Welcome Dialog

Welcome to the Community!

We have a brand new look! Take a tour with us and explore the latest updates on Adobe Support Community.


Photoshop 2020 Blank work-space issue: Black Screen

Community Beginner ,
Nov 14, 2019 Nov 14, 2019

Copy link to clipboard

Copied

I can't seem to open any files or start any new docs in the new update, I had no issues with the previous version and now that I updated I have this plain black screen regardless of what I do? How do I get my art board and images back?Screen Shot 2019-11-14 at 4.18.02 pm.png

 

{Thread renamed by moderator}

TOPICS
Bug, How to, Mac, Performance, Problem or error

Views

62.9K

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 2 Correct answers

Community Beginner , Nov 14, 2019 Nov 14, 2019
Ok thanks I tried that but it didn't work so I have just uninstalled the new photoshop and put the older version back in and it's fine now.

Likes

Translate

Translate
Adobe Employee , Feb 06, 2020 Feb 06, 2020

Likes

Translate

Translate
Adobe Employee ,
Nov 14, 2019 Nov 14, 2019

Copy link to clipboard

Copied

Hi Shanan,

That shouldn't be happening, let's make it right.

Could you please try resetting the preferences of Photoshop and let us know if it helps

https://helpx.adobe.com/photoshop/using/preferences.html

 

Note: Make sure that you back up all your custom presets, brushes and actions before restoring Photoshop's preferences. Migrate presets, actions, and settings

 

Regards,
Sahil

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Nov 14, 2019 Nov 14, 2019

Copy link to clipboard

Copied

Ok thanks I tried that but it didn't work so I have just uninstalled the new photoshop and put the older version back in and it's fine now.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 15, 2019 Nov 15, 2019

Copy link to clipboard

Copied

I'm having the exact same issue. I also just updated to photoshop 2020. On an older iMac running high sierra. 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 19, 2019 Nov 19, 2019

Copy link to clipboard

Copied

Solved: Go to Prefrences> Performance> Advance settings> then uncheck 'use graphics processor'

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 22, 2019 Nov 22, 2019

Copy link to clipboard

Copied

Brilliant I have to say I was getting quite annoyed that nothing would display. Think Adobe could do with having a popup suggesting this when you first open the software after the update and save people a headache!

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 24, 2019 Nov 24, 2019

Copy link to clipboard

Copied

You're the best. Thank you!

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Dec 18, 2019 Dec 18, 2019

Copy link to clipboard

Copied

Same problem. Thanks immensly, this worked!!

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 01, 2020 Jan 01, 2020

Copy link to clipboard

Copied

ugh thank you sooooo much I was getting so annoyed and was about to reinstall the old version but wanted to check to see if I was the only one having issues!

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 07, 2020 Jan 07, 2020

Copy link to clipboard

Copied

Thanks a bunch, it solved it for me

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 15, 2020 Jan 15, 2020

Copy link to clipboard

Copied

Thank You! and thank goodness for this support community! I really get annoyed every time I update, anticipating what changes will mess up my flow...and this saved me. 😃

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 19, 2020 Jan 19, 2020

Copy link to clipboard

Copied

Brilliant, worked for me. Adobe are the masters of putting out a broken product, can't believe it's been 2 months since this was first brought up and me having downloaded 2020 yesterday is not getting a version with a fix.

Thanks for wasting more of my time Adobe, I think I'll be switching soon.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 20, 2020 Jan 20, 2020

Copy link to clipboard

Copied

Thank You so much! 
Saved my project and timeline 😄 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Feb 08, 2020 Feb 08, 2020

Copy link to clipboard

Copied

This worked for me, but I'd rather like Photoshop to be using my graphics card as it's far more powerful than my processor, so is there a way I can not have the blank screen while being able to use my GPU? Thanks a lot.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Feb 16, 2020 Feb 16, 2020

Copy link to clipboard

Copied

Brilliant thank you! 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Feb 18, 2020 Feb 18, 2020

Copy link to clipboard

Copied

I would like to track down the specifics that trigger this issue for engineering. For the folks who are disabling the Graphics Processor, what specific version of macOS are you on? What graphics card/model? What is it specific to a certain type of document (artboards?16-bit vs 8bit? Color mode?) The more specific the better. Feel free to post system info (Help > System Info) and a link to a file you're having trouble with.


Senior Product Manager - Customer Advocacy - Digital Imaging

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
May 04, 2020 May 04, 2020

Copy link to clipboard

Copied

Hi Jeffery. I just bought a new Macbook Air 2020 with every single upgrade possible. And updated Photoshop today just shows black documents unless you turn of graphics processor. Is that expected? BTW, I worked on Acrobat for many years so hope Adobe is treating you well! Allan

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
May 05, 2020 May 05, 2020

Copy link to clipboard

Copied

I would expect that to work. Let me shoot you a private message so I can get specific system info from Photoshop.

 


Senior Product Manager - Customer Advocacy - Digital Imaging

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 25, 2021 May 25, 2021

Copy link to clipboard

Copied

i just had the same issue, it seems unchecking graphics processor box worked

not sure why it just changed though?

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Feb 17, 2020 Feb 17, 2020

Copy link to clipboard

Copied

Thank you! xxx

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Mar 03, 2020 Mar 03, 2020

Copy link to clipboard

Copied

thank you!!!!!!!!!

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Mar 08, 2020 Mar 08, 2020

Copy link to clipboard

Copied

Have also just sorted my problem with this! Thanks so much, you are so helpful.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Mar 13, 2020 Mar 13, 2020

Copy link to clipboard

Copied

This right here is the best solution. Thanks! What an annoying issue. 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Mar 24, 2020 Mar 24, 2020

Copy link to clipboard

Copied

thank you!  

I tried downloading 4 different images of basically the same thing because I thought PS was encountering some encrypted-copyright restriction on the files.  You very well may be my new favorite person.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Mar 28, 2020 Mar 28, 2020

Copy link to clipboard

Copied

Absolute Legend, thank you! 🙌🏾

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines