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P: Photoshop 24.3 Strobes in Black and White when Opening files

New Here ,
Mar 13, 2023 Mar 13, 2023

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when attempting to open a photo in Photoshop on my HP Laptop, details below, the photo appears in the layers tab bottom right, but not in the workspace /desktop: It is a constant Black / White strobe. The desktop /workspace flashes Black and white

.
Processor Intel(R) Core(TM) i7-8550U CPU @ 1.80GHz 1.99 GHz
Installed RAM 16.0 GB (15.9 GB usable)

System type 64-bit operating system, x64-based processor

Edition Windows 10 Pro
Version 21H2
Installed on โ€Ž24/โ€Ž03/โ€Ž2021
OS build 19044.2604
Experience Windows Feature Experience Pack 120.2212.4190.0

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macOS , Windows

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correct answers 1 Correct answer

Adobe Employee , Mar 22, 2023 Mar 22, 2023

Hi All,

 

Apologies for the flashing/strobing you're experiencing when opening files, this tends to affect older graphics cards (GPU) that don't support all of the aspects of DirectX 12.

 

For Windows:

  1. Update Photoshop to version 24.5 or later
  2. Enable the Older GPU Mode option in Preferences > Technology Previews > โ€œUse Older GPU Mode (pre 2016)"
  3. Check if there's a GPU driver update available and update if so

 

For macOS:

  1. Update Photoshop to version 24.5 or later
  2. Update to a newer or latest ma
...

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correct answers 1 Pinned Reply

Adobe Employee , Mar 30, 2023 Mar 30, 2023

We would like to find out if there are any of you on Windows for whom:

 

A. Use Older GPU Mode is Checked, and

B. Deactivate Native canvas is Unchecked, and

C. are still experiencing this strobing issue with a GPU that supports DirectX 12?

 

If so, could you please provide Photoshop's Help > System Info dialog text in this thread?

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Community Expert ,
Mar 27, 2023 Mar 27, 2023

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@Brooke_Meyer 

 

good to hear!

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Community Expert ,
Mar 27, 2023 Mar 27, 2023

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@czarekg 

 

open photoshop preferences>technology preview>check "disable native canvas"

restart photosh

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Contributor ,
Mar 27, 2023 Mar 27, 2023

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I found a solution not listed here. I don't have the strobe but I have the flickering tools and flickering Share button. I'm coming over from this thread which Adobe now closed:

https://community.adobe.com/t5/photoshop-ecosystem-bugs/help-photoshop-ver-21-1-0-has-annoying-flick...

 

After updating to the lastest version for 2022 which was released last week, I disabled font auto-activation for Photoshop in RightFont. So if you are using RightFont or maybe even another font amanager, try distabling font autoactivation and see if that helps. I don't know if the problem is with Photoshop or RightFont but hopefully it can be eventually fixed.

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New Here ,
Mar 27, 2023 Mar 27, 2023

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I cannot use photoshop

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New Here ,
Mar 27, 2023 Mar 27, 2023

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I recently purchased a subscription to PS 2023. It worked fine until recently. Now I only get black-and-white flashes on the screen when I open or start a project.  How can I fix this?

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Community Expert ,
Mar 27, 2023 Mar 27, 2023

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@DeWitt29102964oowp  @Mnsh1444 

 

open photoshop preferences>technology preview>check "disable native canvas"

restart photosh

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New Here ,
Mar 27, 2023 Mar 27, 2023

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I've just reinstalled Photoshop 2023 for Windows. But now files won't open. They just flash rapidly.

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Community Expert ,
Mar 27, 2023 Mar 27, 2023

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@romneytansley 

 

open photoshop preferences>technology preview>check "disable native canvas"

restart photosh

 

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

 

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

 

<moved from using the community>

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New Here ,
Mar 27, 2023 Mar 27, 2023

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Hii. 

After the last update in photoshop V24.3 on PC .. when i try to open any decument. it's flashing and can't do any thing or see the content of the file or the artbotd.. what happen?

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Community Expert ,
Mar 27, 2023 Mar 27, 2023

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open photoshop>edit>preferences>technology preview>check "disable native canvas" restart photoshop

 

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

 

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

 

<moved from cc desktop bugs>

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Community Expert ,
Mar 27, 2023 Mar 27, 2023

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open photoshop>edit>preferences>technology preview>check "disable native canvas" restart photoshop

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New Here ,
Mar 27, 2023 Mar 27, 2023

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Thank youuuu So much. ๐Ÿ™๐Ÿ™๐Ÿ™

Just a little correction under the "technology preview" the option i should check on Called "Deactivatr Native Canvas"

i turned it on and  restart and it's worked... Thank you so much

 

And about the list, that what i did. posted under "photoshop ecosystem" from the list then got to the  "bug" tab anf posted there.
And I wonder if in the previous update this option was marked and dropped in the update or what happened exactly here ๐Ÿคทโ€:female_sign:

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Community Expert ,
Mar 27, 2023 Mar 27, 2023

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you're welcome 

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Community Expert ,
Mar 30, 2023 Mar 30, 2023

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@Mohammed.a.e 

 

open photoshop>edit>preferences>technology preview>check "disable native canvas" restart photoshop

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New Here ,
Mar 27, 2023 Mar 27, 2023

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My protoshop is flickering after update to 24.3....???!'

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Community Expert ,
Mar 27, 2023 Mar 27, 2023

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open photoshop>edit>preferences>technology preview>check "disable native canvas" restart photoshop

 

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

 

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

 

<moved from cc desktop bugs>

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Community Expert ,
Mar 27, 2023 Mar 27, 2023

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@idongrafisk 

 

open photoshop preferences>technology preview>check "disable native canvas"

restart photosh

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New Here ,
Mar 27, 2023 Mar 27, 2023

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Buenas tardes estimados, mi consulta se debe a que al momento de abrir alguna imagen en Adobe Photoshop, se tilda toda el contenedor de la imagen, haciendo que una pantalla blanca y negra manifiesten este error en constante parpadeo. Querรญa saber si se trata de un error de actualizaciรฒn o algo. Desde ya me parece muy inoportuno este error ya que muchos profesionales trabajamos con estos programas como parte de nuestra vida laboral y profesional, y la verdad me desalienta mucho saber que se larguen actualizaciones de este tipo, y no saber si tiene pronta soluciรณn o no, ya que si se tratara de una urgencia, esto en algunos ร mbitos podrรญa generar grandes perdidas, tanto de recursos, como de oportunidades laborales, clientes e incluso ingresos econรณmicos. Desde ya agradezco su pronta respuesta.

Marcelo

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Community Expert ,
Mar 27, 2023 Mar 27, 2023

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open photoshop>edit>preferences>technology preview>check "disable native canvas" restart photoshop

 

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

 

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

 

<moved from using the community bugs>

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Community Expert ,
Mar 27, 2023 Mar 27, 2023

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@Matรญas5C7C 

 

open photoshop preferences>technology preview>check "disable native canvas"

restart photosh

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New Here ,
Mar 27, 2023 Mar 27, 2023

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Ciao a tutti, ho un problema con photoshop con l'ultima versione, come provo ad aprire un file in photoshop mi si apre un foglio bianco che si muove tutto e non riesco ad effettuare nessuna operazione, รจ un problema dell'aggiornamento? premetto che non uso giornalmente photoshop quindi non si se il problema รจ di adesso come ha istallato l'ultima versione da qualche giorno o c'รจ gia da un po...spero che qualcuno mi aiuti, non riesco a mettermi in contatto con l'assistenza di adobe. 

 

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Community Expert ,
Mar 27, 2023 Mar 27, 2023

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Hi @Ap Foto Go to Photoshop Preferences/Technology Preview and check โ€œDisable Native Canvasโ€. Then check โ€œUse Older GPU Mode (2016)โ€.

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New Here ,
Mar 27, 2023 Mar 27, 2023

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Ti ringrazio tantissimo, problema risolto....

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New Here ,
Mar 26, 2023 Mar 26, 2023

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Bonjour, 

Depuis hier, dรจs lors que je souhaite ouvrir un dossier ou en crรฉer un nouveau,

Mon plan de travail clignotte en blanc et noir. 

Donc impossible de travailler sur photoshop.

Avez-vous ce problรจme ?

Carole

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Community Beginner ,
Mar 27, 2023 Mar 27, 2023

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Bonjour Carole, j'ai exactement le mรชme problรจme, j'ai dรฉsinstaller plusieurs fois, rรฉinstaller avec, et sans les prรฉfรฉrences, mais rien n'y fait... 

j'attends la solution comme toi. 

merci 

 

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