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Photoshop 2020 Creating Empty Folders When Saving

Forum|Forum|6 years ago
November 4, 2019
40 replies
19432 views

When I open a jpg file from Box Drive with Photoshop, make some edits and save the file in the exact same file format and name, Photoshop creates its own child folder (labeled Photoshop) next to the file that was just edited and saved. Why? How can I turn this feature off? I really don't need an extra empty folder in Box's Cloud file structure. Please help.

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Correct answer davescm

It is listed in the fixed issues for version 21.0.2

https://helpx.adobe.com/photoshop/kb/fixed-issues.html

Dave

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MattTB

New Participant

Same problem. Saving a PSD to a server creates an empty folder named Photoshop.

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Pironi

New Participant

It appears to be definetly server related. Our server is running Sierra with AFP. Is your server running AFP or is it SMB? I'm trying diferent methods, however the problem seems to persist no matter how the server runs. Adobe need to sort this promptly, we are losing hours of unchargable time to this balls up!

dave c courtemanche

Inspiring

Connecting to linux server via SMB yields the same problem.

franciscojnneto

New Participant

Me to

Very annoying

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lindsayz81901906

New Participant

I'm experiencing this issue as well after the latest Photoshop update. Hopefully Adobe responds soon.

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marcel81

Known Participant

i had this issue too until friday.

i don't know what changed, but until now the problem disappeared. (this was before the update)

if i can figure out why, i let you know.

edit: i uninstalled photoshop 2019 (but keeped 2018) - maybe this solved the problem.

K

kaylieb45363525

New Participant

Thank you! Hopefully that works for me too!

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robertok46881121

New Participant

Same issue here....
iMac Retina 4K, 21.5-inch, 2017

Mojave 10.14.6

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Rogerio Martins

New Participant

Same here! Annoying

pubup54

New Participant

Same issue here while saving to a network share on my Mac Pro... Please fix this ASAP !

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danielaa51897618

New Participant

Same Photoshop folders issue here, on a local server. Usually empties them out at least, but sometimes gets stuck and leaves temporary versions that don't want to be deleted.

Also having issues with "in use" files even while I'm working in them. I'll have a PSD open, hit Save, and it'll tell me I can't save to that file because it's being used by somebody else. When nobody is, and it isn't even selected/linked anywhere. Not sure if this is tied to the same issue of temporary files in the ghost folder? I have to Save As a new version and then it won't let me delete the first one (repeatedly gives me "in use" errors) until hours later or a restart.

Was hoping the latest update 21.0.1 might address either of these issues, but nope.

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RobEdge

Participating Frequently

We had the same "in use" issue but we were able to solve it. It is caused by OS X because the OS tries to create a thumbnail of the file you are saving. This causes Photoshop to give the "in use" message. We installed the "PSB Quick Look" plugin by John R Ellis. Now the OS does no longer generates the thumnails but the plugin does. You will no longer get the "in use" message. Nice addition is that you will now also see thumbnails of PSB files. It is also much quicker in generating thumbnails than the OS.

We also have the "Photoshop" folder for temp files here on the server.

Adobe please fix this.

stecap_65

Participating Frequently

Thank you for the suggestion, but I absolutely don't agree to pay more for a plugin that solves a problem that I didn't create!

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brucem_2019

New Participant

I'm having the same issue no matter what photoshop file format (psd, tif, jpeg, etc.); everytime I save a file an empty folder labeled “Photoshop” is generated. Current Photoshop version: 21.0.1.

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pagluy

New Participant

Same exact issue here. What a frustrating mess this 2020 release has been.