P: Photoshop 24.3 Strobes in Black and White when Opening files

[kathyv29656185]

when attempting to open a photo in Photoshop on my HP Laptop, details below, the photo appears in the layers tab bottom right, but not in the workspace /desktop: It is a constant Black / White strobe. The desktop /workspace flashes Black and white

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Processor Intel(R) Core(TM) i7-8550U CPU @ 1.80GHz 1.99 GHz
Installed RAM 16.0 GB (15.9 GB usable)

System type 64-bit operating system, x64-based processor

Edition Windows 10 Pro
Version 21H2
Installed on ‎24/‎03/‎2021
OS build 19044.2604
Experience Windows Feature Experience Pack 120.2212.4190.0

[Ged_Traynor]

@Cre_J enable this option in preferences and restart Photoshop

[Cre_J]

@Ged_Traynor Thank you! That solved the problem!

[Ged_Traynor]

@Cre_J you're welcome 😀

[Julie29012076aw4p]

Hi, I just did the last update in photoshop 2023 version 24.3 on my pc ,  ( my plan is included with creative cloud) and I have a huge bug. 

When I try to open a file or any kind of images the screen start to flash like a stoboscop, black and white. I'm totally enable to work with it.. 

I tried to restart my computer but didn't fixed the problem. 

I need photoshop every day for work and this doesn't help at all, worked just fine before the update.

how do I fix the problem?

[CoryShubert]

Hi @Julie29012076aw4p did you try the setting above, deactivate native canvas?

[Julie29012076aw4p]

Yes it worked! Thank you!

Envoyé de mon iPhone

[The Doctor]

Just did the March 2023 PS update. Windows.  Now every file I try to open comes onscreen flashing black and white.  [profanity removed by moderator]

[kevin stohlmeyer]

Hi @The Doctor Go to Photoshop Preferences/Technology Preview and check “Disable Native Canvas”. Then check “Use Older GPU Mode (2016)”.

[kevin stohlmeyer]

You may also want to check your GPU for driver updates.

[The Doctor]

Tried both of those, same results.

[kevin stohlmeyer]

@The Doctor go to Photoshop/Preferences/Performance and turn off Use Graphics Processor and restart PS - any difference?

If yes, it means an issue with the graphics card.

If not, go to Photoshop Help Menu/System Info and copy/paste details in a reply. Post only once as the system takes time to process the large amount of data. 

[David29010903a6xw]

This worked for me.  

[David29010903a6xw]

The  “Disable Native Canvas”. Then check “Use Older GPU Mode (2016)”. part  

[defaultbycd28xtlfyq]

Same thing happened to me with the March 2023 update, the below fixed my issue. Appreciate the help @kevin stohlmeyer 

"go to Photoshop/Preferences/Performance and turn off Use Graphics Processor and restart PS "

[Ahmosis]

La dernière MAJ de Photoshop v 24.3 frait flasher l'image et on ne voit que du blanc qui clignote. Effet stroboscopique.

[Ahmosis]

J'ai oublié : depuis le temps, c'est la première fois que ça se produit. J'ai eu des petits bugs (version française et certains points en anglais), mais rien d'aussi handicapant.

[steven5D55]

Photoshop updated this morning and this afternoon when I tried to process some images it will not open any images either via Lightroom or directly imported from my my explorer files. They open in Camera Raw but just get a constanst white screen flashing in photoshop with the thumbnail of the image visible in the layers panel ?

[kevin stohlmeyer]

HI @steven5D55 try going to Photoshop Preferences/Technology Preview and check “Disable Native Canvas”. Then check “Use Older GPU Mode (2016)”.

[nielsj98942445]

I am getting the same error. Photoshop updated this morning and now will not open files. I get a white screen that flashes quickly.

[kevin stohlmeyer]

@nielsj98942445 did you try the suggested solution?

[nielsj98942445]

The fix suggested by Kevin workes for me. Thank you.

[yevah31811871]

After updating Adobe Photoshop, I got problems: opening any file, or creating a new file, instead of the artboard & layers, appeared black and white color screen. How to solve this problem? Thanks in advance!

[kevin stohlmeyer]

Hi @yevah31811871 Go to Photoshop Preferences/Technology Preview and check “Disable Native Canvas”. Then check “Use Older GPU Mode (2016)”.

[yevah31811871]

Done)) That worked. Thank you so much😊!

[balz_balz]

Need help!
I've opened PS today and its all just white strobe flashes. Yesterday everything was okay and the program reported no problems. I closed computer regularly.
I have the newest version of PS installed.
I've reinstalled it twice and closed computer two times already. I've removed all previos settings and preferences.

Graphic card is good - everything else is working: Illustrator, After Effects ...

What's going on?