Participant

Question

Photomerge Crashes Photoshop on Windows

Forum|Forum|3 years ago
July 18, 2022
7 replies
4416 views

This issue has suddenly cropped up on my machine..... Windows 10, current ver of Photoshop. It freezes when photomerge is clicked ...also when system info is clicked from the help menu. I'll attach a link to the dumpfile if its helpful:

https://www.dropbox.com/s/h70ksizosgzd9zd/Photoshop.DMP?dl=0

Windows

This topic has been closed for replies.

S

Spirograph

Inspiring

There is a longer thread with more discussion about Photomerge locking up Photoshop completely, and the same seems to happen with System Info on the Help menu. It's happening to me with an HP Envy Laptop. From what I've seen with others reporting in, HP hardware seems to be a common factor for people experiencing the freeze.

This problem still exists in the latest version of PS released in Sept 2024.

https://community.adobe.com/t5/photoshop-ecosystem-discussions/photoshop-freezing-when-attempting-to-photomerge-and-get-system-info/m-p/14873606#M830768

F

francyberne

Participant

i use Windows 10 Version 22H2 x64

hi when i try to do focus stacking with photo 2024, it freeze the problem, it doesn't go

first i use: FILE - AUTOMATIZE - PHOTOMERGE ( and it works)

then when i use "automatic layer blending", it doens't work,

if i do the same steps with photo 2021 works properly, can you help me? thanks

P

Pedro25350304etze

Participant

Glad to see that after 1 year, the same issue still persists...

🤦

M

Marc329205411b41

Participant

I also have this issue. Sad that it's not been fixed yet but glad to see it's a known issue. A fix would be very welcome. I too have tried all the things suggested here and no luck. The pc is brand new and an i9 13900k with a Geforce 4070ti with 64gb memory and 1tb of storage space so I doubt it's running out of anything on the hardware side!

matth30899152

Participant

Hi, I've been experiencing the same issue. Has this issue been resolved?

D

default7qgcnmpejlqu

Participant

Same here for two years now.

Honestly this is getting ridicoulous...

J

Jake Charlson

Inspiring

I'm having this same issue. I just installed Cloud and Photoshop on a new computer today. Haven't made any changes to any settings and Photomerge is the first thing I tried to do after opening the new installation.

It's not crashing Photoshop so much as it is freezing it up. If you go to File > Automate and click on Photomerge, the application freezes up and becomes entirely unresponsive. Just clicking on Photomerge in the menu is what's causing the problem, it's not launching a dialogue box to select images to merge. The only way out is to go to Task Manager and force quit the program. I have not had any issue opening any files or completing any other operations in Photoshop, Photomerge is the only issue I've found.

I updated my Geforce RTX 3060 graphics drivers to the latest stable release from the Nvidia website and restarted after running into this problem and that did not fix the problem. There are no Errors or Warnings listed in the Event Viewer.

J

Jake Charlson

Inspiring

I just went back and installed previous versions of Photoshop, about 10 of them back to 22.0, and am having the same issue with all versions. I've also gone into Preferences and unchecked Use Graphics Processor and Multithreaded Compositing, just to see if those made a difference and they did not change anything.

My Scratch Disk as 346GB available and Photoshop has a little more than 8GB of RAM allocated, so those shouldn't be causing issues.

Sameer K

Community Manager

Hi Jake,

Thanks for sharing these details. We're here to help.

Could you please share a few sample images you use in Photomerge? Could you please share the system info of Photoshop from Help > System info > Copy & paste into a text document > upload to Creative Cloud files (https://assets.adobe.com/files) and share with us?

Have you tried resetting Photoshop's preferences as recommended in my response above & @josephlavine's response?

Try step 7 in this article to set the default GPU for Photoshop to High-performance (Nvidia 3060): https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html

We hope to hear from you soon.

Thanks!
Sameer K

josephlavine

Community Expert

The first item that I suggest trying is resetting Photoshop's Preferences.

Warmly/j

L

lawrencew59674524Author

Participant

Thanks for this and I did try it to no avail.

again, thanks

Sameer K

Community Manager

Hi Lawrence,

Thanks for reaching out. Sorry for the trouble. If you can clarify a few things for me, we can get to the bottom of this.

Does Photoshop freeze with a specific document, or does it just freeze when you open any documents?

Has this happened since a recent update of the operating system, graphics drivers, or Photoshop?

Have you tried any troubleshooting steps?

Go to the location of the preference folder mentioned below and rename it to backup.

https://helpx.adobe.com/photoshop/using/preferences.html

Windows 10/11: Users/[user name]/AppData/Roaming/Adobe/Adobe Photoshop [version]/Adobe Photoshop [version] Settings
Rename the Adobe Photoshop folder by adding a .old at the end. (Adobe Photoshop 2022 > Rename > Adobe Photoshop 2022. old)

This will give a fresh start to Photoshop as a fresh install.

If Photoshop still crashes, please open Event Viewer from Windows Search.

Go to Windows Logs > Application Logs & look for Error & Warning logs.
Share the log related to Photoshop's crash instance with us.

We hope to hear from you soon.

Thanks!
Sameer K

J

Jake Charlson

Inspiring

I clicked on the wrong reply button - my message below was meant to be in response to you.

🤦

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