P: PS v24.2 update fail on Mac M2 - error 183 <edited-kglad>

[roberts33286217]

Photoshop update to v24.2 fails on my M2 Mac mini and then corrupts my currently installed version (it does not open and displays error saying elements of the app are missing). I had to reinstall v24.1.

[Sheila28990689093u]

My 24.3 update won't show image files! I keep getting a white background that flashing so fast it hurts my eyes! I can play audio files, but no images! After an hour the version now keeps crashing when I open v 24.3!

[kglad]

@Sheila28990689093u 

you should start a thread in the ps forum

[Kerry Jr]

Me too. I do not want to install Rosetta on my new mac m2. You would think Adobe, being such a large company, would have this fixed or at least in big bold letters before you buy it and download creative cloud that Rosetta is needed and/or if you are running a M2 chip that the latest version of PS will not work. I am canceling my subscription. I much rather put my money and my company's money into a rock-solid solution. Having to install Rosetta feels like a "Jerry-Rig".  C'mon adobe, seriously adobe? seriously! 

[kglad]

@Kerry Jr 

try the 24.3 version when it becomes available.

[Kerry Jr]

Thx but I have no confidence in Adobe at this point. Thx anyways 🙂 

[kglad]

@Kerry Jr 

you're welcome 

[Nigel_Freeman]

Hey Kerry, i do not know when exactly but Photoshop v24.3 it's available at least since yesterday and it's working fine on Mac M2 without rosetta. 

if you are trying to install photoshop from Creative Cloud Website, just close your browser and open Creative Cloud Dektop app, try to install photoshop from there

maybe the link on creative cloud website prmpt you to v24.2 installation, don't know. 

[Flawless_Wizard15B9]

That's good news, Nigel.  Thank you.

[roman.k]

Hi Nigel, nice to hear we have a fix. Could you please find out for me (the OP) what the correct procedure is my case?

Installed and working version: 24.2.0

Not showing as installed in Creative Suite App 

In other words the Suite App gives me the option to install, but is not aware of it on the system, so no uninstall or update is available. I have no idea how this happened. I'm on a brand new Mac Studio and haven't done anything special.

I would like to get it back in order without leaving any orphan files scattered around the system.

Thanks! Roman K.

[kglad]

@roman.k 

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

[Nigel_Freeman]

Hey Roman, that's a different issue
Sounds like your Creative Cloud Desktop app it's not synced with your device. 
Follow @kglad  steps and you should resolve. 

in case those steps does't resolve, you can also try using our cleaner tool to remove Creative Cloud app installed on you device: 
https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

just be sure to reboot your device after uninstalled the app in case you will use the CleanerTool 
after the reboot just try with a new installer from here: 

https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

[Leny28934990damy]

Je ne parviens pas à faire la dernière mise à jour de Photoshop qui m'est proposée par Adobe (24.2).

Je travaille sur un Mac Book Pro (macOS Ventura, Apple M2 pro).

Chaque fois, le téléchargement échoue à la fin, sans message d'erreur.

Que dois-je faire? Comment y remédier?

Merci

[Kevin Stohlmeyer]

Hi @Leny28934990damy https://community.adobe.com/t5/photoshop-ecosystem-bugs/ps-v24-2-update-fail-on-mac-m2-error-183-lt-...

Try either updating to 24.3 (its a phased rollout so you may not see it today yet) or install Rosetta 2.

[roman.k]

I see my post has been merged...

Anyway, firstly let me thank you for your suggestions guys! Secondly, my issue got solved by installing a fresh new Photoshop via the CC app, which overwrote 24.2, shows 24.3, and correctly syncs to the CC app. Cmd+R repair option didn't help and the option to repair via the uninstaller app as suggested brought up the rosetta dialog, installing which is exactly what I have been trying to avoid in the first place. 

If there are others who want to avoid rosetta for now, this worked for me. Mac still clean of emulation layers. 🙂

[Kerry Jr]

I was trying to install it from the Creative Cloud app on MacOS ventura and it fails at 90% during installation and Adobe support told me to just install the last (older) version of the app. I understand that is a work around but I have a hard time paying for something that doesn't 100% work. Thanks again for your help 🙂 

[kglad]

@Kerry Jr 

do you have a current question?

[Michael30529462w753]

I am seeing the same issue/error with Adobe Photoshop 24.5 and 24.6 Universal (and Silicon) when generating a package installer via AdminConsole for an M2 install.  Only solution that worked was using 24.1 (I didn't try any other version since I saw someone post and another person verify that 24.1 worked for them)