P: Photoshop 24.3 Strobes in Black and White when Opening files

[kathyv29656185]

when attempting to open a photo in Photoshop on my HP Laptop, details below, the photo appears in the layers tab bottom right, but not in the workspace /desktop: It is a constant Black / White strobe. The desktop /workspace flashes Black and white

.
Processor Intel(R) Core(TM) i7-8550U CPU @ 1.80GHz 1.99 GHz
Installed RAM 16.0 GB (15.9 GB usable)

System type 64-bit operating system, x64-based processor

Edition Windows 10 Pro
Version 21H2
Installed on ‎24/‎03/‎2021
OS build 19044.2604
Experience Windows Feature Experience Pack 120.2212.4190.0

[Ged_Traynor]

@Camila Nogueira enabled this option in preferences and restart Photoshop

[Camila Nogueira]

@Ged_Traynor omg, it worked! Thank you very much

[Ged_Traynor]

You're welcome 😀

[barrys1618002]

The info posted below was from an Adobe employee. 

On Win 10...I first reverted to an earlier version of PS. Then after reading the info from an Adobe employee ( copied below), I made the Preference change suggested. The suggestion..."enable the Older GPU option in Preferences > Technology Previews > “Use Older GPU Mode (pre 2016)” and this worked for me.

 I updated to the new version. Photoshop ran with no problems.

Barry

..................................................Copy of Adobe Employee Post ............................................................................

Hi All, 
Apologies for the flashing/strobing you're experiencing when opening files, this tends to affect older graphics cards (GPU) that don't support all of the aspects of DirectX 12.  
The first thing to try would be, enable the Older GPU option in Preferences > Technology Previews > “Use Older GPU Mode (pre 2016)” If still having trouble, try enabling the "Deactivate Native Canvas" option also in Technology Previews
 Regards,
PG

[luis fernandof58066252]

Hola

cuando abres una imagen aparece toda negra. si haces clic en la imagen comienza a flashear de blanco a ngro como si se encendiese y se apagase. No hay manera de ver las imágenes. A todas les pasa esto.

Por favor, necesito solución cuanto antes.

Un saludo

Luis

[Ranjisha Sengupta]

Hi @luis fernandof58066252 

Thanks for your patience. We have investigated the error, and it has also been found reproducible on our end. This is acknowledged and will be worked on by developers in future updates. Currently, workarounds to this are available on the Adobe Community Forums. Please check this discussion and please upvote https://community.adobe.com/t5/photoshop-ecosystem-discussions/p-photoshop-strobes-black-and-white-w....

Best,

Ranjisha

[Joan29014567ylu8]

Hoy he instalado la versión 24.3 de Photoshop y no abre las fotos. La pantalla pasa de blanco a negro y de negro

a blanco muy rapidamente. Cómo puedo solucionar el problema? Tengo varias fotos que editar. 

Gracias

[Joan29014567ylu8]

Try this: Preferences > Technology Previews > Deactivate Native Canvas

[Ranjisha Sengupta]

Hi @Joan29014567ylu8 

Thanks for your patience. We have investigated the error, and it has also been found reproducible on our end. This is acknowledged and will be worked on by developers in future updates. Currently, workarounds to this are available on the Adobe Community Forums. Please check this discussion and please upvote https://community.adobe.com/t5/photoshop-ecosystem-discussions/p-photoshop-strobes-black-and-white-w...

Best,

Ranjisha

[Jamil25197632js2b]

After update yesterday new version on my windows 10, i can't open any my files, also i can't create any another works on PSD 2023, its flashing white screen hen you open your files. please help me

[jane-e]

@Jamil25197632js2b 

Try this: Preferences > Technology Previews > "Deactivate Native Canvas", then relaunch Photoshop.

Jane

[Jamil25197632js2b]

thanks

please an tell me step by step to doit, i am very new on this issue 

[Imaginerie]

First go to "edit"

Then follow these 3 steps as per the screenshot

[Jamil25197632js2b]

Thanks you so much 

its working now thanks god

[Mariana Pellegrini]

Acabei de atualizar o meu photoshop e simplesmente todos os meu arquivos quando abro fica piscando. Preciso resolver urgente, tenho um projeto para entregar. 

[Ranjisha Sengupta]

Hi @Mariana Pellegrini ,

We're sorry for the trouble. We're aware of this issue & the team is working on a fix. Please check this community discussion to try the workarounds available:

adobe.ly/3TH5BM3

Thanks for your patience! 

(PS: We will merge this conversation with the primary thread.)

Ranjisha

[AVDG]

When I try to open any image, photoshop canvas flashes in white and black and it won't stop until I close it. I can't use it because I can't see anything else but the white/black flashing. I use the cleaner and install it again. I updated my NVIDIA and I am using the last adobe photoshop version and nothing has worked yet! Please help!

[Ranjisha Sengupta]

Hi @AVDG 

Thanks for reporting this issue. We're aware of this issue & the team is working on a fix. Please check this community discussion to try the workarounds available:

adobe.ly/3TH5BM3

Thanks for your patience! 

(PS: We will merge this conversation with the primary thread.)

Ranjisha

[devious]

There is a workaround that works for Windows 10, don't know if it works for
Mac but worth a try
Try this,
In Edit/preferences/Technology previews 1. click Older GPU mode (pre 2016)
2. click Deactivate native canvas.
Worked for me. Worth a try.

Dave T.

[Mau7rice]

I right-clicked a photo on my machine(HP laptop with Win 10) like I normally do to tell it open with Photoshop. But instead of just opening as normal I was shocked with a flickering black and white photoshop screen. I dont know exactly what the problem was, like I said it's a normal photo like many of the thousands of other photos that are in folders on my machine, but tying to open the file(4512 x 3000) Photoshop was shockingly struggling to open it. I decided to take a short video to show you guys. ------> https://youtu.be/PcskvgeuS4A

Hopefully a restart resolves the issue.

[Ranjisha Sengupta]

Hi @Mau7rice 

Thanks for reaching out. We're sorry for the trouble. We're aware of this issue & the team is working on a fix. Please check this community discussion to try the workarounds available:

adobe.ly/3TH5BM3

Thanks for your patience! 

(PS: We will merge this conversation with the primary thread.)

Ranjisha

[Ahsan4u]

unistall photoshop and install again and update and try

[AVDG]

This doesn't solve this issue even when you run the cleaner.

[kglad]

@AVDG 

open photoshop>edit>preferences>technology preview>check "disable native canvas" restart photoshop

[AVDG]

I have this same issue! with any image!