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P: Photoshop 24.3 Strobes in Black and White when Opening files

New Here ,
Mar 13, 2023 Mar 13, 2023

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when attempting to open a photo in Photoshop on my HP Laptop, details below, the photo appears in the layers tab bottom right, but not in the workspace /desktop: It is a constant Black / White strobe. The desktop /workspace flashes Black and white

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Processor Intel(R) Core(TM) i7-8550U CPU @ 1.80GHz 1.99 GHz
Installed RAM 16.0 GB (15.9 GB usable)

System type 64-bit operating system, x64-based processor

Edition Windows 10 Pro
Version 21H2
Installed on ‎24/‎03/‎2021
OS build 19044.2604
Experience Windows Feature Experience Pack 120.2212.4190.0

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macOS , Windows

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correct answers 1 Correct answer

Adobe Employee , Mar 22, 2023 Mar 22, 2023

Hi All,

 

Apologies for the flashing/strobing you're experiencing when opening files, this tends to affect older graphics cards (GPU) that don't support all of the aspects of DirectX 12.

 

For Windows:

  1. Update Photoshop to version 24.5 or later
  2. Enable the Older GPU Mode option in Preferences > Technology Previews > “Use Older GPU Mode (pre 2016)"
  3. Check if there's a GPU driver update available and update if so

 

For macOS:

  1. Update Photoshop to version 24.5 or later
  2. Update to a newer or latest ma
...

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correct answers 1 Pinned Reply

Adobe Employee , Mar 30, 2023 Mar 30, 2023

We would like to find out if there are any of you on Windows for whom:

 

A. Use Older GPU Mode is Checked, and

B. Deactivate Native canvas is Unchecked, and

C. are still experiencing this strobing issue with a GPU that supports DirectX 12?

 

If so, could you please provide Photoshop's Help > System Info dialog text in this thread?

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New Here ,
Mar 23, 2023 Mar 23, 2023

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This worked, thanks.

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Community Expert ,
Mar 23, 2023 Mar 23, 2023

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you're welcome.

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New Here ,
Mar 23, 2023 Mar 23, 2023

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Perfect, thanks a lot!

 

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Community Expert ,
Mar 23, 2023 Mar 23, 2023

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@pottfotograf.de 

 

you're welcome 

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New Here ,
Mar 23, 2023 Mar 23, 2023

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Ich habe gleiche Problemme. Wie kann man dieses Problem lösen?

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New Here ,
Mar 23, 2023 Mar 23, 2023

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Ja, ich habe dasselbe Problem. Hatte gehofft, dass das heutige Update hilft, tut es aber nicht...

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Community Expert ,
Mar 23, 2023 Mar 23, 2023

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@pottfotograf.de  @Anton29037885qzm4 

 

open photoshop preferences>technology preview>check "disable native canvas"

restart photoshop

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New Here ,
Mar 28, 2023 Mar 28, 2023

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Danke,  ich hatte das Problem auch, das hat geholfen 🙂

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Community Expert ,
Mar 28, 2023 Mar 28, 2023

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glad to hear that, @weißt67050509 

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New Here ,
Mar 29, 2023 Mar 29, 2023

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I had the same problem and now it works again 🙂
Thank you 🙂

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Community Expert ,
Mar 29, 2023 Mar 29, 2023

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excellent, @nonibaby 

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Community Expert ,
Mar 29, 2023 Mar 29, 2023

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@Sabrina2902362349tl 

 

open photoshop>edit>preferences>technology preview>check "disable native canvas" restart photoshop

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New Here ,
Mar 28, 2023 Mar 28, 2023

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I have disputed the monthly payment by mistake, but already fixed it 30 mins ago. Currently I still cannot open any files on PSD. The opened file keeps showing white flashing page on the monitor. How to fix it to normal operation

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Community Expert ,
Mar 28, 2023 Mar 28, 2023

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Community Expert ,
Mar 29, 2023 Mar 29, 2023

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@Ploypun29128635wrv9 enable this option in preferences and restart Photoshop

2023-03-25 10_03_30-Preferences.png

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New Here ,
Mar 29, 2023 Mar 29, 2023

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Thank you very much, This helps a lot.

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New Here ,
Mar 29, 2023 Mar 29, 2023

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Thank you very much, It's fixed.

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New Here ,
Mar 29, 2023 Mar 29, 2023

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I have the most recent version of Photoshop, but when i open any file it flashes Black & white on my screeen?

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Community Expert ,
Mar 29, 2023 Mar 29, 2023

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@Mike291346337xz0 enable this option in preferences and restart Photoshop

2023-03-25 10_03_30-Preferences.png

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New Here ,
Mar 24, 2023 Mar 24, 2023

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Disable native canvas worked for me. Just as well because removing preferences didn't work and disabling the graphics processor makes it unusable - stupid suggestion...

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New Here ,
Mar 23, 2023 Mar 23, 2023

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Something I encountered: It seems that the multiple layer selection feature isn’t working as before. Before to select multiple layers in the layer panel, I’d press either shift or ctrl, select the layers to group or whatever. But, with PS2020, this feature isn’t working. Has the method for selecting multiple layers in the layers panel changed? Might be able to select a couple layers, but then the layers style panel pops open and layers already selected are no longer selected

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New Here ,
Mar 20, 2023 Mar 20, 2023

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Try to go to Preferences > Technology Previews… and check “Disable Native Canvas” – then restart Photoshop.

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Community Beginner ,
Mar 28, 2023 Mar 28, 2023

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Thank you....

 

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Participant ,
Mar 20, 2023 Mar 20, 2023

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Still no fix for Photoshop 2022. Flickers like crazy and also there is a lag when using the brush tool. Reproduceable on 3 different iMacs, all different models. MacOS Ventura and Monterey. None of the fixes here do anything.

 

Installed Photoshop 2023 to test it out and it does the same thing.

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New Here ,
Mar 22, 2023 Mar 22, 2023

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Thank you, solved the issue for me...

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