 2023.png

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Mar 22, 2023 Mar 22, 2023

Copy link to clipboard

Copied

@Ged_Traynor  yeah! It works! Thank you!

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Mar 22, 2023 Mar 22, 2023

Copy link to clipboard

Copied

@donatellabru you're welcome 🙂

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Mar 22, 2023 Mar 22, 2023

Copy link to clipboard

Copied

Yes, this also worked for me, (Deactivate Native Canvas) but I also noticed that when I updated today (March 22, 2023) the Pink Lady Face went away and I am back to the old Chevy car on opening splash screen. 

Did I go in reverse some how?   

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Mar 22, 2023 Mar 22, 2023

Copy link to clipboard

Copied

@David29010903a6xw Adobe may have changed the splash screen with this update, you can check your version by going to Help > About Photoshop, can't say I liked the last splash screen that much myself.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Mar 22, 2023 Mar 22, 2023

Copy link to clipboard

Copied

Yay! They listened!

 

That splash screen was massively unpopular and there was an avalanche of complaints. I was among them. It scorched my color vision for a half hour after opening.

 

Some of us have wide gamut monitors, and on Windows this is one of those UI elements that are not color managed. So it was really painful to look at.

 

Thank you whoever made that happen! 🙂

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 24, 2023 Apr 24, 2023

Copy link to clipboard

Copied

Tank you!

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Apr 28, 2023 Apr 28, 2023

Copy link to clipboard

Copied

Yes indeed this has fixed it also in Photoshop version 24.4.1.
Thanks a lot!

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Mar 22, 2023 Mar 22, 2023

Copy link to clipboard

Copied

Bonjour,

Lorsque j'ouvre une image, celle -ci ne s'affiche pas et clignote en blanc sans rien afficher.

Je ne comprends pas pourquoi... il n'y a aucun message d'erreur.

Pouvez vous m'aider s'il vous plaît ?

Merci

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Mar 22, 2023 Mar 22, 2023

Copy link to clipboard

Copied

HI @laetitia29016899muea Go to Photoshop Preferences/Technology Preview and check “Disable Native Canvas”. Then check “Use Older GPU Mode (2016)”. 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Mar 22, 2023 Mar 22, 2023

Copy link to clipboard

Copied

Meu photoshop não está abrindo o photoshop corretamente. A imagem fica totalmente branca e pisca sem parar.

Alguém poderia me ajudar a encontrar uma solução?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Mar 22, 2023 Mar 22, 2023

Copy link to clipboard

Copied

Hi @Retrato Carioca Go to Photoshop Preferences/Technology Preview and check “Disable Native Canvas”. Then check “Use Older GPU Mode (2016)”. 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Mar 22, 2023 Mar 22, 2023

Copy link to clipboard

Copied

Olá Kevin! Tudo bem? Obrigado.

Estou tentando aqui agora, pois meu Photoshop está em português.

Poderia me aguardar?

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Mar 22, 2023 Mar 22, 2023

Copy link to clipboard

Copied

Ok! Deu certo! Muito obrigado pela orientação.

Estou com um trabalho de tratamento de imagens para terminar e achei que não conseguiria.

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Mar 22, 2023 Mar 22, 2023

Copy link to clipboard

Copied

Atualizei meu aplicativo do Photoshop hoje e ele ficava com a tela piscando em branco e preto e não conseguia trabalhar. Tive que voltar para a versão anterior.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines