P: Program error while opening or creating new document after Photoshop 22.1 update [2020]

[Ramón Tecólt]

Since yesterday's update, can´t even open a jpg file. Always says: Could not complete your request because of a program error. I need to work.

{Moderator Note: Edited the thread title, PS-52603}

[CKSWarriorQueen]

Your workaround does not work. WTF are people supposed to do????
I hope you are giving everybody a free month after the bull**** Adobe pulled. Who do you think you are, Trump vs. COVID???

[CKSWarriorQueen]

BTW, whose stupid idea was it to do this during a Mercuury retrograde?

[Luz15B9]

okey seems we are all experiencing same problem. in all the other Adobe programs I still can open my files, except for photoshop that keeps on saying "unable to find document"...guess we ll have to wait for you to fix this asap, in order to work w it!

[Donald5C33]

Test test

Address: 17949 Main St., #1025, Dumfries, VA 22026

Phone Number: 703.569.0504

[Mr News]

Same issue with Photoshop v.22 (2021). Installed today (10/21/20), got error message trying to open ANY file, and same error message when trying to close Photoshop (had to force close with Task Manager). Tried removing configuration files folder, then Photoshop opened with a COMPLETELY unfamiliar UX, and STILL wouldn't open files, or close itself. Fortunately, I still have a working installation of v.21 (2020). Completely uninstalled v.22, and will wait a few months for this dazzling marvelous new update (if it actually works by then)....

[netia]

How can I go back to v21 2020???

[CamiMcQ]

In Creative Cloud uninstall PS. When it’s finished, find PS in the apps on
CC and next to it are 3 dots. Click on those and you will see other
version or older version. Install that and you will have a working version
until the update is fixed.--

Cami

Cambria McCue


McAbbott Studios

804-505-0443


Visit me at:

www.mcabbottstudios.com
[image: 8x12 Gallery Collage.jpg]

[jordan128]

I've tried the workarounds, disabling graphics processor and the others except for uninstalling and reverting back to the last version before update ( I'm not urgently needing ps at the moment so would rather wait for a fix than do this ). Just to confirm, I'm not getting an error message, just the tools and selections arent functioning, there's visual stuff like buttons and selections disappearing,,layers panel and other windows are on the screen but not functioning or changeable, files open but in a separate tab but not as it normally would and still under one main tab, crashes not long after trying to do anything.8and

[5C2A]

i am able to resolve the issue by first, manually removing the perference settings and reloading PS. second, uncheck the use of my graphics card (which i of course would like to re-instate it, if possible) and again reloading PS.

since i am using a Windows system, i will force shutdown PS (go to the Task Manager through Ctrl+Alt+Del) if clicking on the X in the top right-hand corner does not work.

Unfortunately, i found a new problem. after opening a PSD or image file, i am unable to toggle to the Hand Tool whenever i depress the Spacebar if my active tool is something else. the same error message will appear:

i would appreciate if Adobe is able to resolve this bug soon, as the ability to temporarily toggle the Hand Tool is really useful for larger images.

[Khenikandzha]

Yeah, same story like everyone else. Downgraded to previous version which works fine. Ill wait 

until they find a fix. 

[A. Yousuf]

How do you downgrade to older version?

[CliffK]

hey - open Creative Cloud, select All Apps .. click the 3 dots next to Photoshop v22 and select uninstall

[A. Yousuf]

I am also having "programme error" everytime trying to open a file in updated latest version of photoshop. Hope it will get fixed soon.

[jordan128]

Moderators, is there a rough timeline on when a fix will be out? If its more than a week I'll revert back if not i can wait.

[DopeyOne]

Graphics is up to date, windows up to date, but like others I cannot open a file or close the program (have to use ctrl alt delete) because of the program error. Lesson learned, do not uninstall old versions of PS until new program has proved it has no bugs.

[DopeyOne]

Luckily I have been able to reinstall version 20 from Adobe.

[Sympa]

Hello. Please know we are looking at this issue closely. Unfortunately, there are a few different root causes and we are still identifying them individually. 

• If you'd like to debug please follow the steps linked here Program Error opening files.
• If you are on an urgent deadline and do not have time to debug - please revert to the previous version of Photoshop by following the steps linked here Revert to the previous Photoshop version

We are working on a patch but the above steps should help to get you working again in the meantime. 

Thanks, Sympa

[ACN]

turning off the gpu seemes to work. from what I've read that may decrease other functionality.

[Sympa]

You're correct this is one of the workarounds but there are 4 or more possible root causes. Please know we are looking at this issue closely. Unfortunately, there are a few different root causes and we are still identifying them individually. 

• If you'd like to debug please follow the steps linked here Program Error opening files.
• If you are on an urgent deadline and do not have time to debug - please revert to the previous version of Photoshop by following the steps linked here Revert to the previous Photoshop version

We are working on a patch but the above steps should help to get you working again in the meantime. 

Thanks, Sympa

[defaultq4rlldh2bon5]

Hi there! 

Tried BOTH work arounds, nothing has worked. This program is completely unusable at this point... 

[slselwyn]

Don't worry about going back to the previous version. After getting 1 computer to work after turning off the graphic processer, the new much vaunted neural filters do not work, either giving an error message or freezing the program until closing it. So one of the main reasons for upgrading is useless. Pity the development team did not spend more time on actual intellegence to get the program working and less on AI for marketing reasons.

[defaultq4rlldh2bon5]

I'm not going to be too mean to the developers on this but someone forgot to do some kind of QC testing for this release. 😕 

Going back to the previous version has worked, thank god.. I have work to do. 

[ACN]

how do I go back to the previous version?

[jasander77]

And to think I was actually considering updating this time after reverting back to 21.1.3 after the 21.2.1. update. I thought breaking the Adjustment Layers was bad. But this ... there are no words. Glad I checked first. 🤦🏻‍:male_sign:

[Khenikandzha]

Previously i was trusting Adobe and had no issues with any installed software. It is kinda sad to see this failure, i can accept it from Luminar, but Adobe...I am sorry..