P: Photoshop 24.3 Strobes in Black and White when Opening files

[kathyv29656185]

when attempting to open a photo in Photoshop on my HP Laptop, details below, the photo appears in the layers tab bottom right, but not in the workspace /desktop: It is a constant Black / White strobe. The desktop /workspace flashes Black and white

.
Processor Intel(R) Core(TM) i7-8550U CPU @ 1.80GHz 1.99 GHz
Installed RAM 16.0 GB (15.9 GB usable)

System type 64-bit operating system, x64-based processor

Edition Windows 10 Pro
Version 21H2
Installed on ‎24/‎03/‎2021
OS build 19044.2604
Experience Windows Feature Experience Pack 120.2212.4190.0

[NB, colourmanagement net]

@barrys13891719 

check this thread: 

https://community.adobe.com/t5/photoshop-ecosystem-discussions/p-photoshop-strobes-black-and-white-w...

there's a successful solution there from

Pete. Green

Adobe Employee , Mar 22, 2023

Hi All,

Apologies for the flashing/strobing you're experiencing when opening files, this tends to affect older graphics cards (GPU) that don't support all of the aspects of DirectX 12.

For Windows:

1. Enable the Older GPU Mode option in Preferences > Technology Previews > “Use Older GPU Mode (pre 2016)"
2. Check if there's a GPU driver update available and update if so

For macOS:

1. Update to a newer or latest macOS version (to update the GPU driver which accompanies macOS updates)
2. Uncheck "Automatic graphics switching" found in System Preferences > Battery > Battery

If you're still having issues after trying these troubleshooting steps, the next recommendation would be to look into updating your graphics card (GPU) to something a bit more modern.

Regards,

PG

I hope this helps
neil barstow, colourmanagement net - adobe forum volunteer - co-author: 'getting colour right'
google me "neil barstow colourmanagement" for lots of free articles on colour management

[barrys13891719]

Thank you for your quick help! It worked!!

[NB, colourmanagement net]

@barrys13891719 thanks for taking the time to reply, I'm glad to know that it worked. 

neil barstow, colourmanagement net - adobe forum volunteer - co-author: 'getting colour right'
google me "neil barstow colourmanagement" for lots of free articles on colour management

[willysd75510725]

Hello, my name is Willys, I'm from Brazil and today, 04/11/2023, I went to open photoshop to scan an illustration, it opened normally, but the desktop keeps blinking non-stop and I can't work.

I've uninstalled and reinstalled, restarted the computer and nothing works.

Last time I used it, it worked fine.

Another thing is that I went to check my workspaces that I had saved and they were all gone (perhaps because I had uninstalled and reinstalled photoshop?) which makes no sense, because if once configured and saved this cannot happen.

Can anyone tell me what's going on?

 I got this help response:

open photoshop>edit>preferences>technology preview>check "disable native canvas"

then restart photoshop

and responded after executing the guidance tip:

Hello, thanks for the help. I followed the guidelines, "disable native canvas", but it was already disabled and did not return to normal. This never happened, could it be another problem?

Unfortunately I haven't been able to solve it yet and I need it to be able to study, because I'm stopped. Does anyone else know what could be going on?

[TheDigitalDog]

Next thing to try: in Preferences > Technology Previews > “Use Older GPU Mode (pre 2016); better? 

[willysd75510725]

Hello thedigitaldog, I've "temporarily solved it" (I had to deactivate my video card, but I won't be able to stay like that, because I have animations to study) I'll try all the possible tips I'm getting, and thank you for your help.

[Jose Hoyos292371992coy]

la pantalla del archivo abierto me parpadeaba y no me dejaba hacer nada ...

por si a alguien le sirve lo resolvi deshabilitando usar procesador grafico en preferencias/rendimiento ...

[Ümit294044469ceu]

When Photoshop tries to open a default file, the screen flashes in black and white, the drivers are up to date, the application is up to date, I couldn't solve the problem, I would appreciate your help.

[AxelMatt]

Goto to "Preferences" > "Technology Previews" and enabling "Deactivate Native Canvas".

Restart Photoshop and check.

 

[36erin36]

Thank you

[juliaf55800402]

I had the issue, i have a nvida geoforce gtx 660 graohics card, checking both settings fixed it for me

[juliaf55800402]

FYI my graphics card is supposed to support directX runtime 12

[jane-e]

@juliaf55800402 You can contact Adobe to ask them why your graphics card that should work does not. Staff is on this forum, but they may or may not see your post in the midst of a thread with 770 replies. Start a new post, give details, and tag it as a Bug.

Jane

[kevin stohlmeyer]

Hi @juliaf55800402 your card does not support DirectX12.

https://www.videocardbenchmark.net/gpu.php?gpu=GeForce+GTX+660&id=2152

[ivan luis29450144gm8v]

Al intenrar abrir una imagen, esta no carga y la pantalla se queda parpadeando/titilando, a alguien mas le sucede lo mismo, alguien me puede ayudar?

[mamolo2942655747l2]

Photoshop開啟檔案後出現閃爍畫面

出現黑白閃爍畫面

使用Camer raw 畫面又正常

[Jeff Arola]

In photoshop go to Edit > Preferences > Technology Previews and enable Deactivate Native Canvas, then restart Photoshop

[CSO1809]

Quando abro um arquivo com a opção "gráficos do processador" ativada, a tela de pintura fica piscando rapidamente. Alterando entre uma tela preto e branco, me impossibilitanto de fazer qualquer coisa, inclusive podendo ser um risco para pessoas com epilepsia fotossensível. Já atualizei o windows, o driver da placa de vídeo, mas até agora não teve atualização do photoshop, por isso desconfio fortemente que esse bug seja do programa. Já até reinstalei, mas não resolveu. Por favor corrijam logo isso pois trabalhar com a opção "gráficos do processador" desativada atrapalha bastante.

[Jeff Arola]

In photoshop go to Edit > Preferences > Technology Previews and enable Deactivate Native Canvas, then restart Photoshop

Then try to enable Graphics Processor and restart photoshop.

[Shahrukh Khan 9155]

Apologies for the experience. This was a known issue with the Photoshop 2023 version.
You can try to use the older GPU mode from the Edit > Preferences > Technology Previews > Check Older GPU mode (Pre 2016).

[Ty Breizh]

Bonjour,

Impossible d'ouvrir les photos avec Photoshop, l'écran clignote avec un message (joint), pouvez vous m'aidé à résoudre ce problème. 

D'avance merci pour une réponse

Bien cordialement

[Krishna09071951]

Screen flickers after updating

Neural filter gives error regarding graphics card driver

[CoryShubert]

Hi @Krishna09071951 

Go to Preferences > Technology Previews... and check "Disable Native Canvas" - then restart Photoshop. Does the problem still occur? 

[olek]

Hello, After upgrading from Phodoshop version 24.2.1 to version 24.3, I can't open a photo. I uninstalled the program and updated 24.3 again and there is still a problem, I returned to Photoshop 24.2.1, the program works normally without problems. My Windows 10 system, I show the problem in the attached video https://youtu.be/9B_2Q7Rgd8I I am asking for advice, thank you and best regards Zbigniew

[Ged_Traynor]

@olek go to Edit > Preferences > Technology Previews and enable this option, then restart Photoshop