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Photoshop 2020 Blank work-space issue: Black Screen

Community Beginner ,
Nov 14, 2019 Nov 14, 2019

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I can't seem to open any files or start any new docs in the new update, I had no issues with the previous version and now that I updated I have this plain black screen regardless of what I do? How do I get my art board and images back?Screen Shot 2019-11-14 at 4.18.02 pm.png

 

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Bug, How to, Mac, Performance, Problem or error

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correct answers 2 Correct answers

Community Beginner , Nov 14, 2019 Nov 14, 2019
Ok thanks I tried that but it didn't work so I have just uninstalled the new photoshop and put the older version back in and it's fine now.

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Adobe Employee , Feb 06, 2020 Feb 06, 2020

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New Here ,
Feb 25, 2020 Feb 25, 2020

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This worked for me - MacBook Pro 2015 running High Sierra (10.13.6) with 16MB RAM and Intel Iris Graphics 6100 GPU.  I was using Photoshop CC 2018 prior to upgrading to Photoshop 2020 (Feb release).

 

Also, after clicking the lightest theme, I was able to go back to a darker theme and everything remained visible.  Best part is that the I was able to retain the GPU acceleration (including advanced).

 

A note to Adobe engineering - this seems like a first-time initialization problem after a new installation or upgrade from CC 2018 (don't know about 2019 - I skipped this release) to 2020.  This is a poor "first impression" experience of a new version - suggest figuring this one out soon if you want users to migrate to 2020.

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New Here ,
Apr 28, 2020 Apr 28, 2020

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Seconding this as a solution. On a brand new 16" Macbook Pro running Catalina 10.15.2. Was able to revert to original theme and all worked.

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Adobe Employee ,
Apr 30, 2020 Apr 30, 2020

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Are you saying toggling between these appearance options fixed it for you?

interfaceColor.jpg


Senior Product Manager - Customer Advocacy - Digital Imaging

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New Here ,
May 30, 2020 May 30, 2020

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yes! it works for me. i use dark mode and i change it to auto, i tried opening it and it work normally. i tried closing the program and change it back to dark mode and it still work.

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Community Beginner ,
Nov 04, 2020 Nov 04, 2020

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This did NOT work for me. 

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New Here ,
Jan 24, 2020 Jan 24, 2020

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I'm having the same problem. It usually occures when I open a second file or project and then go back to the original I opened. I then have to try to save my progress and shut down PS then reopen it.

Screen Shot 2020-01-14 at 4.14.06 PM.pngScreen Shot 2020-01-24 at 11.33.22 AM.png

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Adobe Employee ,
Feb 06, 2020 Feb 06, 2020

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If the document window is blank - see https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html

If the Home Screem is blank - See https://helpx.adobe.com/photoshop/kb/troubleshoot-home-screen-issues.html


Senior Product Manager - Customer Advocacy - Digital Imaging

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New Here ,
Jul 15, 2020 Jul 15, 2020

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None of the above really helps in my case - I have tried all the suggestins including resetting the PS preferences.

Only disabling the GPU entirely seems to help, howover that is not a solution seen that everything slowes down considerabley.

 

Running PS 21.2.0 on a 16" Macbook Pro with a AMD Radeon Pro 5500M 4 GB.

 

edit: just installed 21.1.3 and not problems there at all ¯\(°_o)/¯

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New Here ,
Feb 10, 2020 Feb 10, 2020

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It worked. Thank you!

 

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New Here ,
Mar 25, 2020 Mar 25, 2020

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How I fixed mine on on a 13" Retina Macbook Pro from 2015:

I just had to enable OpenCL in the advanced section of the Performance panel of the settings.

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New Here ,
Mar 29, 2020 Mar 29, 2020

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disregard-- i figured it out using pressing down on shift,option and command as soon as I launched PS and it worked per the video tutorial

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New Here ,
Mar 29, 2020 Mar 29, 2020

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solved - sorry i can't delete this

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New Here ,
Apr 22, 2020 Apr 22, 2020

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When I turned off the graphics processor, I could no longer use Liquify. Is there another solution to the black screen? 

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Community Beginner ,
Jul 14, 2020 Jul 14, 2020

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After dealing with this for a few weeks and trying lots of combinations between turning off graphic proccesor, Legacy compositing, etc; I found that (it's been only 20 minutes only so far) turning off the "Use native operating system GPU Acceleration" in the advanced settings from Graphic Processor, doesn't get me to a gray screen when switching apps. Give it a try.

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Community Beginner ,
Jul 14, 2020 Jul 14, 2020

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Abort!! as soon as I used text this was gone!

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Explorer ,
Jul 14, 2020 Jul 14, 2020

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Thanks for the update. Lol, yeah I know, I believe I did something simliar and I thought it was fixed but as soon as I used text, all h*ll broke loose again.

 

For now, I've been forced to revert back to PS 2019. Unfortunatley, for some reason I'm now unable to Save for Web out of 2019 after installing 2020.

 

Adobe has really damaged my ability to work and run my business with this latest update. Not everyone can just blow $2k–$8k on a new machine every time Adobe wants to update/add minor features. The core of the application doesn't even work anymore.

 

At this point, no clue how long it will be before I can even use the software we pay a hefty monthly subscription for.

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Explorer ,
Jul 19, 2020 Jul 19, 2020

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We've tried everything. I just uninstalled this bloated trash heap of an application. There are THOUSANDS of people complaining about this—here, Twitter, Reddit et al. What a giant piece of buggy garbage this release is. We will go back to using an older, stabler...dare I say "tested" "debugged" "professional" version of Photoshop but of course will be expected to diligently pay Adobe the same hefty monthly fee for this huge hassle.

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New Here ,
Jul 20, 2020 Jul 20, 2020

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I tried every proposed solution listed here and none of them worked, so I uninstalled the current version and installed an older version (21.1.3). Now I can finally see my files again while toggling between applications.  Pity that I have to stop using the newest version of Photoshop just to enable the most basic function there is -- viewing a file.

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New Here ,
Jul 21, 2020 Jul 21, 2020

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Exactly the same here - I cannot believe that Adobe has relesead a buggy piece of sotfware like that, and after all the people complaining about the issue, there has still not been a real solution.

 

Unbelivable.

 

 

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Community Beginner ,
Nov 06, 2020 Nov 06, 2020

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Same here.  Tried everything, spent 2 hrs chatting with Adobe (who also couldn't fix it)

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Community Beginner ,
Jul 21, 2020 Jul 21, 2020

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Apparently with the new release, everything seems fixed; hope yours got fixed too. Will report back if anything goes hell again.

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Explorer ,
Oct 22, 2020 Oct 22, 2020

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Apparently still an issue.  Installing newest version 22 caused this for me for the first time.  Came to community for answers and tried the first one found - update graphic driver.   Nvidia studio driver had a 10/20 update specifically for these new adobe versions so I updated.  After update the problem seemed fixed for one day.  Next day, same black screen on any image I try to open.

 

 

This is just silly.  I never knew others were having this problem with previous versions.  This is a first for me, black screens.  No, I'm not going to check a box that turns off my graphics card.  The G card is four months old.  

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Explorer ,
Oct 22, 2020 Oct 22, 2020

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glgpu[0].GLVersion="2.1"
glgpu[0].IsIntegratedGLGPU=0
glgpu[0].GLMemoryMB=8011
glgpu[0].GLName="GeForce RTX 2070 SUPER/PCIe/SSE2"
glgpu[0].GLVendor="NVIDIA"
glgpu[0].GLDriverVersion="27.21.14.5671"

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Explorer ,
Oct 22, 2020 Oct 22, 2020

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Deleting Preferences for vers 22 seems to have stopped the black screen.  At least for now.  We will see about tomorrow.

 

Wouldn't it be nice if the installer was aware that Preferences exist in the previous versions and be programmed to be ready to handle preferences known to hang the new version or "black screen" it.   None of us enjoy having to reset custom preferences, hot keys, etc.

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Community Beginner ,
Dec 16, 2020 Dec 16, 2020

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I don't know if this will help some folk but it might. I use a 2018 MacMini with two external eGPU enclosures containing two Radeon VII graphics cards...multiple monitors with an iPad Pro so I can mask etc using Apple Pencil. I am running the latest version of MacOS Big Sur. I also had this problem and tried the solutions here and some of my own. I eventually solved it by unchecking the Use External GPU option...under Finder Info...and ensuring that my main monitor was running off one of the external graphics cards.

 

This fixed the issue in both the prerelease and the latest stable one.

 

AFAB690D-4781-409D-A808-4AD2DAED22F2.jpegD8954EA8-1134-4867-8920-80ECDC6C140F.jpeg

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