Participant

Answered

Photoshop 2020 canvas "freezes" and remains on screen on Windows

Forum|Forum|6 years ago
January 25, 2020
29 replies
77726 views

I began noticing an issue where a portion of my canvas freezes when I zoom in, and remains stuck on the screen. I can move the canvas normally, the stuck portion can't be interacted with, and if I move the canvas, it goes underneath the frozen portion.

I've updated to the latest version, made sure my drivers are up to date, and the issue doesn't seem to appear with any other programs, drawing or otherwise. Just on Photoshop. Closing the program removes the frozen portion, so does dragging Photoshop from my Cintiq to my main screen.

I attached a file with an example of how it looks like, you can see the frozen canvas portion on the left side next to the toolbar.

{Thread title edited by moderator}

Correct answer Illyriel

It appears that reinstalling both Wacom Cintiq and GPU drivers fixed the issue for me!

J

JohnnySixed

Participant

Posting in March 2022 here, brand new Wacom , Win 11, Updated Photoshop, same issue.

It's almost random - as I've been drawing / panning / re-sizing canvas etc for about an hour, and inexplicably now, I can't pan the canvas once without it freezing and having close/reopen the application to get the PSD back.

All the same symptoms as above.

K

Kauê Watanabe

Participant

Yeah, me too.

It's been 2 years, and we still don't have a solution from Adobe. Only workarounds.
And it's about something huge, we gotta stop our productivity to restart Photoshop every time.

How can this still be an issue in all these years?

D

davidg93644855

Participating Frequently

Happy anniversary Kaue and everybody! Although the software is essentially useless unless you disable key features it fills me with joy that they have continued to offer countless useless new features for amatuers to play with while the professional community cant get simple fixes sorted to make the software usable.

Also funny how this discussion and others created on this same subject are still classed as solved. IT IS NOT SOLVED!!!

hnnhdraws

Participant

This has been happening to me constantly since November 2021 - none of these 'solutions' work. Adobe, please fix this. It's been 2 years since this thread was posted, and we all pay far too much money on subscriptions for this to have still not been fixed after 2 years.

Thank you

AlexBaum

Participant

The only thing that's worked for me is turning off "flick panning".

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PVerhoeven

Participating Frequently

This happens to me constantly. I really only need it for the smooth canvas resizing. Driver reinstalls did not help. My old CS5 copy does not have the issue.

kriskristferson

Participating Frequently

Has this been solved yet? I am closing and opening Photoshop 21 and 22 all the time to get back to my projects after zoomed in view freezes. Thanks

J

J453

Legend

It's likely your graphics card doesn't support the the latest native GPU api. Try this: Go to Preferences > Technology Previews... and check "Disable Native Canvas" - then restart Photoshop. Does the problem still occur?

kriskristferson

Participating Frequently

I am zoomed into a large image in Photoshop and the screen freezes. When I scroll to zoom or use the key commands to zoom I can see the scale values change on my window but the image doesn't change. I have had to close and open this file 5 or so times today.

AndrewTheGreat

Known Participant

Adobe Photoshop Version: 23.0.0 20211013.r.36 623993d x64

Latest video drivers.

Have the exact same issue here! From version to version!

Adobe, really, I talked to your tech support for 2 and a half hours. Do you know peaople working on you are incompetent? They are just useless! "Disable graphics card acceleration"? "Reset preferences"? "Try reporting this issue via the bug report page"? What are you, some third-country-tiny-company? Do you know people have been having this SOFTWARE issue for years?! Are you planning to fix it or is the AI-filters changing the sky are more important than just WORKING in your software?

PS: flick panning and disabling video card were useless for me.

романш68190929

Participant

Knock-knock from year 2021! This issue is still not fixed!

J

J453

Legend

If you go to Preferences > Tools... and Un-check "Enable Flick Panning" does it behave correctly?

D

davidg93644855

Participating Frequently

Possibly for some but then Flick Panning doesnt work. What function should we then disable to get flick panning working, haha. Sorry but you have to laugh about this or you would cry at this point. This has gone on so long for so many and 'flick panning' or 'disabling graphics card' being offered as the answer on multiple posts is not the answer. Its just removing a vital tool to get the wheels moving and the issue isnt being actually fixed by adobe.

T

tracys3604567

Participant

I am having the same issue. It freezes when moving, it freezes when zooming and it freezes when cropping! I have to restart photoshop every time, just closing the image doesn't work. I can't even retouch 1 image without this happening. Please provide a permanent fix instead of just putting a band-aid on it.

ElitePortraits

Participant

I found out a quick solution for me that is does not stop my work flow

Everytime this thing happens to you, make sure you have HISTORY label in your main panel, because then you can do this fast

Click 3 smallbars, and choose NEW DOCUMENT
Photoshop will open a new windows with the same document you are working on, fully functional.
Then you close the original one, and the copy, "save it as" overwriting the original
Done.
I know I know, this sucks, but it is the only way i found to refresh photoshop withou closing the program and continue working as usual.

ElitePortraits

Participant

Same issue, no matter wich version of photoshop 2020 im using, always the same problem. You guys literally are forcing me to downloand a pirate version of photoshop 2018. I´ve been paying you for almost 5 years every single month, with all the money we pay you, you should fix this issue INMEDIATELY.

M

MetalCheng

Participating Frequently

I am sorry to hear that...

have you ever tried to disable the flick panning option? Most of us here has tried this method and the problem goes away.

It is enabled by default, you can find in preferences -> tools -> enable flick panning (it is checked by default). Uncheck it and peace comes.

Hope this help..

Geoffrey 'Metal' Cheng

D

davidg93644855

Participating Frequently

MetalCheng you ad others who suggest this mean well but your are missing the point. Professional users want to use flick panning, we need it. This is not a solution but should of been a very short way to cope with this issue until it was actually fixed. But it has gone on for over a year now (possibley more for others). It has not only not been fixed but it has also been ignored by Adobe.

By all means pass this 'fix' around but can each message we all send please protest to Adobe as they are not listening and allowing us to accept turning off an important tool and struggle.

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