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P: Photoshop 24.3 Strobes in Black and White when Opening files

New Here ,
Mar 13, 2023 Mar 13, 2023

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when attempting to open a photo in Photoshop on my HP Laptop, details below, the photo appears in the layers tab bottom right, but not in the workspace /desktop: It is a constant Black / White strobe. The desktop /workspace flashes Black and white

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Processor Intel(R) Core(TM) i7-8550U CPU @ 1.80GHz 1.99 GHz
Installed RAM 16.0 GB (15.9 GB usable)

System type 64-bit operating system, x64-based processor

Edition Windows 10 Pro
Version 21H2
Installed on ‎24/‎03/‎2021
OS build 19044.2604
Experience Windows Feature Experience Pack 120.2212.4190.0

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macOS , Windows

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correct answers 1 Correct answer

Adobe Employee , Mar 22, 2023 Mar 22, 2023

Hi All,

 

Apologies for the flashing/strobing you're experiencing when opening files, this tends to affect older graphics cards (GPU) that don't support all of the aspects of DirectX 12.

 

For Windows:

  1. Update Photoshop to version 24.5 or later
  2. Enable the Older GPU Mode option in Preferences > Technology Previews > “Use Older GPU Mode (pre 2016)"
  3. Check if there's a GPU driver update available and update if so

 

For macOS:

  1. Update Photoshop to version 24.5 or later
  2. Update to a newer or latest ma
...

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correct answers 1 Pinned Reply

Adobe Employee , Mar 30, 2023 Mar 30, 2023

We would like to find out if there are any of you on Windows for whom:

 

A. Use Older GPU Mode is Checked, and

B. Deactivate Native canvas is Unchecked, and

C. are still experiencing this strobing issue with a GPU that supports DirectX 12?

 

If so, could you please provide Photoshop's Help > System Info dialog text in this thread?

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replies 1249 Replies 1249
New Here ,
Mar 23, 2023 Mar 23, 2023

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Même problème et pourtant  c bien désactivité et ça ne change rien

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New Here ,
Mar 23, 2023 Mar 23, 2023

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activé pardon et ça continue

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Community Expert ,
Mar 23, 2023 Mar 23, 2023

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@Newfy did you restart Photoshop after making the change

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New Here ,
Mar 23, 2023 Mar 23, 2023

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This worked! Thanks for the tip, absolute life saver!

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Community Beginner ,
Mar 23, 2023 Mar 23, 2023

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Solved. Thank you very much!

[Message from moderator: Do not add URLs/websites to your signature or your account will be banned]

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Community Beginner ,
Mar 23, 2023 Mar 23, 2023

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Great help.  Thank you thank you thank you

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New Here ,
Mar 24, 2023 Mar 24, 2023

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It worked!  Thank you so much!

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New Here ,
Mar 23, 2023 Mar 23, 2023

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After installing the latest update 24.3 on my PC, when I open an image file (TIFF or jpg) it displays as a flashing white image, see attached.  is anyone else having this issue after the latest update. how to fix this? 

any help much appreciated.  tks

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Community Expert ,
Mar 23, 2023 Mar 23, 2023

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Community Expert ,
Mar 23, 2023 Mar 23, 2023

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There are so many threads about this now that it's almost impossible to keep up and reply to them all. And they just keep coming faster and faster.

 

Apparently some new functions were migrated from OpenGL to DirectX this time, and it doesn't work well on some older GPUs. It seems Adobe may need to go back to the drawing board and rework a few things. While it's inevitable that older GPUs will get obsolete at some point, this is a bit too much. This is hitting too many users with GPUs that should still work.

 

Deactivate Native Canvas reverts to older OpenGL code for the GPU.

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Community Expert ,
Mar 24, 2023 Mar 24, 2023

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@D Fosse well said 👍

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New Here ,
Mar 29, 2023 Mar 29, 2023

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I need urgent help. After the update to photoshop, my worksheet is constantly black and white. I can't use it. What should I do to fix the situation?

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New Here ,
Mar 26, 2023 Mar 26, 2023

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Seid dem neuen Update flackern die Fotos oder normale Bilder Weiß kann öffnen, was ich will es geht nicht alles weißes Bild was Flagert was ist den Neu gemacht wurden, ich verzeifel bald, das ich es runder hauen will das Programm

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Community Expert ,
Mar 26, 2023 Mar 26, 2023

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Preferences > Technology Previews > Deactivate Native Canvas

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New Here ,
Mar 26, 2023 Mar 26, 2023

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Vielen dank  Dankeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeee

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Community Expert ,
Mar 26, 2023 Mar 26, 2023

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You're welcome. icon_smile.gif

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New Here ,
Mar 27, 2023 Mar 27, 2023

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Hallo, ich habe das selbe Problem seit dem heutigen Update! Das geöffnete Bild aus dem RAW Converter flackert nur weiß! Wo finde ich die Voreinstellungen? Besten Dank im Voraus Horst

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New Here ,
Mar 27, 2023 Mar 27, 2023

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Hallo,  

mir hat es geholfen, dass ich unter Bearbeiten --> Voreinstellungen --> Technologievorschau,   dann  den Haken gesetzt bei "Native Arbeitsfläche deaktivieren" auf ok und neu gestartet. Das Ding läuft wieder wie geschmiert

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New Here ,
Mar 29, 2023 Mar 29, 2023

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Hat super funktioniert. Habe mich gefragt, woher jemand so etwas weiß. Kompliment!

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Community Beginner ,
Mar 29, 2023 Mar 29, 2023

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Hola!

Desde hoy, cuando intento abrir un archivo jpg, no puedo. Se abre el espacio pero se pone todo blanco y titila. Puedo abrir raw y editar, el problema es solo con jpg.

Alguien sabe cómo hacer?

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Community Expert ,
Mar 29, 2023 Mar 29, 2023

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@Ana-lia 

 

Try this: Preferences > Technology Previews > Enable "Deactivate Native Canvas" > Restart Photoshop

 

Jane

 

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Community Beginner ,
Mar 29, 2023 Mar 29, 2023

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Gracias! Seguí tu consejo, reinicié y ya funciona!

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Community Expert ,
Mar 29, 2023 Mar 29, 2023

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Good to hear @Ana-lia , I'm glad enabling Deactivate Native Canvas worked for you.

 

Jane

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New Here ,
Mar 21, 2023 Mar 21, 2023

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Photoshop updated itself sometime today (2023-03/21) while I was using it. Photoshop launches and shows previous files. When I try to open those files or any photo, the canvas just flashes back and forth between black and white. In the Layers palette, I see the photo like it should be, but the screen just keeps flashing. If I make the window smaller, the canvas becomes solid black and stays that way. I still can't interact with the file. I have done a restart (Windows) but not a complete shut down.

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New Here ,
Mar 21, 2023 Mar 21, 2023

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I also have the same problem, interested to see if there are any fixes for this

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