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Heiztower
Heiztower
Participant
December 9, 2017
Answered

Photoshop 2018 Crash after start with Bluescreen

  • December 9, 2017
  • 1 reply
  • 989 views

Hello Guys,

i have a big problem... i got a new pc that i build myself.

specs:

Motherboard Intel Prime x299-Delux

Intel Core i9-7920X

Asus GTX 1080 Ti

Samsung 960 PRO NVMe SSD

Samsung 850 EVO

Windows 10 pro

I install ps with lightroom, open lightroom first and it starts with no probs. But if i open PS it crashes everytime and ends in a bluescreen.

Now i got this message ...

<?xml version="1.0"?>

<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">

<crashreport serviceVersion="1.6.1" clientVersion="1.6.1" applicationName="Adobe Photoshop CC" applicationVersion="19.0" build="20171103.r.190">

<time year="2017" month="12" day="9" hour="13" minute="10" second="45"/>

<user guid="c89123f7-35c1-4a5e-aa09-e9fb1d4b0749"/>

<system platform="Windows 10 Pro" osversion="10.0" osbuild="16299" applicationlanguage="en-us" userlanguage="de-DE" oslanguage="de-DE" ram="32435" machine="Intel(R) Core(TM) i9-7920X CPU @ 2.90GHz" model="Intel64 Family 6 Model 85 Stepping 4" cpuCount="24" cpuType="8664" cpuFreq="2904 MHz"/>

<crash exception="EXCEPTION_UNKNOWN" instruction="0x00007FFA34243FB8">

<backtrace crashedThread="0">

<thread index="0">

<stackStatement index="0" address="0x00007FFA34243FB8" symbolname="RaiseException"/>

<stackStatement index="1" address="0x00007FFA053444F2" symbolname="CxxThrowException"/>

<stackStatement index="2" address="0x00007FF62491F0C5" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map&#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>

<stackStatement index="3" address="0x00007FF6252511AF" symbolname="boost::archive::detail::pointer_oserializer&#60;boost::archive::xml_oarchive,dbrush_000011011100::Modeler&#62;::save_object_ptr"/>

<stackStatement index="4" address="0x00007FFA0534C2E0" symbolname="_C_specific_handler"/>

<stackStatement index="5" address="0x00007FFA05342A23" symbolname="_FrameUnwindFilter"/>

<stackStatement index="6" address="0x00007FFA37B341C3" symbolname="RtlCaptureContext"/>

<stackStatement index="7" address="0x00007FF62460934A" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map&#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>

<stackStatement index="8" address="0x00007FF624609E25" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map&#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>

<stackStatement index="9" address="0x00007FF624609E54" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map&#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>

<stackStatement index="10" address="0x00007FF624605C33" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map&#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>

<stackStatement index="11" address="0x00007FF6249CA470" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map&#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>

<stackStatement index="12" address="0x00007FF6249C9655" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map&#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>

<stackStatement index="13" address="0x00007FF6249CA2AE" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map&#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>

<stackStatement index="14" address="0x00007FF6249CD33C" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map&#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>

<stackStatement index="15" address="0x00007FF6249C9602" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map&#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>

<stackStatement index="16" address="0x00007FF6249DB7C5" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map&#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>

<stackStatement index="17" address="0x00007FF6249BE180" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map&#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>

<stackStatement index="18" address="0x00007FF62506B9A7" symbolname="boost::archive::detail::pointer_oserializer&#60;boost::archive::xml_oarchive,dbrush_000011011100::Modeler&#62;::save_object_ptr"/>

<stackStatement index="19" address="0x00007FFA36E21FE4" symbolname="BaseThreadInitThunk"/>

<stackStatement index="20" address="0x00007FFA37AFEF91" symbolname="RtlUserThreadStart"/>

</thread>

</backtrace>

<registerSet>

<register name="RAX" value="0x000000C5C1D7C540"/>

<register name="RBX" value="0x0000000000009E08"/>

<register name="RCX" value="0x00007FFA37BD8A84"/>

<register name="RDX" value="0x00007FFA37BDAF0C"/>

<register name="RSI" value="0x00007FF6265E2978"/>

<register name="RDI" value="0x000000C5C1D7D2F0"/>

<register name="RSP" value="0x000000C5C1D7C370"/>

<register name="RBP" value="0x000000C5C1D7C4B0"/>

<register name="RIP" value="0x00007FFA34243FB8"/>

<register name="EFL" value="0x0000000000000206"/>

<register name="LastExceptionToRip" value="0x00007FF624A12CE9"/>

<register name="LastExceptionFromRip" value="0x00007FFA37A9C2BE"/>

</registerSet>

<binaryImageSet>

<binaryImage start="0x00007FF61B530000" end="0x00007FF628131000" path="adobe\Photoshop.exe"/>

<binaryImage start="0x00007FFA37A90000" end="0x00007FFA37C70000" path="ntdll.dll"/>

<binaryImage start="0x00007FFA36E10000" end="0x00007FFA36EBE000" path="kernel32.dll"/>

<binaryImage start="0x00007FFA34230000" end="0x00007FFA34496000" path="KERNELBASE.dll"/>

<binaryImage start="0x00007FFA321B0000" end="0x00007FFA32237000" path="apphelp.dll"/>

<binaryImage start="0x00007FFA050C0000" end="0x00007FFA05116000" path="AcGenral.dll"/>

<binaryImage start="0x00007FFA34FD0000" end="0x00007FFA3506D000" path="msvcrt.dll"/>

<binaryImage start="0x00007FFA371E0000" end="0x00007FFA3723B000" path="sechost.dll"/>

<binaryImage start="0x00007FFA36EC0000" end="0x00007FFA36FDF000" path="rpcrt4.dll"/>

<binaryImage start="0x00007FFA34F70000" end="0x00007FFA34FC1000" path="shlwapi.dll"/>

<binaryImage start="0x00007FFA350D0000" end="0x00007FFA353D8000" path="combase.dll"/>

<binaryImage start="0x00007FFA34000000" end="0x00007FFA340F6000" path="ucrtbase.dll"/>

<binaryImage start="0x00007FFA341B0000" end="0x00007FFA34222000" path="bcryptPrimitives.dll"/>

<binaryImage start="0x00007FFA357E0000" end="0x00007FFA35808000" path="gdi32.dll"/>

<binaryImage start="0x00007FFA344A0000" end="0x00007FFA34634000" path="gdi32full.dll"/>

<binaryImage start="0x00007FFA33EF0000" end="0x00007FFA33F8B000" path="msvcp_win.dll"/>

<binaryImage start="0x00007FFA373B0000" end="0x00007FFA3753F000" path="user32.dll"/>

<binaryImage start="0x00007FFA33F90000" end="0x00007FFA33FB0000" path="win32u.dll"/>

<binaryImage start="0x00007FFA36FE0000" end="0x00007FFA37129000" path="ole32.dll"/>

<binaryImage start="0x00007FFA35920000" end="0x00007FFA36D57000" path="shell32.dll"/>

<binaryImage start="0x00007FFA33FB0000" end="0x00007FFA33FFA000" path="cfgmgr32.dll"/>

<binaryImage start="0x00007FFA36D60000" end="0x00007FFA36E06000" path="SHCore.dll"/>

<binaryImage start="0x00007FFA34810000" end="0x00007FFA34F57000" path="windows.storage.dll"/>

<binaryImage start="0x00007FFA35730000" end="0x00007FFA357D1000" path="advapi32.dll"/>

<binaryImage start="0x00007FFA33E00000" end="0x00007FFA33E11000" path="kernel.appcore.dll"/>

<binaryImage start="0x00007FFA33E20000" end="0x00007FFA33E6C000" path="powrprof.dll"/>

<binaryImage start="0x00007FFA33DE0000" end="0x00007FFA33DFB000" path="profapi.dll"/>

<binaryImage start="0x00007FFA33CE0000" end="0x00007FFA33D10000" path="sspicli.dll"/>

<binaryImage start="0x00007FFA33D10000" end="0x00007FFA33D39000" path="userenv.dll"/>

<binaryImage start="0x00007FFA14AE0000" end="0x00007FFA14AFB000" path="mpr.dll"/>

<binaryImage start="0x00007FFA371B0000" end="0x00007FFA371DD000" path="imm32.dll"/>

<binaryImage start="0x00007FFA35810000" end="0x00007FFA3587C000" path="ws2_32.dll"/>

<binaryImage start="0x00007FFA2B9F0000" end="0x00007FFA2BB8C000" path="GdiPlus.dll"/>

<binaryImage start="0x00007FFA28C40000" end="0x00007FFA28CD7000" path="mscms.dll"/>

<binaryImage start="0x00007FFA054E0000" end="0x00007FFA055FE000" path="opengl32.dll"/>

<binaryImage start="0x00007FFA2B960000" end="0x00007FFA2B9E6000" path="winspool.drv"/>

<binaryImage start="0x00007FFA2CCD0000" end="0x00007FFA2CDAE000" path="winhttp.dll"/>

<binaryImage start="0x00007FFA053B0000" end="0x00007FFA054DF000" path="adobe\AdbePM.dll"/>

<binaryImage start="0x00007FFA05360000" end="0x00007FFA053A3000" path="adobe\CRClient.dll"/>

<binaryImage start="0x00007FFA04FD0000" end="0x00007FFA050B6000" path="adobe\opencv_calib3d249.dll"/>

<binaryImage start="0x00007FFA04D50000" end="0x00007FFA04FC2000" path="adobe\opencv_core249.dll"/>

<binaryImage start="0x00007FFA04A90000" end="0x00007FFA04D42000" path="adobe\opencv_imgproc249.dll"/>

<binaryImage start="0x00007FFA04A20000" end="0x00007FFA04A8D000" path="adobe\opencv_video249.dll"/>

<binaryImage start="0x0000000065170000" end="0x00000000652AF000" path="adobe\icucnv40.dll"/>

<binaryImage start="0x00007FFA04910000" end="0x00007FFA04A1D000" path="adobe\adobe_caps.dll"/>

<binaryImage start="0x00007FFA04680000" end="0x00007FFA047ED000" path="adobe\AdobeXMPFiles.dll"/>

<binaryImage start="0x00007FFA04890000" end="0x00007FFA0490A000" path="adobe\VulcanControl.dll"/>

<binaryImage start="0x00007FFA047F0000" end="0x00007FFA0488A000" path="adobe\VulcanMessage5.dll"/>

<binaryImage start="0x00007FFA04630000" end="0x00007FFA04674000" path="adobe\tbb.dll"/>

<binaryImage start="0x000000006A000000" end="0x000000006A964000" path="adobe\cg.dll"/>

<binaryImage start="0x00007FFA37990000" end="0x00007FFA37A55000" path="oleaut32.dll"/>

<binaryImage start="0x00007FFA045C0000" end="0x00007FFA0462C000" path="adobe\ahclient.dll"/>

<binaryImage start="0x0000000065080000" end="0x000000006516E000" path="adobe\AXEDOMCore.dll"/>

<binaryImage start="0x00007FFA042D0000" end="0x00007FFA045B7000" path="adobe\amtlib.dll"/>

<binaryImage start="0x00007FFA03DC0000" end="0x00007FFA042CE000" path="adobe\MPS.dll"/>

<binaryImage start="0x00007FFA37540000" end="0x00007FFA3798E000" path="setupapi.dll"/>

<binaryImage start="0x00007FFA03C10000" end="0x00007FFA03DC0000" path="adobe\AdobeLinguistic.dll"/>

<binaryImage start="0x00007FFA02560000" end="0x00007FFA02ADE000" path="adobe\PlugPlugOwl.dll"/>

<binaryImage start="0x00007FFA05280000" end="0x00007FFA052A9000" path="adobe\CITThreading.dll"/>

<binaryImage start="0x00007FFA03B40000" end="0x00007FFA03C03000" path="adobe\ExtendScript.dll"/>

<binaryImage start="0x00007FFA34640000" end="0x00007FFA3480E000" path="crypt32.dll"/>

<binaryImage start="0x00007FFA03A80000" end="0x00007FFA03B36000" path="adobe\SCCore.dll"/>

<binaryImage start="0x00007FFA33E70000" end="0x00007FFA33E82000" path="msasn1.dll"/>

<binaryImage start="0x00007FFA02F80000" end="0x00007FFA0300C000" path="adobe\manta.dll"/>

<binaryImage start="0x00007FFA03010000" end="0x00007FFA0329C000" path="adobe\AdobeOwl.dll"/>

<binaryImage start="0x0000000065070000" end="0x000000006507F000" path="adobe\dnssd.dll"/>

<binaryImage start="0x00007FFA02EE0000" end="0x00007FFA02F7C000" path="msvcp140.dll"/>

<binaryImage start="0x00007FFA05340000" end="0x00007FFA05356000" path="VCRUNTIME140.dll"/>

<binaryImage start="0x00007FFA03A50000" end="0x00007FFA03A7C000" path="glu32.dll"/>

<binaryImage start="0x00007FFA32C50000" end="0x00007FFA32CFF000" path="dxgi.dll"/>

<binaryImage start="0x00007FFA33400000" end="0x00007FFA33439000" path="IPHLPAPI.DLL"/>

<binaryImage start="0x00007FFA33940000" end="0x00007FFA33965000" path="bcrypt.dll"/>

<binaryImage start="0x00007FFA02510000" end="0x00007FFA02554000" path="adobe\tbbmalloc.dll"/>

<binaryImage start="0x00007FFA235A0000" end="0x00007FFA23768000" path="dbghelp.dll"/>

<binaryImage start="0x00007FF9FD8B0000" end="0x00007FF9FE3CA000" path="adobe\svml_dispmd.dll"/>

<binaryImage start="0x00007FF9FEC60000" end="0x00007FF9FEFB7000" path="adobe\libmmd.dll"/>

<binaryImage start="0x00007FFA02460000" end="0x00007FFA02504000" path="adobe\opencv_flann249.dll"/>

<binaryImage start="0x00007FF9FF820000" end="0x00007FF9FF8F6000" path="adobe\opencv_features2d249.dll"/>

<binaryImage start="0x00007FFA24650000" end="0x00007FFA246F6000" path="msvcp120.dll"/>

<binaryImage start="0x00007FFA25950000" end="0x00007FFA25A3F000" path="msvcr120.dll"/>

<binaryImage start="0x00007FFA21030000" end="0x00007FFA21415000" path="msi.dll"/>

<binaryImage start="0x00007FF9FF5E0000" end="0x00007FF9FF71E000" path="adobe\AdobeXMP.dll"/>

<binaryImage start="0x00007FFA1C020000" end="0x00007FFA1C354000" path="wininet.dll"/>

<binaryImage start="0x00007FF9FF470000" end="0x00007FF9FF5D9000" path="adobe\AIDE.dll"/>

<binaryImage start="0x00007FFA33850000" end="0x00007FFA3385B000" path="CRYPTBASE.DLL"/>

<binaryImage start="0x00000000009D0000" end="0x0000000000A45000" path="adobe\cgGL.dll"/>

<binaryImage start="0x0000027FFC720000" end="0x0000027FFD467000" path="adobe\icudt40.dll"/>

<binaryImage start="0x00007FFA12EB0000" end="0x00007FFA12F15000" path="ninput.dll"/>

<binaryImage start="0x00007FFA2F7F0000" end="0x00007FFA2F7FA000" path="version.dll"/>

<binaryImage start="0x00007FFA0F530000" end="0x00007FFA0F549000" path="cldapi.dll"/>

<binaryImage start="0x00007FFA1DD60000" end="0x00007FFA1DDA4000" path="aepic.dll"/>

<binaryImage start="0x00007FFA2DED0000" end="0x00007FFA2DEDA000" path="fltLib.dll"/>

<binaryImage start="0x00007FFA33830000" end="0x00007FFA33847000" path="cryptsp.dll"/>

<binaryImage start="0x00007FFA32F20000" end="0x00007FFA32F51000" path="ntmarta.dll"/>

<binaryImage start="0x00007FFA323D0000" end="0x00007FFA32465000" path="uxtheme.dll"/>

<binaryImage start="0x00007FFA33280000" end="0x00007FFA332B3000" path="rsaenh.dll"/>

<binaryImage start="0x00007FFA28130000" end="0x00007FFA28399000" path="comctl32.dll"/>

<binaryImage start="0x00007FFA02350000" end="0x00007FFA023A2000" path="sti.dll"/>

<binaryImage start="0x00007FFA355A0000" end="0x00007FFA35707000" path="msctf.dll"/>

<binaryImage start="0x00007FFA35880000" end="0x00007FFA3591E000" path="clbcatq.dll"/>

<binaryImage start="0x00007FFA26000000" end="0x00007FFA2600A000" path="wiatrace.dll"/>

<binaryImage start="0x0000027FFE8B0000" end="0x0000027FFEA2F000" path="adobe\Photoshop.dll"/>

<binaryImage start="0x0000027FFEA30000" end="0x0000027FFECD5000" path="adobe\PSViews.dll"/>

<binaryImage start="0x0000027FFD690000" end="0x0000027FFD693000" path="adobe\PSArt.dll"/>

<binaryImage start="0x00007FFA31220000" end="0x00007FFA317D8000" path="d2d1.dll"/>

<binaryImage start="0x00007FFA1A0A0000" end="0x00007FFA1A3AF000" path="DWrite.dll"/>

<binaryImage start="0x00007FFA32690000" end="0x00007FFA326BA000" path="dwmapi.dll"/>

<binaryImage start="0x00007FFA0FAC0000" end="0x00007FFA0FB0F000" path="dataexchange.dll"/>

<binaryImage start="0x00007FFA31AA0000" end="0x00007FFA31BE2000" path="dcomp.dll"/>

<binaryImage start="0x00007FFA30F30000" end="0x00007FFA31212000" path="d3d11.dll"/>

<binaryImage start="0x00007FFA32780000" end="0x00007FFA328FB000" path="twinapi.appcore.dll"/>

<binaryImage start="0x00007FFA32930000" end="0x00007FFA32950000" path="rmclient.dll"/>

</binaryImageSet>

<dumpType>

Mini

</dumpType>

</crash>

</crashreport>

Can some one help me? I cant start ps 2018, 2017 or 2015 all crashes in an bluescreen

THX to all!!

    This topic has been closed for replies.
    Correct answer

    Take a look at this thread and scroll down to this bit see if that helps

    22.0.1: Crash Report Service Stopped Working

    "First of all go to properties of CRWindowsClientService which is located in C:\Program Files\Adobe\Adobe Photoshop CC 2018 and give the privilege level to run the program as an administrator."

    1 reply

    A
    Anonymous
    December 9, 2017

    Hi

    Can you go to the event viewer and take a look at the application error log

    To access evert viewer you can either type eventvwr on the Windows 10 start button or in the run command in Windows 7, you can also access it by going in Control Panel and Administrative Tools

    You can filter the log by right clicking on Application and selecting Filter Current Log and then but a check mark here

    Click OK and look for an error relating to Photoshop

    Once you find the error double click in it to open in up and click on the copy button, this will copy the info into the clipboard

    Then just paste the info here

    Heiztower
    HeiztowerAuthor
    Participant
    December 10, 2017

    Hello,

    Protokollname: Application

    Quelle:        Application Error

    Datum:         09.12.2017 13:57:08

    Ereignis-ID:   1000

    Aufgabenkategorie:(100)

    Ebene:         Fehler

    Schlüsselwörter:Klassisch

    Benutzer:      Nicht zutreffend

    Computer:      DESKTOP-DEQ362H

    Beschreibung:

    Name der fehlerhaften Anwendung: CRWindowsClientService.exe, Version: 1.6.1.0, Zeitstempel: 0x59b6762b

    Name des fehlerhaften Moduls: CRWindowsClientService.exe, Version: 1.6.1.0, Zeitstempel: 0x59b6762b

    Ausnahmecode: 0xc0000005

    Fehleroffset: 0x0000000000014c2b

    ID des fehlerhaften Prozesses: 0x1148

    Startzeit der fehlerhaften Anwendung: 0x01d370ed386b7a35

    Pfad der fehlerhaften Anwendung: C:\Program Files\Adobe\Adobe Photoshop CC 2018\CRWindowsClientService.exe

    Pfad des fehlerhaften Moduls: C:\Program Files\Adobe\Adobe Photoshop CC 2018\CRWindowsClientService.exe

    Berichtskennung: c473b9d3-175b-4bec-9718-e5cca22d85bd

    Vollständiger Name des fehlerhaften Pakets:

    Anwendungs-ID, die relativ zum fehlerhaften Paket ist:

    Ereignis-XML:

    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

      <System>

        <Provider Name="Application Error" />

        <EventID Qualifiers="0">1000</EventID>

        <Level>2</Level>

        <Task>100</Task>

        <Keywords>0x80000000000000</Keywords>

        <TimeCreated SystemTime="2017-12-09T12:57:08.421368600Z" />

        <EventRecordID>7253</EventRecordID>

        <Channel>Application</Channel>

        <Computer>DESKTOP-DEQ362H</Computer>

        <Security />

      </System>

      <EventData>

        <Data>CRWindowsClientService.exe</Data>

        <Data>1.6.1.0</Data>

        <Data>59b6762b</Data>

        <Data>CRWindowsClientService.exe</Data>

        <Data>1.6.1.0</Data>

        <Data>59b6762b</Data>

        <Data>c0000005</Data>

        <Data>0000000000014c2b</Data>

        <Data>1148</Data>

        <Data>01d370ed386b7a35</Data>

        <Data>C:\Program Files\Adobe\Adobe Photoshop CC 2018\CRWindowsClientService.exe</Data>

        <Data>C:\Program Files\Adobe\Adobe Photoshop CC 2018\CRWindowsClientService.exe</Data>

        <Data>c473b9d3-175b-4bec-9718-e5cca22d85bd</Data>

        <Data>

        </Data>

        <Data>

        </Data>

      </EventData>

    </Event>

    this is the error Code

    A
    Anonymous
    Correct answer
    December 10, 2017

    Take a look at this thread and scroll down to this bit see if that helps

    22.0.1: Crash Report Service Stopped Working

    "First of all go to properties of CRWindowsClientService which is located in C:\Program Files\Adobe\Adobe Photoshop CC 2018 and give the privilege level to run the program as an administrator."

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